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BMW of Carlsbad
Carlsbad, CA
1,014 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
January 09, 2007
1/09/07 - This is the 4th time I've brought in my 2002 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has a deductible of $50, I can understand that but for each time I bring it in with the same problem BMW Harloff claim they have fixed?! The 3rd time I brought it in they had to bring in a BMW consultant because their mechanics were unable to figure out the problem...that time they had my car for 3 weeks. Previous time it was 2 weeks. The "droning noise" (which is the problem) started when I brought it in the 1st time for new brake pads. They changed the rotors (which didn't need replacing) and ever since BMW did the brake/rotor change, the car makes this awful noise when I turn (left or right) or when I slow down and go at a very low speed. They've had my car for 2 days now, have not heard from them, have left messages to check the status and Brian has not returned my phone call and I have yet to hear from Mike (Director of Sales & Svc) whom I've also left a msg for. A courtesy call would be nice esp since I haven't heard from them since I dropped the car off a couple of days ago. More
by tinygurl225
Employees Worked With
Brian (Service Dept)
August 29, 2006
"Highway robbery" is one phrase that describes my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the c my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the car and both problems still existed. They fixed it with replacing a $70 part in 30 minutes, but charged me $1300. Terrible service and extremely crock service representatives. More
by alexmasood
Employees Worked With
Dwain and John
August 01, 2006
I purchased my 2005 M3 with the Performance Center Delivery in SC through Tom Swapp. He was very courteous, straight forward, and he offered the best price in Socal. I called everywhere from LA, OC, Delivery in SC through Tom Swapp. He was very courteous, straight forward, and he offered the best price in Socal. I called everywhere from LA, OC, and SD and Harloff was the best. This was on a custom order too. Best part was that I live in San Diego which makes it very convenient. I will definitely use him again when I decide to purchase my next BMW. More
by zcpm
Employees Worked With
Tom Swapp
December 05, 2003
A small dealership near Rancho Santa Fe that caters to upper end BMWs. 7 series, M cars, 545i, X5, etc. I have purchased 5 cars from them and they have always provided great service. Prices are nothing to upper end BMWs. 7 series, M cars, 545i, X5, etc. I have purchased 5 cars from them and they have always provided great service. Prices are nothing to write home about but they can afford to be exclusive. My M5 was almost 20K over list. My new 545i was list but was ordered and arrived within 6 weeks. Good people. More
by Epdoc
Employees Worked With
Tony (svc), Mike Wilson (sales)
