Back

BMW MINI of Wichita - Service Center

Wichita, KS

4.3
68 Reviews

68 Reviews of BMW MINI of Wichita - Service Center

Sort by
January 25, 2025

Austin is amazing. He cares about his customer. I had a very difficult issue and he stayed on top of it . I was so impressed how diligent he was . I will always recomme More

by DOTSIECUILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

Don’t expect to be listened to. Don’t expect someone to return a call. Don’t expect the contact info on their emails to be correct. Expect your estimates to disappear and reappear. More

by gassmannfamily
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Landers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laisa
Feb 21, 2025 -

BMW MINI of Wichita responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, as customer satisfaction is our top priority. We would appreciate the opportunity to learn more about your concerns and work toward a resolution. We are looking into the matter and will be reaching our if we have your contact information. You may also contact the General Manager, William Hageman at 316-461-9416 (cell) to address this matter at your convenience. We value your business and hope to have the opportunity to provide you with a better experience in the future.

January 24, 2025

Austin Landers is the ultimate professional. Knowledgeable and great customer relations. Explains service needs clearly. Austin is the best service advisor! More

by sbferstl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Great Service. Friendly staff. However….no car wash was provided after service was completed. Other than that, I am satisfied. More

by dougjohnson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Austin is always helpful, knowledgeable and professional. I have trust in his advice and do not feel like he tries to upsell me like other places do. I believe that he relays what the tech found and recommen More

by gablesinoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Christian is always easy to work with and communication is excellent. I can always trust my car will be well taken care of. More

by adammllngr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Service team was very helpful and took are of my vehicle in a timely manner. More

by dsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Christian is friendly, knowledgeable and accommodating. Typically he is the one with whom we schedule our service year after year. More

by BRIDGEH20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Ashley is an asset to your company. She is Very personable and helpful. I may be back for more repairs. More

by catherine7950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t meet any other employees
January 17, 2025

Excellent Service! . Excellent Service!. Excellent Service!. Excellent Service!. Excellent Service!. Excellent Service!. Excellent Service!. Excellent Service!. More

by chuck.koeber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Goedeken
...
4
...