BMW Service & Parts

It’s always a pleasure to have our CPO serviced here, we have been coming here for years and we know with confidence that our car is in the best of hands. This is our 3rd BMW and honestly hands down I can’t have been coming here for years and we know with confidence that our car is in the best of hands. This is our 3rd BMW and honestly hands down I can’t imagine driving anything else. Very happy More

Excellent customer service and convenience waiting area. Rep. Very knowledgeable and courteous. Performance was prompt and easy going. Enjoyed the coffee and bagel while I waited... Rep. Very knowledgeable and courteous. Performance was prompt and easy going. Enjoyed the coffee and bagel while I waited... More

Great experience!!! Quick service . Loaner was perfect! Everyone there was helpful!! Would recommend this service department. Thank you for making my experience pleasant. With so many choices I’m glad I ch Everyone there was helpful!! Would recommend this service department. Thank you for making my experience pleasant. With so many choices I’m glad I choose BMW for all my services!! More

UnCompassionate, inpatient 93 degress... When picking up a loaner and transporting my things along with 2 small children. One of the guys turned the AC off and I was unaware. I 93 degress... When picking up a loaner and transporting my things along with 2 small children. One of the guys turned the AC off and I was unaware. I continued to move my items, talk to the rep and all... Transferred the sleeping children last.. THEY WERE DRENCHED! OF COURSE any parent would be excited and upset. WHY DID THEY TURN OFF THE CAR. Jason told me to move on, it's not that serious, the kid is ok, and stop being loud. He is a clearly uncompationate about how careless this matter is in the 90 degree weather! What was the rush! It wasn't a lot of cars. More

terrible service leased vehicle broke down and was brought to this facility. Spoke with an advisor who promised to have the vehicle locked at that day. Received a ph leased vehicle broke down and was brought to this facility. Spoke with an advisor who promised to have the vehicle locked at that day. Received a phone call that night saying that due to delays service would performed the next day. Its been a week now I have yet to hear anything from the dealership. Have called a dozen times, the service advisor, the main service line and left messages. No one is returning my calls. Have had several prior poor experiences. Before you buy or lease a BMW - beware ! More

Beware of managers and service advisor We had a horrid experience from management to service person Jason They were nasty unprofessional and did not tell the truth They treat customers We had a horrid experience from management to service person Jason They were nasty unprofessional and did not tell the truth They treat customers like dirt with disrespect as well as have a pompous attitude Even when you prove them wrong they spin the story All customers want is too get a true accurate evaluation of their expensive auto and correct repair and service and move on ! It seems these people take every opportunity to ridicule owners ! Sounds also like since they can not have the pleasure and opportunity of owning a BMW THEY MAKE EVERY EFFORT TO DEMORALIZE YOU WE SAY TO ALL BMW OWNERS ( for decades) especially disregard all the disrespect by the trio there (they know who they are ) and seek other avenues for service and write to BMW USA More

Just an oil change! This is in San Antonio, TX. My appointment was at 8:00 am for an oil change. I had to go to work by 11:00, Elizabeth gave me a loaner for the day. This is in San Antonio, TX. My appointment was at 8:00 am for an oil change. I had to go to work by 11:00, Elizabeth gave me a loaner for the day. She said they will call me when it's ready. Next day I call around 9 am to check up on my car. They haven't even touched the car. It's an oil change! Wow, they really think we have all day. They told me it usually takes about a day for that service. That's not true. I got one last year it went smooth. They just forgot about my car! Ryan Mararac is so rude. Likes to talk over clients. More

Highly recommended Unique facility very clean ,staff greets customers promptly in a polite friendly manner. Hats off to Service Advisor Mr. Arturo Ciani . Very Knowledge Unique facility very clean ,staff greets customers promptly in a polite friendly manner. Hats off to Service Advisor Mr. Arturo Ciani . Very Knowledgeable, obtains vehicle history prior to your arrival, writes up and explained vehicles problem accurately and clearly with estimate cost / labor. Most of all Mr Caini checks on progress of repair and contacts you regarding any changes.. More

Exellent Service Everytime!! This service Center is Awesome! I have a BMW X6.... David Michaud is my service manager and he never ceases to amaze me. He is very detailed orientate This service Center is Awesome! I have a BMW X6.... David Michaud is my service manager and he never ceases to amaze me. He is very detailed orientated and each time I go for service, he takes his time to explain whats wrong with my car, the repairs and steps necessary to get the work done and when he expects the work to be finished. They also provide you with a loaner and if they don't have one available they will shuttle to your destination (courtesy of" Louis and walter" thanks guys.) They are also super friendly and always makes you feel welcome. More

This service center is why you should buy BMWs. They are professional, knowledgable, helpful and do things right! BMW Portportchester and the quality service I have received time and time again is w They are professional, knowledgable, helpful and do things right! BMW Portportchester and the quality service I have received time and time again is why I will continue to buy BMWs! Reinaldo Cruz is an extremely attentive and responsive service manager. I highly recommend him! More