Michelle Laughman

Michelle was not always responsive to my calls. Still waiting for a return call regarding my title, extra key and plates. Still waiting for a return call regarding my title, extra key and plates. More

by jlm5310 Verified Customer Verified Customer

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We recently purchased a vehicle from BMW of Akron, and the experience was incredibly disappointing. My 18-year-old daughter paid cash for a $12,000 car—this was a huge, exciting milestone for her—and i the experience was incredibly disappointing. My 18-year-old daughter paid cash for a $12,000 car—this was a huge, exciting milestone for her—and instead of feeling supported, she was made to feel like she didn’t matter. We worked with two salespeople, and Michelle, who ultimately handled the deal, was completely unresponsive. Simple questions (like whether the car even had an oil change) were ignored. To make matters worse, we were told to bring a cashier’s check for the wrong amount, causing my daughter to overpay by nearly $200. It was eventually refunded, but it added unnecessary stress to what should have been a special moment. When we arrived, there wasn’t even a finance manager available. The only positive was the sales manager who stepped in and treated us with professionalism. I’m currently shopping for a new vehicle with my lease on my 2024 Lincoln Nautilus ending, and we had planned on buying a BMW. After this experience, we will absolutely be going elsewhere. This should have been a memorable experience for my daughter—instead, it was frustrating and disappointing. More

by kjb92781 Verified Customer Verified Customer

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Everyone we met at BMW Akron was knowledgeable, responsive, friendly, and interested in getting us into the right car. This was our second BMW purchase from them, and both experiences were excellen responsive, friendly, and interested in getting us into the right car. This was our second BMW purchase from them, and both experiences were excellent. More

by gail.kay1988 Verified Customer Verified Customer

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Great service and upfront transparent pricing. Second vehicle purchased and another great experience. Highly recommend! Second vehicle purchased and another great experience. Highly recommend! More

by NATHANGAULT Verified Customer Verified Customer

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Highly suggest their service department, have been bringing my 750LI here for years. Their service department beats any other hands down. If you're on the fence between a Mercedes and BMW, go BMW. I p bringing my 750LI here for years. Their service department beats any other hands down. If you're on the fence between a Mercedes and BMW, go BMW. I purchased a 2025 Mercedes E450 wagon and dumped it after 6 months due to poor service from Mercedes as well as tire issues and check engine lights. BMW has been bullet proof. Don't waste your time and money. Go BMW. Their service department is a pleasure to work with and the same people work on my car. More

by JUPITR2 Verified Customer Verified Customer

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The sales process was easy, and the technician sent to explain the car itself were exceptional! explain the car itself were exceptional! More

by avery13 Verified Customer Verified Customer

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So pleased with this dealer - working with Michelle in sales for two 2025 BMWs was wonderful, and we enjoyed working with Mark and Betty as well. Service is efficient and communicates well with great wor sales for two 2025 BMWs was wonderful, and we enjoyed working with Mark and Betty as well. Service is efficient and communicates well with great work done on the vehicles. Thank you! More

by cmackert Verified Customer Verified Customer

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Have bought 4 x series from this dealer over 15 years. Always professional and responsive. Services. Have always been top notch. Always professional and responsive. Services. Have always been top notch. More

by dthomas.1 Verified Customer Verified Customer

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I felt rushed with the Finance person. The sales person had a lot going on with others both times I was there and some paperwork got misplaced in the back office so I had to go back to the The sales person had a lot going on with others both times I was there and some paperwork got misplaced in the back office so I had to go back to the deslership.. The Genius helpers were excellent! More

by KTALBOTT47 Verified Customer Verified Customer

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Tanner was an extremely helpful representative and truly went above and beyond during my buying experience. He made the process smooth and positive. That said, my experience with the warranty presentatio went above and beyond during my buying experience. He made the process smooth and positive. That said, my experience with the warranty presentation was less favorable. I felt the finance portion was somewhat exaggerated and came across as more sales-driven than informative, which made me uncomfortable. Additionally, while the car was detailed prior to delivery, there were still a few small areas that were not fully cleaned and were things I easily addressed myself once I got home. More

by Wineoclock921 Verified Customer Verified Customer

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