BMW of Carlsbad

Customer service was excellent! !!! The sale went very smoothly, never have I bought a car and were treated family. Thank you again… Tim Edwards !!! The sale went very smoothly, never have I bought a car and were treated family. Thank you again… Tim Edwards More

David my service was great , very informative and helpful he really went above and beyond to get us what was right for our car . Really happy with his service and the work that was done on my X1 he really went above and beyond to get us what was right for our car . Really happy with his service and the work that was done on my X1 More

Amazing leasing experience, all the guys I worked with were great. They even delivered my brand new iX to my door! were great. They even delivered my brand new iX to my door! More

Carwash left dirt and dust on the hood, It also scratched the surface big time the surface big time More

The facility is organized and well staffed. Keith (service rep) was very efficient and concise. Work was done quickly and right. The turn around was fast and price reasonable. I congrat Keith (service rep) was very efficient and concise. Work was done quickly and right. The turn around was fast and price reasonable. I congratulate myself for finding my new BMW service center. More

I feel like I have a very strange relationship with this dealership. I leased a vehicle from them in December, but it took me a few visits before I decided to work with them. If memory serves correct, I w dealership. I leased a vehicle from them in December, but it took me a few visits before I decided to work with them. If memory serves correct, I worked with them because of their selection, but my first warning that I shouldn't have worked with them was when a sales representative "said" he was going to get back with me and never did. I ended up working with another sales rep, who got my business. My sales rep said that after driving the car for a month or so, call them and they could have a "BMW Genius" work with me so that I know all the nitty-gritty details and features of my car. Okay. Sounds cool. Life happens and time passes. 10 months later, I call and leave a message with a human who told me that someone would call me back. Nobody did. I sent a text to my sales rep who said HE could do the "Genius" appointment. He asked when I was available. I responded. He never did. I called again and some one with an attitude (Fred? I believe, but I don't want to give Fred a bad name) transferred me to a voicemail system that hung up on me. (Think he did it on purpose after I called him on his attitude.). Called back. Talked to another human who said he would "walk my message" over to the "Genius" group who would call me back to schedule the appointment. Never heard back. Leads me believe that the "Geniuses" know about their cars, but don't know how to make a phone call or schedule an appointment. I love my car. Believe I got a decent deal, but I question why I worked with them at all. Considering I leased the car and will need another one eventually, you'd think they'd realize that I am going to be a client for someone in the near future. More

This dealership is very accommodating and thanks to Jay we all had a wonderful experience. we all had a wonderful experience. More

All good. The genius guys were very helpful to try to understand the complex user systems and video interface. The genius guys were very helpful to try to understand the complex user systems and video interface. More

I can’t speak highly enough about the exceptional service at BMW Carlsbad! From start to finish, the entire process was smooth and professional. A special shout-out to Jorge Montgomery, who went above and be at BMW Carlsbad! From start to finish, the entire process was smooth and professional. A special shout-out to Jorge Montgomery, who went above and beyond to make sure my requests were not only heard but taken care of in a timely manner. His attention to detail and proactive follow-ups ensured that everything was completed perfectly. It’s rare to find such dedication and customer care, and Jorge truly made the experience stand out. If you’re looking for top-notch service, I highly recommend BMW Carlsbad! More

This dealership seems to have no firm captain at the helm. I called to buy a car that I saw online and agreed to purchase the car after just five minutes talking to the salesman. A 85k sale. Should have helm. I called to buy a car that I saw online and agreed to purchase the car after just five minutes talking to the salesman. A 85k sale. Should have been the easiest transaction ever. But, it has been a total nightmare. They got the purchase paperwork to me late, then took forever to ship the car to me after the purchase was closed. I could get no one to give me any details about the shipping even though I contacted many times to get information. It is impossible to get a sales manager or general manager on the phone as the staff at the dealership screens customer calls and never will connect you with a manager. I have emailed three different people at the dealership requesting a copy of my purchase paperwork, and no one responds. I’ve sent probably 10 emails. No one seems to care. Finally, the car was delivered, but without any paperwork. It has been six weeks since I bought the car and I still do not have any documentation saying that I own it. I can’t drive it as it has no temporary registration, and I can’t go down and get my own temporary registration because I have no paperwork from the dealership. Nothing. And no one will call or email me back. Complete nightmare. if this is how AutoNation runs their dealerships, steer clear. More