AutoNation Toyota Fort Myers

Call to make an appointment wait 20minutes never got through. Left message be and a call back number never heard back. Walked in at 3:30 for repair of a flat tire 1hr later hear that I'm missing an ai through. Left message be and a call back number never heard back. Walked in at 3:30 for repair of a flat tire 1hr later hear that I'm missing an air filter. How is that possible. Got car serviced 1 month ago Later told had a tail light BULB out. That cost me 31.00 to replace.... REALLY, that cost is outrageous!! Michelle, is the reason I give such a good rating....great customer service! More

Went out of their way to help me. I’m very happy with the service and the car. I’m very happy with the service and the car. More

I been there several times and experienced great customer friendly service. My last visit was hampered by a lack off staff however. Only one person was checking people in & out so that delayed my departure e friendly service. My last visit was hampered by a lack off staff however. Only one person was checking people in & out so that delayed my departure even though my vehicle was ready. This was the only time that happened. Every other time I'm in and out very quickly. More

Service agent Darius was polite but the wait time was poor And I wasn't the only customer waiting a long time. poor And I wasn't the only customer waiting a long time. More

Great service from Neilym, She was very professional and find the best deal to me, I’m very grateful find the best deal to me, I’m very grateful More

I didn't have an appointment but was taken care of right away as my car was being towed in. They tested and changed the battery in a very short time,I have been bringing my Prius to this dealership for quit away as my car was being towed in. They tested and changed the battery in a very short time,I have been bringing my Prius to this dealership for quite some time and have had no problems, Maria Hernandez was very professional and polite in spite of her having alot of customers to take care of. More

From the moment I got out of my car and until the time I picked up my car every employee I cam into contact with was RUDE. One man I asked where someone was he could barely look up from his phone to shrug h picked up my car every employee I cam into contact with was RUDE. One man I asked where someone was he could barely look up from his phone to shrug his shoulders and say I don't him. The music they were playing was totally inappropriate for the elderly customers. It took 1 1/2 hours for my oil change. I was the only person in the lobby. When I went to check why it was taking so long my keys were on his desk and he was nowhere around. I asked a young girl who was playing on her phone where he was, She was very annoyed with me and said I will call him. No telling how long my keys were sitting there. We are a family of 3 Toyotas . It made me want to go else where. More

We went in for an oil change and came out with a new car. It was a wonderful experience with the sales and accounting team It was a wonderful experience with the sales and accounting team More

So get to dealership & checking in outside no problem. Shantel took care of me once inside. Btw she loves to be on personal phone calls while speaking to customers or actually making them wait while she c Shantel took care of me once inside. Btw she loves to be on personal phone calls while speaking to customers or actually making them wait while she chats on her personal phone calls. That needs to be addressed asap. I was NOT happy about that at all. I needed two things done..routine maintenance & a recall. I spoke to someone to set both up for same day & of course that was not how the appt was set up. It got done but a tad of a hassle to complete both. The appt people are not at Toyota it’s an outside place that has no idea what an appt consists of…I don’t get that?? More

I worked with JEFF in service, he was awesome! I am very happy with how well I was treated by Jeff and my experience was great. So glad I had my service there. I am very happy with how well I was treated by Jeff and my experience was great. So glad I had my service there. More