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BMW MINI of Wichita - Service Center

Wichita, KS

4.5
131 Reviews

131 Reviews of BMW MINI of Wichita - Service Center

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February 13, 2025

My service was what I expected as I was given an estimate of the service previously. My customer service rep, Austin Landers was so nice and accommodating. He arranged a loner vehicle for my use while my c More

by RJCLAAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Vy and Mason found the exact new m8 I wanted. They searched high and low and delivered it . Highly recommend! More

by zonajhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Felter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vy with Lexus
February 11, 2025

I was given wrong information about my appointment and was not happy with the outcome, More

by gigipayne2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Mellinger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

BMW MINI of Wichita responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, as customer satisfaction is our top priority. We would appreciate the opportunity to learn more about your concerns and work toward a resolution. We are looking into the matter and will be reaching our if we have your contact information. You may also contact the General Manager, William Hageman at 316-461-9416 (cell) to address this matter at your convenience. We value your business and hope to have the opportunity to provide you with a better experience in the future.

February 10, 2025

I had a very plesent experience getting my oil changed. No long delays, in and out. More

by image
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Goedeken
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Austin Landers is great, and Walser BMW/MINI of Wichita is a fantastic dealership to work with. More

by mandi0maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Carrasco-Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Felter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus "Chuy" Herrera Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Nieuwhof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Belisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Everyone is very pleasant and made the experience enjoyable. No issues occurred. I felt well taken care of. More

by tardery01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Goedeken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny W
February 06, 2025

I highly recommend this dealership for their repair services. They were professional, knowledgeable an did an excellent job on my car. Ashley Goedeken was amazing, friendly, helpful and took great car More

by SHREDIANAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Goedeken
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

They tried to sell me more services than I needed. I was prepared for that this time and I declined. The last time I was there they refused to release my vehicle until I bought new tires. The bill was More

by vzhampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

Various staff besides the service advisor could not answer any questions, and again We are denied a loan car. Staff just tend to make their own rules and policy. Loan car information should be clea More

by moraleslj
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Mellinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2025

Christian is always very helpful . Very professional . I have no complaints about anyone in the service department. More

by klpatten2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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