AutoNation Chrysler Dodge Jeep Ram Bellevue

Top notch service! My husband and I had our 2013 Toyota Prius 4 evaluated here to see how much they would offer us on trade-in. We worked with Ivan and his two managers, My husband and I had our 2013 Toyota Prius 4 evaluated here to see how much they would offer us on trade-in. We worked with Ivan and his two managers, Trevor and Starr. They were all top notch! All of them were masked up whenever they talked to us and they kept us well informed about what they were doing and how long things would take. They came back with an offer a few thousand dollars higher than the other dealerships we took it to. We didn't even have to negotiate on price with them. That alone is worth 5 stars right there.. If possible I'd give them 10 stars for their professionalism, and, generosity, general caring for our comfort. We accepted their offer and they cut us a check an hour later. Near the beginning of the process, Trevor told us that he'd have Ivan give us a ride home if the sale went through. I was floored as I've never been treated this well by any dealership. Ivan came out near the end and said that company policy prevented him from giving us a ride home, but that they were calling us an Uber. He said they were going to cover the cost. I can't think of a single thing they could improve on. More

Watch out, this dealer has double standard service if you use coupon for car service, your car will be serviced by a "non-master" technician with lower pay rate! I cannot guarantee if that technician if you use coupon for car service, your car will be serviced by a "non-master" technician with lower pay rate! I cannot guarantee if that technician knows the difference between gasoline or engine oil! Here was what happened to me: I was trying to use a standard Mopar coupon for a full synthetic oil change at the time of checkout. Very interesting things happened...The cashier did not allow me to use it and explained that I have to present the coupon at the time of the service order. I have been doing the same thing with another Jeep dealer without any problem, so I asked for an explanation. They asked the manager Tiffany and here is what she explained: If I use a coupon, they will bill a lower rate which would have distributed my service job to a "non-master" technician who has a lower pay rate. They even uses examples that if I pay less, they have to hire a "JixxxLube-level" technician to do the job. Ouch...This is shocking to me that this dealership or Mopar has such double standard to discriminate service jobs by whether customer uses coupon or not? OMG, this is unbelievable in today's industry... What's worse is this manager is a total denier...I asked her to write down this reason in paper so that I can use this to check with Mopar if this is company policy. She refused to record her words and reworded it to be "Service will need to be distributed accordingly when customer presents a coupon". She claimed they have used the "express lane" technicians who are all master-level. But listen, even the original service confirmation email said "express lane", I didn't even have a choice. At this point, I am extremely frustrated with this dealership. I think I will try to avoid AutoNation entirely in PNW. Guys, if you want to keep your cars for longer, make sure you can make more money so that you don't need to use coupon on them, or just move away! More

Efficient sales experience Went online, reserved the vehicle through their website. Spoke to Trent (Sales Manager) before arriving to finish up the details. Very efficient proce Went online, reserved the vehicle through their website. Spoke to Trent (Sales Manager) before arriving to finish up the details. Very efficient process. Vehicle was pulled up, detailed and ready to go. Paperwork was seamless. Please reach out to Trent and the Bellevue team for great service. More

Purchased a new Pacifica Hybrid...LOVE LOVE LOVE IT I knew exactly what I wanted. They had the van priced competitively and when I called the sales manager Trent was very responsive and willing to exped I knew exactly what I wanted. They had the van priced competitively and when I called the sales manager Trent was very responsive and willing to expedite things. When I arrived the van was clean and charged. We decided to trade in our old car which wasn't worth much and we knew that so the whole process took about 90 minutes start to finish. Would definitely buy another car here - clean and easy transaction. Side note, the receptionist Jeannine is absolutely wonderful!!! More

No pressure I always feel anxiety when car shopping but not with Prince, he is informative & honest which are things that give me trust in a product when spending I always feel anxiety when car shopping but not with Prince, he is informative & honest which are things that give me trust in a product when spending my money. 🙏🏽 More

SCAMMERS is the only word I can find to describe my experience working with the service department. Don't trust these guys and absolutely don't come here if y is the only word I can find to describe my experience working with the service department. Don't trust these guys and absolutely don't come here if you don't have to. I purchased a backup camera to get installed with these guys. The only reason I didn't do it myself was because of convenience & it required the dealership to flash the radio unit in order for it to be able to receive the backup camera. What should have been only a 1.5 hr job turned into 5 days of them giving me a bunch of B.S. and saying they needed to run tests to figure out why they were unable to get the camera to work. Ultimately they could not complete the job, returned my car WITHOUT a working backup camera, AND still had the audacity to charge me for labor!!! This is coming from the Manager -- clearly they would rather have a few hundred dollars in their pocket vs now losing a customer for life. They said if I still wanted it to work, I need to buy a new radio that costs over $1000!!! because their conclusion was that the radio is faulty. That i would have to buy the same model radio when everything else worked because they tested the camera on another car, triple checked the wiring, ran all diagonistics...etc. AND they gave me the guarantee that if I purchased this $1k radio that it will for sure work. I took the car home, spent 30 min opening up the dash to check wiring going into the radio unit and immediately saw they connected the wiring to the radio harness incorrectly. So it took me 1 minute to fix that and then it worked!!! I WONDER IF THEY DID THIS ON PURPOSE TO MAKE ME SPEND MORE MONEY KNOWING FULL WELL WHAT THE ISSUE IS AND LYING TO ME. Seems like a crazy coincidence when you figure they seemed very confident and even gave me a FULL guarantee that buying a new radio unit would be the solution. These guys are sneaky and UNTRUSTWORTHY More

They price gouge on service repairs. After paying over $200 for a check engine light report I was quoted $521 for repairs. I had to asked twice for a detailed quote breaking out parts an After paying over $200 for a check engine light report I was quoted $521 for repairs. I had to asked twice for a detailed quote breaking out parts and labor. Being an untrained Chrysler mechanic, I was able to replace both parts in under an hour with OEM parts sourced at 2/3rd the cost of the parts quoted by Chris. I understand Dealership shops are expensive to operate, but $422.64 in labor seems out of line. The service sales rep was Chris Rider. I recommend using another dealer or independent mechanic. More

Sleezy management Sales team try's hard to deliver but incompetent sales managers Richard and Josh ruined my experience while I was working with gabby I heard Richard a Sales team try's hard to deliver but incompetent sales managers Richard and Josh ruined my experience while I was working with gabby I heard Richard and Josh making homephobic jokes to another employee this almost made me walk out but Gabby's amazing attitude and my liking of the car I stayed once My trade was appraised I was brought a shockingly disrespectful number for my trade I was told that they don't control trade our corporate does... I was at AutoNation ford a few days earlier and was given a reasonable offer worst dealership ever do not by any means by a car or so buisness here More