BMW of Carlsbad

Was in for a service appointment, my service advisor Omar made the process simple and smooth! made the process simple and smooth! More

Found the car on CarGurus! My sales agent Frederick welcomed me before our scheduled appointment time with a winning, „yes, we can“ attitude. He.continued thru the process in My sales agent Frederick welcomed me before our scheduled appointment time with a winning, „yes, we can“ attitude. He.continued thru the process in a friendly and kind demeanor and high mark of professionalism before leading me off to the financial department. Finance Department, as one would expect, was a slightly different level of stress, with warranty, maintenance , etc! But we got it done in a satisfying, pleasant manner! My beautiful car was delivered next day by the kindest young Driver who was eager to help me with connecting the car to AirPlay, etc. After the purchase was completed, Frederick kept on following up with his commitment to resolve a tiny dent issue which should be in the next days! So, in short, Frederick deserves my highest ratings! Sales. Job well done! More

Great service! Mikey was exceptional and the finance team was absolutely amazing! We bought 2 BMWs and had great experiences with each transaction. Mikey was exceptional and the finance team was absolutely amazing! We bought 2 BMWs and had great experiences with each transaction. More

Jorge is great he deserves a promotion for his going above and beyond the call of duty above and beyond the call of duty More

BMW of Carlsbad were straightforward, honest and best price! Highly recommend them for anyone in the market for a new car. price! Highly recommend them for anyone in the market for a new car. More

Excellent customer service, Stefano was my advisor and he is great and very helpful! This is definitely my go to dealership is great and very helpful! This is definitely my go to dealership More

We drove over 250 miles to purchase a Honda Passport that "supposedly" according to the carfax had only minor damage to the front bumper. We drove it home and heard creaking noises from the front suspen that "supposedly" according to the carfax had only minor damage to the front bumper. We drove it home and heard creaking noises from the front suspension so I took it to my local mechanic. Upon inspection, he advised me not even to drive it home as the wheel bearing in the front passenger side was totally worn out. This was a "certified car" at the BMW dealership. Upon closer inspection there was no VIN sticker on the driver door jam. I spent 45 years selling cars mostly Mercedes Benz and never say a vehicle with no Vin sticker. I spent over a week trying to get them to take the car back. Finally called a friend who worked for Auto Nation who owns the store and then I was able to get them to agree to send a transport to get the car as I advised them if I tried to drive it back and crashes they would be liable. They had the car for over a week and after multiple calls finally provided my refund. There are thousands of dealers who are easily a better choice. Choose one of them!! More

I recently had a phone call with a sales representative named Peter Greenberg from, and I must say that my experience was less than satisfactory. While I appreciated the time and effort Peter put into expl named Peter Greenberg from, and I must say that my experience was less than satisfactory. While I appreciated the time and effort Peter put into explaining the benefits of the product, I ultimately had to decline the offer due to the high cost not fitting into my monthly budget. What truly disappointed me was Peter's reaction when I informed him that the monthly payment was not feasible for me. Instead of handling the situation professionally, he abruptly hung up on me while I was in the midst of thanking him for his effort and patience. To make matters worse, I had recorded the entire conversation, which only highlighted his unprofessional behavior. I would not recommend dealing with Peter Greenberg based on this experience. Customer service should be a top priority, and unfortunately, Peter fell short in this regard. More

Bjern was helpful, I just wished they washed my car after the service since it was there for a while. They used to do this without asking but not sure if they stopped doing it for the customer. the service since it was there for a while. They used to do this without asking but not sure if they stopped doing it for the customer. More

Robert was very helpful and professional thru the whole process. Everyone at the dealership was attentive and expedient. process. Everyone at the dealership was attentive and expedient. More