BMW of Carlsbad

I dropped off my vehicle for front tires. was not aware of vehicle needing recalls to be performed. i did mention my wipers were not operating well and that the rear hatch has issues opening. was not aware of vehicle needing recalls to be performed. i did mention my wipers were not operating well and that the rear hatch has issues opening. ARTHUR had the technician confirmed my concerns and the issue were resolved. super happy with the service More

Service Manager, Art, went the extra mile for me. He was pleasant and very knowledgeable. He was pleasant and very knowledgeable. More

I requested a refund of an extended warranty on February 12. It is almost 30 days later. I cannot get through to anyone that can help locate my refund via phone (no one answers) and I have emailed the finan 12. It is almost 30 days later. I cannot get through to anyone that can help locate my refund via phone (no one answers) and I have emailed the finance person several times asking for the status with no response. My next option is to go to the dealership and look for a person to ask for help. More

This dealership has always provided me with a great experience and I couldn’t really ask for more. They’re truthful and straight to the point. Really enjoyed the experience and have gone with them 3 ti experience and I couldn’t really ask for more. They’re truthful and straight to the point. Really enjoyed the experience and have gone with them 3 times now. More

Thank you to demetri for always taking care of me and my wife’s car ! we bought our cars from him a year ago or so and anytime I have a question about anything car related he’s always quick with a response. wife’s car ! we bought our cars from him a year ago or so and anytime I have a question about anything car related he’s always quick with a response. or even willing for me to bring in the car and there team can take a look at it. pretty cool a year later and he’s still there with a response to any of our questions. I highly suggest demetri as your sales rep if you ever go here for a car. great dude most of all great to do business with! More

Omar took good care of us with our service needs. Carlsbad BMW provided us with a great loaner car which helped us a lot! Carlsbad BMW provided us with a great loaner car which helped us a lot! More

Great job by all. I purchased my car at BMW of Carlsbad, I live in Santa Clarita, 122 miles away. I took my car one time to my local BMW dealership for service one t I purchased my car at BMW of Carlsbad, I live in Santa Clarita, 122 miles away. I took my car one time to my local BMW dealership for service one time, I felt unheard and dismissed. I find it is worth the drive to bring my car to BMW of Carlsbad where I know I am cared for as a valued customer. Stefano always goes beyond to address me with respect. I can truly say each person I encountered there was amazing. I felt the job was completed in record time. The team notifications kept me up to speed and the video of the undercarriage was amazing, it helped me to know my own car. A JOB WELL DONE. Thanks so much I will see you again for my next service. More

Out-of-state buyers beware. I purchased a CPO 2022 M550i from BMW of Carlsbad. The buying experience was fine up until we completed the purchase, where our service advisor and m I purchased a CPO 2022 M550i from BMW of Carlsbad. The buying experience was fine up until we completed the purchase, where our service advisor and manager were suddenly unreachable for several days at a time and would never return phone calls, text messages, or emails. Calls to the general sales line led to me being asked to leave voicemails that were virtually never returned. The purchased car sat on BMW of Carlsbad's lot for about 3 weeks before they coordinated cross-country transportation. Following up twice a week was met with radio silence. This begins the recurring theme of zero post-sale service. The most egregious issue was the dealer's inability to register the vehicle in my home state (IL), The car was finally sent to me about a month after purchasing the car with the prior lessor's California plates in the trunk and no temporary plates. Yes - the car was not legal to drive on IL roads at this point it was delivered from the dealer. I followed up with the service advisor and manager on a weekly basis who seemed surprised that they would not have provided temporary plates. There was virtually no communication with the dealer about the status of the registration despite my follow ups who assured me that "the registration was in process and they were waiting for the IL DMV to respond" over the course of 6+ weeks. My plates and registration finally arrived in the mail without warning over 10 weeks after I purchased the car. To add further injury to this process - due to the dealers inability to properly title and register the car on time, I am now getting hit with a $525 penalty from the IL DOR as the dealer registered the car over 6 weeks past the 30 day required timeline. I have been reaching out the dealer for a week to see if they can provide supporting documentation and no surprise - anyone I dealt with when purchasing the car is unreachable and I am asked to leave voicemail messages that are never returned. The dealer was happy to sell me the car and take my money - but there has been ZERO post-sales support starting the day after the purchase. Out-of-state buyers beware. More