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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Waynesville, NC

4.5
461 Reviews

461 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

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August 13, 2024

Easy to find and contact, they are very informative on the situation. They are also very friendly. More

by sshelton09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winston Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Cheary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Dunwoody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Justice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Coval, Joseph Edney, Carissa Hammond
Aug 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

sshelton09, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 10, 2024

The reliability of Auto Star service is 'Kuma Matata' from "Lion King" which means 'No Worries!" They fixed my van. They ALWAYS get my vehicle fixed when I take it over. We left the van over the weekend More

by ruththompson68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who the mechanic was this time. Auto Star mechanics are always good so I don't worry.
Aug 12, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

ruththompson68, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 04, 2024

Had appointment for oil change. Greeted upon arrival and finished very quickly and service advisor was very efficient and personable. Very nice experience. More

by Jeepster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron miller
Aug 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Jeepster, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 04, 2024

Very helpful parts employee ,very knowledgeable about vehicles and parts for repairs for your vehicle , always in timely manner, just all-round good parts crew More

by petemccracken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Cheary
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Griffith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Sheehan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

petemccracken, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 03, 2024

Friendly, helpful. and didn't have to wait very long at all. They were very nice. More

by Monica Lambert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Monica, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 03, 2024

Truck was in the shop longer than expected but overall the dealership did great . Tough job , Transmission swap . Out of towner and the dealership went above and beyond . Truck drives and acts like new . More

by gwaggoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

gwaggoner, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

July 28, 2024

They were very flexible when arranging an appointment, the service time was as quoted, and the work was done expertly. More

by Cogsrobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Cogsrobs, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

July 27, 2024

With only one diesel mechanic, Autostar cannot offer timely service for diesel vehicles. I had my fuel lines repaired there 5 times in 90,000 miles with wait times averaging 2 1/2 weeks. The sales staf More

by HLIPHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Austin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Frattini
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

HLIPHAM, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

July 27, 2024

Service was prompt, efficient and friendly. Got me in very quickly to prepare for a trip out of town. Felt like I got good value. More

by nanaray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

nanaray, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

July 26, 2024

Service was fast and they got me in on short notice! Service rep was very friendly and even came out with me to answer a question I had about my vehicle. More

by mark.jones540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Coval
Jul 30, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

mark.jones540, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

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