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BMW of Camarillo
Camarillo, CA
112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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112 Reviews of BMW of Camarillo
July 16, 2025
I’m not someone who normally writes reviews, but my experience with BMW of Camarillo has left me no choice. I purchased a vehicle from them and had it transported to New York City. Throughout the sa experience with BMW of Camarillo has left me no choice. I purchased a vehicle from them and had it transported to New York City. Throughout the sales process, I was repeatedly assured that the car had been thoroughly checked over and was in 100% amazing shape. It was also advertised as a Certified Pre-Owned (CPO) vehicle, only for me to be told at the last minute during financing that it wasn’t certified after all. The car was listed with 46,000 miles, but during paperwork, I discovered it had actually been driven an additional 5,000 miles as a demo vehicle by Sam, the General Sales Manager himself. None of this was disclosed upfront. When the vehicle arrived, it had a check engine light on, non-working ambient lighting, and squeaking brakes also the rotors were completely warped. Soon after, it was diagnosed with a major engine issue that rendered the car completely undrivable. I tried multiple times to come to a solution, reaching out directly to Sam, but he was absolutely no help. He took his hands off the situation entirely and told me to contact BMW Corporate for “after warranty assistance”, which he clearly knew wouldn’t lead anywhere. BMW Corporate then told me that only the dealership could authorize a goodwill repair, and BMW of Camarillo refused to help. I’ve now been left with a $70,000 vehicle that doesn’t operate, plus I’m being held responsible for storage and labor fees at the BMW dealership that is currently diagnosing the issue. All I want is to get my car working I’m not asking for anything more than what’s fair. If the car had truly been checked and in the condition they claimed, none of this would be happening. This entire experience has been a nightmare. Buyers beware especially if you’re purchasing from out of state. Get everything in writing, and have the vehicle independently inspected. BMW of Camarillo has shown zero accountability and no interest in helping resolve the problem they handed off to me. More
by Matt.pyryt1
Employees Worked With
Kote and Sammy
June 06, 2024
Call them to purchases the used car, after my call they race internet price by $5000. Anyway, i agreed to purchase the car. They supposed to send me the paperwork to wire the money. After 2 hours waiting i race internet price by $5000. Anyway, i agreed to purchase the car. They supposed to send me the paperwork to wire the money. After 2 hours waiting i call to GM, he told me car sold 20 min ago. Unprofessional people, DON'T TRUST THEM More
by etvorinc
Employees Worked With
Dayton and GM
May 27, 2024
Took my 320i in to have the tires replaced battery replacement and reprogram battery, oil change etc. I went over the tires with the service writer letting him know that I wanted the same tires that replacement and reprogram battery, oil change etc. I went over the tires with the service writer letting him know that I wanted the same tires that were on the car when I purchased it from this dealership, which I stated that I want the same tires that are on it which were pirelli Runflats 225/50 R 17 W they put on v rated, not what I asked for, I was told that if you change the weight of the tires you have to reset the suspension well it does a bit of float on the front end, They power washed my 2016 8 year old 320 I sedan dual turbo, my head light in the front driver side is full off water they stated they power washed the c,aar so now waiting to here back on what they plan to do. the tps was not set on the the computer screen made excuses for water in the headlight, they said it would go away, NOT! the headlight needs to be fixed it is was not like that before. the rubber on all the lamps are like new. More
by gayle
Employees Worked With
Service manager, Kwinn Knight
September 24, 2023
I purchased a couple of cosmetic parts for my BMW Z4. I received a phone call to inform me that the parts had arrived. When I went to pick them up, I inquired from the service dept. about installing on I received a phone call to inform me that the parts had arrived. When I went to pick them up, I inquired from the service dept. about installing one of them. Without hesitation, Tanner, service rep, went to my vehicle and was able to complete the installation in 15 minutes and sent me on my way! What a wonderful young man and a great spokesperson for Steve Thomas dealership! More
by ellensnedeker01
Employees Worked With
Tanner
May 13, 2022
Great experience! Bought an X1 for my mother. No markup, no hassles, quick and painless transaction. Kote was my salesman, did a great job. 6 months later and he s Bought an X1 for my mother. No markup, no hassles, quick and painless transaction. Kote was my salesman, did a great job. 6 months later and he still checks in to see she is happy. Excellent job all around, couldn't be happier. More
by Shawn-A
Employees Worked With
Kote
February 23, 2022
I purchased a BMW platinum extended warranty from Christine for my new ride. The transaction couldn't have gone any smoother as she is great to work with & the pricing is one of the best. Thanks agai Christine for my new ride. The transaction couldn't have gone any smoother as she is great to work with & the pricing is one of the best. Thanks again! More
by Slashdotted
Employees Worked With
Christine Newmann
December 22, 2021
The WORST CUSTOMER SERVICE EVER. When you purchase a BMW from Steve Thomas BMW and you drive the car off their lot, if you EVER have a PROBLEM, they will NEVER HELP YOU. I had a HUGE DANGEROUS PROBLEM and t from Steve Thomas BMW and you drive the car off their lot, if you EVER have a PROBLEM, they will NEVER HELP YOU. I had a HUGE DANGEROUS PROBLEM and they would NOT HELP ME. I WILL NEVER EVER RECOMMEND STEVE THOMAS BMW. More
by dash_grater.0e
Employees Worked With
Jimmy
December 04, 2021
They have bad customer service!!! The service manager is so rude. Will never take my car here. They did not even service my bmw correctly. I had to take it to another bmw to have serviced. I paid them 5500 so rude. Will never take my car here. They did not even service my bmw correctly. I had to take it to another bmw to have serviced. I paid them 5500 just to have zero repairs actually done! More
by Manijames
Employees Worked With
Travis
