BMW MINI of Wichita

Great communicator customer focus with the deadline that was provided. very detail oriented and when the extra step with a Sunday delivery was provided. very detail oriented and when the extra step with a Sunday delivery More

I have owned Mercedes for the past 15 years and have ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. More

Austin kwpt me up to date on my vehicle. When parts were delayed Austin let me know what was happening and how long it might take for parts to come in. Communication was great, staff was ver When parts were delayed Austin let me know what was happening and how long it might take for parts to come in. Communication was great, staff was very friendly, More

This dealership is such a great place to buy a car. The staff are amazing and the service department works hard to make sure that our cars are always taken care of. From the minute we stepped on the l The staff are amazing and the service department works hard to make sure that our cars are always taken care of. From the minute we stepped on the lot, we felt welcomed and appreciated. You will, too! I can’t end this review without talking about our wonderful salesman Kenny Webber! Kenny is such a fun, knowledgeable, and friendly young man who helped my husband and I in numerous ways when we were looking for our fifth Mini. Kenny works so hard to answer all of our questions and keeps in touch throughout the whole process. Not only was this our fifth Mini (our first was my teal convertible in 2017), but I’ve already ordered our 6th one- a yellow convertible which will be here in April sometime. I love this dealership and want you to know that you won’t be sorry if you go to Walser! Thank you Walser and thank you, Kenny! You’re the absolute best! More

This dealership has been wonderful to work with. We have bought five cars from Mini and each time have been impressed by the warm reception we receive from the staff who work there. I can’t com We have bought five cars from Mini and each time have been impressed by the warm reception we receive from the staff who work there. I can’t complete a review about Walser Mini without thanking our wonderful salesman Kenny Webber. From the minute we met Kenny, he made us feel so welcome and comfortable. Kenny is so personable and he keeps in touch with us through every step of the buying process. He answers our questions and is so much fun to work with. I’m excited to share that Kenny is also helping us get our 6th Mini- a darling yellow convertible that will be here in April sometime! I can assure you that if you go to Walser for a Mini and ask for Kenny, you will not be sorry! More

When I pulled into the dealership, nobody came out to the car to check me in. I kind of stood there a minute and then just decided to go in and find somebody. Everyone just stood around and looked at me unti car to check me in. I kind of stood there a minute and then just decided to go in and find somebody. Everyone just stood around and looked at me until I approached somebody at their desk. He barely made note of me. Waited for my oil change for about an hour and 45 minutes. Then I was sent by text to approve new tires that were suggested to be replaced on the card. Nobody came over and addressed this with me. They were just waiting for a text to come back through. I went up And approached Austin to get more info on the tires. The car was new and only had 15,000 miles. I thought new tires were unusual. He then let me know that this was just a suggestion for next time around. All other dealerships always come and talk to me. Help me out. The service was absolutely terrible. The only reason I continue to go there for my oil change is because it is free included with the new purchase of my car. More

Hard to put into words. Salesman was outstanding. Service center was below average/poor. Zero communication unless i called them. Usually no one would answer so i would leav Salesman was outstanding. Service center was below average/poor. Zero communication unless i called them. Usually no one would answer so i would leave voice mail. No one would return calls. I would call back and they acted like they didnt care or i was a bother to them. Took a week and a half for them to do "we owe" work on my car. Did provide loaner but made me go to them to drop off/pick up my car. For a luxury brand dealer, i expect much more than what they did. Employees in service dept area standing around talking with other employees ignoring/not paying attention to customers right in front of/next to them. First loaner i was supposed to take had check engine light on so i went back in and told the lady who finally helped me, even though it was pretty clear she wasnt sure of what she was doing as she had to keep going to someone else. She had to go to someone else and told him. He seemed a bit put off. Just got the feeling i was more of a bother than a paying customer. Only person i know the name of was my salesman, Jonathan and he was outstanding More

Kenny Weber was excellent and very knowledgeable. He went above and beyond and made this process enjoyable. Thank you He went above and beyond and made this process enjoyable. Thank you More

Vy and mason went the extra mile to find exactly what I wanted. Thank you! wanted. Thank you! More

Outstanding experience! When contacted for purchase inquiry, provided immediate response, thoroughly answered all questions, and guided through remote purchase process flaw When contacted for purchase inquiry, provided immediate response, thoroughly answered all questions, and guided through remote purchase process flawlessly. Easier than dealing with my local dealership in Scottsdale, AZ. More