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BMW of Carlsbad
Carlsbad, CA
877 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 877 reviews
April 22, 2025
My trade in deal was cancled due to poor repair job on their vehicle, they tried telling me i have to pay for services done to my car in order to get it back. Supposedly an oil change and alignment was do their vehicle, they tried telling me i have to pay for services done to my car in order to get it back. Supposedly an oil change and alignment was done on my trade in. When i got my car back there was absolutely no service done. More
by Mo
Employees Worked With
NA
April 18, 2025
Beautiful setting, nice coffee bar and comfortable furniture. Labeeb was our service consultant and he was great and thorough. furniture. Labeeb was our service consultant and he was great and thorough. More
by goodellsue
Employees Worked With
Labeeb and kind woman who greeted us as we drove the car into the service reception area.
April 16, 2025
Service is great - great communication from Keith, walks thru up front services and cost and keeps you informed of status. Car was ready when they said it would be! thru up front services and cost and keeps you informed of status. Car was ready when they said it would be! More
by Michael Kelly
Employees Worked With
Keith Sherman
April 01, 2025
The service people are very good. The price, of the oil change, was the most I have ever paid in the 80 years I have owned a car or truck. The price, of the oil change, was the most I have ever paid in the 80 years I have owned a car or truck. More
by rocky
Employees Worked With
Christine
March 26, 2025
I dropped off my vehicle for front tires. was not aware of vehicle needing recalls to be performed. i did mention my wipers were not operating well and that the rear hatch has issues opening. was not aware of vehicle needing recalls to be performed. i did mention my wipers were not operating well and that the rear hatch has issues opening. ARTHUR had the technician confirmed my concerns and the issue were resolved. super happy with the service More
by eric
Employees Worked With
ARTHUR,ALVAREZ
March 20, 2025
I would never buy anything from this BMW dealership or would I ever recommend it. Martin Illev is excellent. That’s where it ends. As an example you sent an inquiry for a review, don’t sign it give a cont would I ever recommend it. Martin Illev is excellent. That’s where it ends. As an example you sent an inquiry for a review, don’t sign it give a contact name or extension simply the general 888 Number, which if you called it, you’d find that the information is useless and you disconnect two or three times. First contact in February & 2.18 Emailed card details of the one I eventually bought. 2.27 I returned the credit app and a white chick wired the money payment in full. So far I have not received any original document providing me a paid bill of sale other than the installment credit agreement I signed. From day 1 they knew the car was going to PA and I needed MSO and Bill of sales documentation that is still not in my hands (3.20) in a useable form to get a license plate. No Maronony stick was on the window or in the car.Sales mgr Tom Mignosi is useless and talks down to me. Doesn’t give you his cell and we have left many messages on his desk phone because he seldom answers.So having the car which finally was released afterthought 10 days and tremendous arguments. I have had the car almost a weeks but can’t drive it without a PA plate.I hired an automotive attorney to revise my rights and guidance as how to proceed.Tom finally sent the MSO not properly signed and notarized again useless and I am send it back today on my FedX Priority on my $$.The Autonation clerk which I had to dig out, told me the notary is only there on Tuesday so another week delay.Everything is outsourced totally inefficient and nasty …no customer appreciation at all, No one gives you a cell # to contact. They all say I look into it, ie the Maroney sticker.Should I continue? It’s a terrible experience and everyone at Carlsbad BMW thinks I am a “pain in the xxx” except Martin who is limited in his ability to assist. This dealership has taken out every ounce of pleasure I would get from owning this great car. Of course true to Carlsbad BMW fashion I don’t know who your are or if you really give a dam about my story. In the next few days I will decide about contacting your local better business bureau, or sending the car back and contacting one of the local Tv newscasters, or should I just send a note to Automotive News to which I subscribe. You can check my cars on..hankscars.com. My cell is 215.421.6266 Henry Mann More
by Henrymann
Employees Worked With
Martin lliev. Tom Mignosi,countless others in finance business office etc
March 11, 2025
I requested a refund of an extended warranty on February 12. It is almost 30 days later. I cannot get through to anyone that can help locate my refund via phone (no one answers) and I have emailed the finan 12. It is almost 30 days later. I cannot get through to anyone that can help locate my refund via phone (no one answers) and I have emailed the finance person several times asking for the status with no response. My next option is to go to the dealership and look for a person to ask for help. More
by Tfo
Employees Worked With
Edith Loya in Finance. Ferris sales.
