AutoNation Toyota Fort Myers

The service person Delroy was nice and efficient. My gripe is with whoever answers the phones. I had my vehicle in for a mandatory recall on the 2019 Rav4. When I made the appointment, I asked specifica gripe is with whoever answers the phones. I had my vehicle in for a mandatory recall on the 2019 Rav4. When I made the appointment, I asked specifically if there was a loaner or rental available for me to use while my vehicle was there and was told that Enterprise was on site for me to use. They stated that I would only have to pay the deposit which is returned and the rental would be covered. Once I get there, I am told that is not true and had to end up getting a Lyft home since I had to get back to work and did not have 5 hours to sit there. Not the worst thing in the world, but they should get their information correct. Otherwise, I have no complaints. More

Service was fast and efficient. The waiting area was clean and offered plenty of room for personal space. I realize that a tight booking schedule is important, but i was contacted probably five or six clean and offered plenty of room for personal space. I realize that a tight booking schedule is important, but i was contacted probably five or six times by different people within the two weeks leading up to the date verifying my appointment. More

Service members need to review maintenance coverages for the vehicles being serviced before speaking to vehicle owners. I was advised twice that I would be charged for the service that was covered under the the vehicles being serviced before speaking to vehicle owners. I was advised twice that I would be charged for the service that was covered under the vehicle purchase agreement. More

I loved dealing with Auto Nation .The process of buying my car was very fast and professional. I bought the car site unseen and was very happy when I picked it up.Lisa and the management made my purchase my car was very fast and professional. I bought the car site unseen and was very happy when I picked it up.Lisa and the management made my purchase flawless. 5 stars for you guys More

Awesome experience, the team at autonation was able to explain what they would have to do to fix the issue and gave me an accurate estimate on when the job would be complete. Overall it was a great experi explain what they would have to do to fix the issue and gave me an accurate estimate on when the job would be complete. Overall it was a great experience. More

Gillian Carter was my service rep she was very professional and friendly. She had told me that my Highlander had a battery recall and that it would be awhile to recieve it since it would be coming professional and friendly. She had told me that my Highlander had a battery recall and that it would be awhile to recieve it since it would be coming from Spain, that being said she arranged for me to have a complimentary rental vehicle during my wait for the battery. 45 days later she comtacted me that the battery was in and installed into my Highlander. When I turned in my rental and got the keys to my Highlander we noticed a broken seat adjustment panel on the driver side and she right away knew that it was their problem since she drove and parked the Highlander when I brought it in for service in the first place. They ordered a new part and arranged and installation date. This has been a very pleasent experiance for me thanks to Gillian. More

Good service. I was promptly received by the attendants. The recall service was performed in excellent time….ahead of the time stated. That’s a very good thing. The only negative is that my new smelling c The recall service was performed in excellent time….ahead of the time stated. That’s a very good thing. The only negative is that my new smelling car smelled of exhaust fumes when I got in to drive away. Opening the windows wide and ten minutes later it was mostly gone. I was surprised by the odor. Otherwise, the visit was excellent in this age of COVID More

4 hours to tell me I did not need brakes, nor did a need an oil change. I asked them to check my tires since the tire pressure light was on. One day later the light was on so I went to have it checked(close an oil change. I asked them to check my tires since the tire pressure light was on. One day later the light was on so I went to have it checked(closer to home and w/o a wait time) and was told by two different places my front tires were bald. I specifically asked them to check my tires. My car mechanical skills are zero, and I rely on being informed when my car is not safe to drive. This did not happen. More

The staff at auto nation Toyota in Fort Myers Florida we’re very nice and friendly, I will recommend people to go there either for service or buy a car. we’re very nice and friendly, I will recommend people to go there either for service or buy a car. More