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BMW of Akron
Akron, OH
679 Reviews
3 x winner of BMW's prestige’s "Center of Excellence Award". One of the fastest growing BMW franchises over the last 3 years in the Central Region. Proud to be in the running for "dealer of the year" in 2011 as one of only 5 BMW stores in the US. Only store in Ohio with a standalone CPO satellite facility, conveniently located right across the street from our state of the art new car facility in the heart of Down Town Akron. We take great pride in servicing our local clients and community. Another fact we are proud of is that we also sell 50% of our pristine CPO/Used cars throughout the continental United States. We can assist in out of state title work, provide airport valet service, and arrange hotel accommodations or car transportation to our clients. We deliver Joy!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 679 reviews
February 03, 2026
Quentin was great. Definitely misleading statements were made and it was clear that my business was not wanted. That's too bad as I've been a BMW customer for 20 year Definitely misleading statements were made and it was clear that my business was not wanted. That's too bad as I've been a BMW customer for 20 years. I'll do my best to avoid Jay dealerships. More
by hardin.jen.l
Verified CustomerEmployees Worked With
Quentin
February 01, 2026
Really great service! They went above and beyond and made me feel welcome when I went in for my oil change! They went above and beyond and made me feel welcome when I went in for my oil change! More
by jennifer.hockman4
February 01, 2026
Great customer service very professional would continue to be my preferred dealership very accommodating always to be my preferred dealership very accommodating always More
by jeannetteglenn
January 29, 2026
Have bought 4 x series from this dealer over 15 years. Always professional and responsive. Services. Have always been top notch. Always professional and responsive. Services. Have always been top notch. More
by dthomas.1
Employees Worked With
January 29, 2026
Friendly, professional service done in a timely manner. I especially appreciate the video summary of the service by the actual technician. I especially appreciate the video summary of the service by the actual technician. More
by mmccallum0
January 29, 2026
Customer oriented and professional. Would appreciate not having a diagnostic fee if recommended work is completed as most other dealers/repair shops do. Would appreciate not having a diagnostic fee if recommended work is completed as most other dealers/repair shops do. More
by pjlenz
Employees Worked With
January 28, 2026
While I am pleased with the service overall, I had to return to have a missed cable connected, which meant dropping my car off and getting a ride home. On the way, the driver shared that there have been return to have a missed cable connected, which meant dropping my car off and getting a ride home. On the way, the driver shared that there have been “a lot” of vehicles returning to service lately to have corrections made. More
by amyhumbert
Employees Worked With
Other Employees :
The rating were given to complete the survey. I did not deal directly with either of those individuals, only Erin.
January 27, 2026
All services were explained well, and my car was completed on time. I will use BMW of Akron again. completed on time. I will use BMW of Akron again. More
by weinreichbr
January 26, 2026
My salesman was incredible, David Vinson. He didn't pressure me or anything. He found 2 models that I loved and you had in stock. I have been looking for about 6 months but my usual dealer, C He didn't pressure me or anything. He found 2 models that I loved and you had in stock. I have been looking for about 6 months but my usual dealer, Classic BMW, didn't have anything appealing and Cleveland BMW flat out ignored my request after I drove there in the snow on New Year's Eve to look at a CPO they had. David sent me videos and answered every question I had about the 2 models you had and even communicated after I took delivery. I was impressed with your dealership and it was worth the drive. More
by shanesnuffer84
