AutoNation Toyota Fort Myers

Absolutely worst service department. I was in to have my vehicle service and had an appointment already scheduled for 2pm. It took half hour to be in acknowledged and was even checked in I was in to have my vehicle service and had an appointment already scheduled for 2pm. It took half hour to be in acknowledged and was even checked in by an advisor until 3:30. I finally left the dealership at 5pm so why does it take almost 3 hours to have an oil change especially with an appointment. This isn’t the first time I have had service issues with this dealership so not an isolated incident. Very disorganized service department. You can tell they don’t even care and waiting are is a total joke you to pay for every refreshment unlike every other dealership. You are paying so much for their services, you would think they can get the details right. It’s time to go back to Germain in Naples where they actually care and want your business, I will gladly drive 45 minutes farther to not deal with Auto-nation’s crappy service More

I brought my vehicle in for an oil change. When I received my car back the check engine light was on. The light was not on when I brought the car in! They told me it the coolant bypass valve n When I received my car back the check engine light was on. The light was not on when I brought the car in! They told me it the coolant bypass valve needs to be replaced and want to charge me $700. I looked it up and this part only costs $60! This dealer is a bunch of scam artists. I will never be going here again. They damaged my vehicle and they expect me to pay an absurd amount of money to fix it. They tampered with the vehicle! It is not a coincidence. I demand that they fix what they broke for free! This is absolutely ridiculous. Horrible horrible horrible dealer. More

Wayne Carless was our salesman. We couldn’t ask for a better person. Excellent all around. We couldn’t ask for a better person. Excellent all around. More

Samma and jay were great, entire finance team also. Made everything easy and got me into the exact vehicle I wanted! Made everything easy and got me into the exact vehicle I wanted! More

They were kind, efficient and helpful. I waited a little longer than usual due time it being a Saturday but, still did not mind a bit. I waited a little longer than usual due time it being a Saturday but, still did not mind a bit. More

I DID HAVE SVERAL GOOD VISITS TO THIS DEALERSHIP, HOWEVER THIS WAS NOT ONE OF MY BETTER ONES. WAITED 2 1/2 HOURS FOR OIL CHANG AND TIRE ROTATIONS AND THEN HAD TO ASK IF MY CAR WAS FINISHED YET AND I GOT THIS WAS NOT ONE OF MY BETTER ONES. WAITED 2 1/2 HOURS FOR OIL CHANG AND TIRE ROTATIONS AND THEN HAD TO ASK IF MY CAR WAS FINISHED YET AND I GOT AN ANSWER: "GIVE ME TEN MINUTES TO CHECK". THAT ADDED TO THE TIME...OH THEN THEY MISPLACED MY CAR KEYS? More

Service department was great. Everyone was very pleasant and helpful. It wasthe first time I was ever there and they made me feel very welcome. Only thing I could suggest is sna Everyone was very pleasant and helpful. It wasthe first time I was ever there and they made me feel very welcome. Only thing I could suggest is snacks. More

I was not very happy with the service that I received the last two appointments. The first one I waited for two hours I specifically told the guy that I needed the work done in three hours! The last one, s last two appointments. The first one I waited for two hours I specifically told the guy that I needed the work done in three hours! The last one, same issues, the work was not completed. My appointment was at 10:45, got the car back after 2:00 pm for just oil change. Seriously!! More

made the appointment because of a check engine light came on and because the vehicle is due for a 36000 check. I received two confirming emails for my appointment to have the Check Engine Light and 36K maint on and because the vehicle is due for a 36000 check. I received two confirming emails for my appointment to have the Check Engine Light and 36K maintenance done. I brought the car in at the appointment time. I checked in and asked the cost and how long would it take. I was told $310.00 and two hours. I told her to go ahead with the work. I waited over three hours and when I went up to pay, I asked what was the code for the Check Engine light. She says What check engine light? .Said I never said anything about the Check Engine Light but yet is was written on the two email messages confirming my appointment and I communicated it when I checked in. They took my car back into the shop and I waited another hour and a half. When I got my car back, I was told there were no codes. I'm sure they were cleared during the 36K service. Then the bill came and it was $150 more than I was told. After spending 5 hours in the place, I paid and was looking forward to this survey. More

Great service from the agent Neilym Carrion and manager Daisy Granda, amazing job guys, thanks Daisy Granda, amazing job guys, thanks More