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BMW of Carlsbad

Carlsbad, CA

4.3
859 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 859 reviews

May 16, 2024

BMW of Carlsbad were straightforward, honest and best price! Highly recommend them for anyone in the market for a new car. More

by belal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Santourian
May 17, 2024 -

BMW of Carlsbad responded

Thanks so much for the warm recommendation of the team here at BMW of Carlsbad. If you ever need help, just give us a call. Happy motoring!

May 14, 2024

Excellent customer service, Stefano was my advisor and he is great and very helpful! This is definitely my go to dealership More

by itsandreeuh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefano
May 15, 2024 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please don't hesitate to reach out to us if there's anything more we can do! Thank you, and have a fantastic day!

May 12, 2024

We drove over 250 miles to purchase a Honda Passport that "supposedly" according to the carfax had only minor damage to the front bumper. We drove it home and heard creaking noises from the front suspen More

by Stevehowar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Various sales and sales managers
May 13, 2024 -

BMW of Carlsbad responded

Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (760) 335-6124 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 09, 2024

I recently had a phone call with a sales representative named Peter Greenberg from, and I must say that my experience was less than satisfactory. While I appreciated the time and effort Peter put into expl More

by nadayoussef.design
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Peter greenberg
May 12, 2024 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (760) 335-6124 to discuss what we can do to help.

May 02, 2024

Bjern was helpful, I just wished they washed my car after the service since it was there for a while. They used to do this without asking but not sure if they stopped doing it for the customer. More

by skibum07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bjern
May 06, 2024 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 335-6124 -- we hope to hear from you soon.

April 02, 2024

Robert was very helpful and professional thru the whole process. Everyone at the dealership was attentive and expedient. More

by Mitzisd7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Christlieb
Apr 04, 2024 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 01, 2024

They met my expectations, and the transaction for the car purchased was quite a smooth deal, I also like the way they deal with customers, moreover the whole purchase experience is pleasant. More

by jay.castaneda211975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan
Apr 03, 2024 -

BMW of Carlsbad responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 30, 2024

I will only take my car to this dealership. Their are honest, fair, and their customer service team is top notch. Christine Ressa goes above and beyond to assist her customers with their concer More

by Sheena W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Ressa
Apr 02, 2024 -

BMW of Carlsbad responded

Hi Sheena, we're happy you found our staff to be so supportive during your experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 29, 2024

After purchase time way too long. Trade In offers were ridiculous... Agent very helpful. Miss the old BMW dealership More

by dickfriese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Torres
Mar 30, 2024 -

BMW of Carlsbad responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (760) 335-6124 so we can assist you further.

March 28, 2024

I just recently purchased a 2022 M240i from out of state from this dealer because they’re hard to find in Arizona. I’ll start with the car: love it. Low mileage, great condition, great price. Checks all More

by Tosh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Torres, Shay Duncan, and others
Mar 30, 2024 -

BMW of Carlsbad responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 335-6124 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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