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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Waynesville, NC

4.5
469 Reviews
Call Service Center (828) 452-2841

470 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

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April 24, 2025

Everyone is great and polite greet you with a smile. They make sure you get to where you need to be. More

by Annatass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Cheary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2025

I was impressed with the salesman, he was a pleasure to work with. He was very knowledgeable about the process of buying a vehicle, More

by LILLIANBRADLEY1959
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Hollifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

LILLIANBRADLEY1959, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 18, 2025

Keep blew up 5 months after owning it and nobody cared less. So I’m telling everybody I know not to go to Auto Star. More

by WINDBREEZE261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Manning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

We're very sorry to hear about your experience. That’s certainly not the level of service we aim to provide, and we’d like to make things right. Please reach out to us directly at 330-949-7539, so we can better understand the situation and see how we can help. We value your feedback and hope to have the opportunity to earn back your trust.

April 14, 2025

Brought our jeep grand Cherokee in for brakes. Reasonable price, Good service experience and timing. More

by CELIASTICKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Partin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

April 14, 2025

My husband proved the diagnosis was wrong with a wiring diagram in hand and all Brian could say was “I find that hard to believe”. I also called to speak to the service manager after this encounter and he More

by Fmusmeci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you for taking the time to share your experience. We sincerely apologize that your recent visit to our service department did not meet your expectations, and we understand how frustrating this situation must have been—especially after your husband had already invested time and effort into diagnosing the issue himself. We regret that our initial diagnosis did not align with your husband’s findings, and we understand your disappointment in the results, especially with the out-of-pocket expense involved. We also want to acknowledge the concern you raised about not being able to immediately speak with the service manager—we agree that every customer deserves the opportunity to voice their concerns directly, and we apologize for that delay. Should you ever need anything additional you can contact our General Manager, Amy Edwards, directly - her number is 330-949-7539. While we always strive to provide accurate assessments and transparent pricing, we clearly fell short in earning your trust this time. We're grateful you were able to find a resolution with the radiator replacement, and we take your feedback seriously as an opportunity to re-evaluate how we handle diagnostics, communication, and warranty expectations. We truly value all of our customers and regret that we weren’t able to provide the level of service you were hoping for. Should you ever reconsider visiting us in the future, we would appreciate the opportunity to restore your confidence in our service.

April 12, 2025

I was charged almost $300 for diagnostic, and quoted $2600 to fix my starting problem ans a dragging brake issue. I picked it up and took it to a small shop and the total repair for both issues was $150 More

by MrEarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MrEarl, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

April 06, 2025

Efficient service. Friendly and helpful staff. i would recommend this maintenance shop to my friends and family. Thanks you More

by MATUSMARIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

March 21, 2025

My Jeep was serviced much faster than I expected and Brian was very personable and attentive. More

by SHEEPDOG735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

March 19, 2025

Phillip was constantly updating me on what was going on with my Jeep. He explained things in a way I could understand. More

by MIDGE1029
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Schoeb
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Mar 19, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MIDGE1029.Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

February 25, 2025

I enjoy working with the team at this dealership and there professional assistance give when needed More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

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