AutoNation Toyota Fort Myers

Worst experience! !!! First, I had to call twice just to make an appointment. Both times the call went to an off site answering center and the first person was diffic !!! First, I had to call twice just to make an appointment. Both times the call went to an off site answering center and the first person was difficult to understand. I made an appointment for only an oil change the following week. When I arrived I was greeted by a service representative who took my information and was told she would call me when my car was ready. Three hours past and no phone call. I attempted to telephone service department. My call went to an off site location. I asked to speak with my service representative and was told that wasn't possible. Tried a different number. Again off site answering service. Was told they would try to have someone contact me later. Tried another number twice and finally talked with someone that told me my car was in the back and should be ready soon. Waited another hour. No call. Decided to have someone take me back to auto nation. Found my service representative. She tried to call back to garage twice with no success. I informed her that I wanted my car. We walked back to garage area and I was shocked to find out that my car was not even in garage for oil change yet. My car had been there for more than four hours and with an appointment and had not been touched. I asked for my keys and left with more four hours of my day wasted. I wonder if I would have had the same problem reaching the sales department. I do not plan on returning to the auto nation dealership for service or sales. More

Ms. Shevonie was amazing ! My car was taken immediately to the back. It was communicated a 4 hour wait, my car was fully serviced in 2.5 hours. Shevonie Shevonie was amazing ! My car was taken immediately to the back. It was communicated a 4 hour wait, my car was fully serviced in 2.5 hours. Shevonie offered me necessary services based on my cars needs, which wasn't much. Shevonie is my favorite service advisor and I try to see her whenever I come in. The waiting area was comfortable and offered internet service for my convenience. I was able to work remotely while I waited for my vehicle. 10++ More

Shelly is the absolute best! ! Very helpful and knows what she is doing! Would highly recommend her! ! Very helpful and knows what she is doing! Would highly recommend her! More

I am a caregiver for my wife with Alzheimer’s, I told the service people I had to get in and out fast, I was out in an hour I really appreciate that ! service people I had to get in and out fast, I was out in an hour I really appreciate that ! More

Excellent service. Darius was very attentive, problem fixed and service completed efficiently. Thanks for job Darius was very attentive, problem fixed and service completed efficiently. Thanks for job More

I went to the shop and they explain very well and show me something about my car i was at ease and happy that ks something about my car i was at ease and happy that ks More

There was confusion as to my appt. schedule -thru the service that makes your appt.- so I called the dealership to cancel that appt & make a new one ,since I would not be able to make schedule -thru the service that makes your appt.- so I called the dealership to cancel that appt & make a new one ,since I would not be able to make the previously scheduled one when I arrived at the dealership on 2/17 at 8:40am - they did not show that I had an appt, scheduled . but Orland did not say one word --he just checked me in when I told him what had happened -- he gave me some info I asked about on my 4runner - found out how long it would be till finished -- everything was on time -Orland was very pleasant & courteous . Directed me to my 4runner & i was on my way!! More

Waited in drive-up area for 15 minutes and finally had to go inside and someone to help me. Also waiting time for someone with an appointment was to long, about 2 hours. go inside and someone to help me. Also waiting time for someone with an appointment was to long, about 2 hours. More

It’s the 9th vehicle I have bought from this dealership. Absolutely love the service! Absolutely love the service! More

It would have been 5 stars but the wait was a little long. But the service was excellent. long. But the service was excellent. More