AutoNation Toyota Fort Myers

Made an online appointment with my regular service adviser. When I arrived I was greeted outside and told I was being assigned to another adviser. I asked the reason why and they could not give me an adviser. When I arrived I was greeted outside and told I was being assigned to another adviser. I asked the reason why and they could not give me an answer. I was asked to wait for the adviser to meet me, so I waited and waited and waited. Finally someone escorted me to another adviser as the one they had assigned me was busy. I explained I was in for a 35,000 mile service and would like an oil/filter change. He said it was not needed as my oil changes were good for 10K miles. I said I did not care I wanted an oil change as I was getting ready for a long trip. So he wrote me up for a 40,000 mile service (not 35K) and said they would rotate the tires. I explained I just bought new tires at Costco and did not need a rotation. He advised I have the alignment checked, I said no, the alignment was fine......So he wrote me up for an Oil/Filter change and 21 point free inspection. After about 45 minutes the adviser came looking for me. Work was done as I asked. However, brake fluid and PS fluid were a little low and might need attention. ATTENTION, give me a brake. HOW ABOUT saying they were low and we topped them off. NO OFFER TO BRING THEM UP TO THE PROPER LEVEL. I have dealt with this dealership since 2005 and ever since they were taken over by Autonation I have seen a slow decline in customer focused attention. As the car, (2012 Prius) is about to turn 36K miles I am not sure I will continue taking it to them for service. More

First of all when I called for an appointment I explained to the service writer what I needed. OFL, tire rotation and window tint on drivers side to be replaced since it was defective when I bought the car. to the service writer what I needed. OFL, tire rotation and window tint on drivers side to be replaced since it was defective when I bought the car. She told me she would contact my salesman, Skip Sinclair, get his approval and take care of it while I was there. I called Skip and he said to come and see him first, which I did and he went with me to the service center. They could not find any work order so they took me to a different part of the dealership where they found the work order. Skip authorized the tint replacement and asked Mark to take care of it. When Mark saw me in the hallway an hour later he said he didn't have time to get the tint done and I should go back to Skip as this was his job. Very sloppy, not handled well at all leaving me to take care of something that was the service departments job. Went back over to see Skip and he and the receptionist made an appointment for me to get the tint done this Friday at 1 pm. Now I am inconvenienced again having to go back and wait. Looked at the paper work that was given to me after the oil change and the yellow page that is supposed to be checked off showing an inspection was done is blank! This is supposed to be checked off every detail so that I know all is well and yet it was left blank which means they didn't do the inspection. This was my first visit to your service department and I have to say, may be my last. I really don't care to be treated like a second class citizen and that's how this made me feel. More

When I left, after an oil change service, where the tires had been rotated, there was bad vibration at highway speed. My local mechanic told me that all four wheels were way out of balance. I am surprised th had been rotated, there was bad vibration at highway speed. My local mechanic told me that all four wheels were way out of balance. I am surprised that the wheel balance isn't checked when they rotate the tires. Also had the impression they were trying to sell me other services which might not be necessary. Either way I am left with the impression that they cannot be relied on. More

This plae will jack up their price ad they are rude. Very untrusting people who work here. They only care about profit and will screw anyone out of a dollar untrusting people who work here. They only care about profit and will screw anyone out of a dollar More

After coming in with a competitors deal, the salesman, who was very nice and helpful, went back and forth at least four times with the sales manager trying to make it work. The problem was that after the who was very nice and helpful, went back and forth at least four times with the sales manager trying to make it work. The problem was that after the second go round, their offer was not changing, and it was still $2500 away from the competition! We had everything in place, we knew what payment we wanted and how much we wanted to pay for the car. When, after over an hour, the sales manager(his name tag said Chris from Sarasota) came over, he started right away to insult our intelligence. His argument was that if we paid less for a new car and drove off the lot and got in an accident, or someone stole it, that we would end up losing money because the insurance would only cover so much...Then he started to insult and bad mouth the competitors' sales manager and stated that he wouldn't be able to keep his job for long. He then warned us that we were going to drive across the state and get suckered in because there is now way possible that the competition could sell cars at those prices. We literally walked out on him and never looked back. By the way, we went on to Mike Erdman Toyota and got exactly the deal we had worked out over the phone in about two minutes and we could not be happier. If you are thinking about buying a Toyota in Florida, Mike Erdman is the place! Jeff More

Greg Minda was the best sales person we have ever had. He was really friendly and helped us find the right vehicle for our price range. His sales manager Rick Pintus was great also he did the best he could t was really friendly and helped us find the right vehicle for our price range. His sales manager Rick Pintus was great also he did the best he could to get us approved and with both of their hard work we were able to drive away in a 2013 Toyota Tundra that we truly love. Thank you so much for your dedication and hard work to make us happy. There is not a high enough rating for our time at Autonation Toyota. We will be back for our next vehicle. Hope they will be ready for us again! More

The experience was unlike any other new car dealership experience I have had recently in that there was no hype, no double talk, just a clear communication between dealer/dealership and customer. I felt m experience I have had recently in that there was no hype, no double talk, just a clear communication between dealer/dealership and customer. I felt my sales person really wanted to help me get what I wanted not what the dealership wanted to unload. I highly recommend my salesman and the dealership. More

This is the second new vehicle we bought at this location. Vincent Munno went beyond the call of duty to get us into our new Camry. We are very happy in our new car. location. Vincent Munno went beyond the call of duty to get us into our new Camry. We are very happy in our new car. More

I went to Toyota to have my 2011 Toyota checked and after doing that I was approached by David Delson telling me about how much I would enjoy have the new 2013 Toyota. He took me out and opened the hood and doing that I was approached by David Delson telling me about how much I would enjoy have the new 2013 Toyota. He took me out and opened the hood and told me all about the new improvements and the new technology. David is a very good salesman, was not pushy and had a very positive attitude. After seeing all the new additions, I road tested the car and really liked it. This is m y 3rd Toyota in 4 years at the same dealership, and they keep getting better. I know the dealership changed hands and I believe the new owners are doing a great job. More

They did an excellent job. I'm loving my new car. the sales people were all very nice. 0.00 interest rate and they took my P.O.S. old car for more than I thought I would ever get for it. Cant wait to go sales people were all very nice. 0.00 interest rate and they took my P.O.S. old car for more than I thought I would ever get for it. Cant wait to go on a road trip. More