Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW and Mazda of Crystal Lake
Crystal Lake, IL
612 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 612 reviews
June 10, 2024
Very professional and easy to work with as well as being responsive and accessible at all times responsive and accessible at all times More
by williamkorslin
Employees Worked With
June 10, 2024
6/10/2024 I have an issue with my car and the dealer refused to help me. refused to help me. More
by Tina Hughes
Employees Worked With
June 09, 2024
James got us 'out the door' fair pricing before we even stepped into the dealership. He's very knowledgeable on the Mazda 3 sedan & hatchback. We agreed on the price & we love our Mazda! Thanks to James & stepped into the dealership. He's very knowledgeable on the Mazda 3 sedan & hatchback. We agreed on the price & we love our Mazda! Thanks to James & the staff!! We'll recommend this dealership to others. More
by KevinE
June 07, 2024
Probably the main reason I stayed with BMW is that I like and trust the dealer and James Orton. and trust the dealer and James Orton. More
by mcmoon51
May 31, 2024
Thanks again James Orton for finding the car we were looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. More
by gretchen309
May 15, 2024
The staff was very friendly and professional. Everyone we encountered made us feel welcome. Wasn’t planning on a brand new vehicle but that’s what we left with! Everyone we encountered made us feel welcome. Wasn’t planning on a brand new vehicle but that’s what we left with! More
by Mlk62
April 29, 2024
BMW of Crystal Lake offers an exceptional automotive experience, blending expertise, and professionalism seamlessly. With a wide selection of BMW vehicles and outstanding customer service, they set the experience, blending expertise, and professionalism seamlessly. With a wide selection of BMW vehicles and outstanding customer service, they set the bar high for automotive excellence. A special thanks to Michelle and Dan! More
by JasonS
April 27, 2024
Roman Scott is an exceptional salesperson and thoughtful human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommuni human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommunication and was outstanding in getting it resolved. Jim (Sales Mgr) followed up as well to insure we were satisfied. More
by D & R
April 25, 2024
I had an exceptional experience at this dealership. Will Smith was a great salesman, as well as all of the other staff!! Highly recommend!! Will Smith was a great salesman, as well as all of the other staff!! Highly recommend!! More
by Sue
Employees Worked With
April 18, 2024
I have dealt with Michelle for my last 4 purchases. She is very knowledgeable and a pleasure to deal with, the entire staff is equally easy to deal with. She is very knowledgeable and a pleasure to deal with, the entire staff is equally easy to deal with. More
by alanshapiro1963
Employees Worked With
Other Employees :
Ed Rubio
