
BMW Concord
Concord, CA
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1,088 Reviews of BMW Concord
The staff are very professional, knowledgeable and friendly. Skylar kept me informed. Arrangements were made transportation and back to the dealership. friendly. Skylar kept me informed. Arrangements were made transportation and back to the dealership. More
Highly do not recommend this terrible dealership, especially if you are unlucky enough to come across Ryan Chao. I inquired about a deal on a vehicle and instead of offering professional assistance, especially if you are unlucky enough to come across Ryan Chao. I inquired about a deal on a vehicle and instead of offering professional assistance, he tried to act like some sort of high-roller and accused me of "playing cat and mouse". Not sure why he thinks anyone would want to waste their time with him playing "cat and mouse", but his behavior left me with the impression that this dealership is unprofessional and disorganized. I ended up going to East Bay BMW in Pleasanton, where the staff was far more knowledgeable, courteous, and helpful in guiding me toward the right vehicle. Do yourself a favor and avoid this place, especially Ryan Chao! More
Very friendly and professional. They try very hard to make your experience at Concord BMW no stress and always asking if there is anything help with or do. They try very hard to make your experience at Concord BMW no stress and always asking if there is anything help with or do. More
I have purchased four vehicles from BMW Concord. Great service from every department. My recent service advisor, Felipe was very knowlegable, polite, helpful. Great service from every department. My recent service advisor, Felipe was very knowlegable, polite, helpful. More
Have a great experience in this dealer. My 2014 BMW I3 has battery failure it, after 10years with 128000 miles. Thanks to Vitor, helping me quickly request a warranty from BMW. I have bran My 2014 BMW I3 has battery failure it, after 10years with 128000 miles. Thanks to Vitor, helping me quickly request a warranty from BMW. I have brand new battery units replaced it, now I have a look like brand new car with other years for cost no money. Thx again to Vitor, job well done! More
Here’s a sample positive review of BMW Concord: I recently had the pleasure of purchasing a vehicle from BMW Concord, and the entire experience exceeded my expectations. From the moment I walked into recently had the pleasure of purchasing a vehicle from BMW Concord, and the entire experience exceeded my expectations. From the moment I walked into the showroom, the staff was welcoming, professional, and attentive to my needs. My sales consultant took the time to understand exactly what I was looking for, offering helpful insights without ever being pushy. The selection of vehicles was impressive, and they made the test drive process smooth and enjoyable. What stood out most was their transparency and efficiency. The financing process was seamless, with no surprises or unnecessary delays. I appreciated how they walked me through every step and ensured I was comfortable with my decision. The dealership itself is modern, clean, and inviting, with a great lounge area to relax while waiting. Even after the sale, the team has been proactive in following up to ensure I’m happy with my purchase. I highly recommend BMW Concord to anyone in the market for a luxury vehicle. Their top-notch service and commitment to customer satisfaction make them stand out from the rest. More