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BMW Concord
Concord, CA
986 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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986 Reviews of BMW Concord
June 13, 2024
Had a really poor experience with the Service dept. Brought our X2 to fix a flat tire and do an oil change as part of regular maintenance schedule. We were told by the advisor that we're due also for a Brought our X2 to fix a flat tire and do an oil change as part of regular maintenance schedule. We were told by the advisor that we're due also for a "fuel injector service" as part of bmw maintenance given our vehicle age & mileage. Let him know I needed more time to look into this, then jumped online and learned that this is a dealership originating "service" that they push as an upsell and has nothing to do with official BMW recommended service. Sad to have been lied to and that they positioned this as official service. Make sure you do your homework on anything they recommend. Or, better yet, try to find another dealer that won't play games. More
by mg29
Employees Worked With
N/A
Helpful June 11, 2024
This was a surprise. I originally thought I'd replace my Tesla with another! Steven Jay Marcotte was transparent, professional and pleasurable to work with! I would I originally thought I'd replace my Tesla with another! Steven Jay Marcotte was transparent, professional and pleasurable to work with! I would recommend him to our friends and family! More
by Suzystem
Employees Worked With
Allen Jay Marcotte
May 10, 2024
We bought our vehicle at Concord BMW and always receive professional and courteous service. Our experience with the service department is always on point. All around, a very good experience. professional and courteous service. Our experience with the service department is always on point. All around, a very good experience. More
by Caangie
Employees Worked With
Francis Dejesus
May 10, 2024
From start to finish, I had a great experience with Steven Jay Marcotte and the whole team I worked with at BMW Concord - Tyler Kobata, Eleni Wright, and Ariel Ramirez. They worked together like clockw Steven Jay Marcotte and the whole team I worked with at BMW Concord - Tyler Kobata, Eleni Wright, and Ariel Ramirez. They worked together like clockwork to make a fantastic experience. Drove off in a beautiful and beautifully detailed car. The coffee was also excellent. More
by Forrest
Employees Worked With
Steven Jay Marcotte, Tyler Kobata, Eleni Wright, Ariel Ramirez
May 04, 2024
I had the best advisor ever he communicated with me the whole time that my car was being service Victor what’s the nicest person One of her walked in I was greeted whole time that my car was being service Victor what’s the nicest person One of her walked in I was greeted More
by itaishavinson
Employees Worked With
Victor
April 28, 2024
Hi Miguel, yes all went well and as always I am very satisfied and grateful for the service you provide, you guys make me feel like family. Thank you!!! satisfied and grateful for the service you provide, you guys make me feel like family. Thank you!!! More
by Jeannette B
Employees Worked With
Miguel Alvarado
