BMW Service & Parts

The entire process from drop-off, to loaner, to return and pick up was outstanding. The entire team was very professional and well coordinated. This was the best service experience and I’ve owned two Merc and pick up was outstanding. The entire team was very professional and well coordinated. This was the best service experience and I’ve owned two Mercedes and a Lexus. More

Quick and efficient experience / pat was very pleasant as usual - waiting room is top notch and feels safe during covid which is a plus today usual - waiting room is top notch and feels safe during covid which is a plus today More

Very fast, professional service , great communication, video analysis from car with all explanations of problems and mistakes, always ready work with you and ur budget 👍 video analysis from car with all explanations of problems and mistakes, always ready work with you and ur budget 👍 More

We love BMW of Greenwich. We been customers for 22 years. It is been a pleasure doing business with them. We like the service & sales It is been a pleasure doing business with them. We like the service & sales More

Engine would not startJr was very helpful The car had Engine would not start Jr was very helpful The car had sensor defects and it took two visits find the problem The starter motor and sensor were Engine would not start Jr was very helpful The car had sensor defects and it took two visits find the problem The starter motor and sensor were replaced under warranty More

Loved the new system allowing me to see what needed to be repaired. Never had to speak to anyone. Just approved it through a website. Great addition by BMW. repaired. Never had to speak to anyone. Just approved it through a website. Great addition by BMW. More

Doug is excellent. He always makes sure my car is well taken care of. He goes the extra mile and provides great customer service each time. taken care of. He goes the extra mile and provides great customer service each time. More

Very professional and respectful staff. The service center is also very clean. Provided free uber service for both trips. I recommend them. Just a little pricey center is also very clean. Provided free uber service for both trips. I recommend them. Just a little pricey More

Very proffesional and efficient.I liked the loaner car I Very proffesional and efficient. I liked the loaner car I was given. I felt safe in light of all Covid necessary restrictions. It seemed that Pat Very proffesional and efficient. I liked the loaner car I was given. I felt safe in light of all Covid necessary restrictions. It seemed that Patrick, my service advisor, had my interest in mind and he looked to save me money. More

Reinaldo Cruz provided exceptional customer service. He thoroughly explained what services needed to be performed and why and then provided a realistic and accurate timeframe for completion. There were no thoroughly explained what services needed to be performed and why and then provided a realistic and accurate timeframe for completion. There were no surprises and the waiting area was comfortable, spacious and clean. It was an overall very pleasant experience. More