AutoFair Hyundai

***** AUTOFAIR MADE IT RIGHT On 8/8 I had what was a ***** AUTOFAIR MADE IT RIGHT On 8/8 I had what was a very negative experience with Autofair Hyundai. In response to that experience, I wrote the fo ***** AUTOFAIR MADE IT RIGHT On 8/8 I had what was a very negative experience with Autofair Hyundai. In response to that experience, I wrote the following review on the Yahoo site: ************************** Bought a car just yesterday - 8/8/08. Was made to believe it was a good deal. When I got home I did a kelly blue book check on it and found Autofair charged me $5000 more than the KBB listing for the exact same car. I then did an internet search on the same slightly used 2008 Sonata, and found Autofair's own listing for the car (same vin#) advertising it for $2000 less than I paid! Also, they monkeyed with my financing and the payments and terms were not disclosed in full. I brought my car back to complain, and while they tried to appease me with a $650 refund, (better than nothing I suppose); I would recommend everyone steer clear of Autofair! Autofair had been a very respected business in the Manchester NH area, but they have changed owners over just the past 18 months or so and now they are quite a different (and untrustworthy) business. ****************************************************************** However.... The GM from Autofair, Chris Houghton, saw amy review and called to ask me to meet with him to review what had had gone so wrong with my experience. I met with Chris and found him very considerate and respectful. Chris listened earnestly to my issues. After reviewing all of the circumstances, he worked with me to refine some of the pricing factors of my sale (lots of buy on options that had not really been properly disclosed at the time of the purchase). I really appreciate that Chris wanted to make sure that I felt like I was getting a fair deal, which now I totally do. Chris assured me that Autofair was committed to making sure that their customers feel like they are treated properly and fairly, and that Autofair is always looking for ways to work more effectively with customers. I believe that Chris was genuinely interested in my experience so that he could use that knowledge to help avoid incidents such as mine in the future. I also believe that if I had talked to Chris the day after my sale (rather than the stonewall manager I did speak to – who by the way, has since been fired), Chris would have immediately helped to correct my negative situation, and I would have had no need to write a negative review. While my initial experience with Autofair was poor, my follow-up experience with Chris was excellent. I must conclude that while there may be some deals that go sour, Autofair does seem genuinely interested in making sure that their customers are completely happy with their deal. I wouldn’t discourage anyone from doing business with Autofair. I would however, strongly recommend that as consumers we ***do our homework*** and always ***go home and validate your deal thoroughly before signing*****. Trust me… your deal will be there the next day :-) Lastly, thanks Chris!.. for making my situation right! I really appreciate you help :-) More

I had, what could have been a bad experience, that was, in fact, a great experience with Autofair Hyundai. I bought a brand new 08 Elantra and had it only a couple of days when it began having some issues. in fact, a great experience with Autofair Hyundai. I bought a brand new 08 Elantra and had it only a couple of days when it began having some issues. My sales consultant, Scott Somley and his manager, Chris Houghton, made me feel comfortable and important. They gave me all the time I needed to road test several others before making a new choice. They exchanged the car immediately and made me a very happy car buyer ! I will recommend AutoFair to everyone I know. I will be a repeat customer. Thank you AutoFair Hyundai for turning what could have been a sad situation into a great one! More

I gave a perfect rating because it is completely deserved. We were first helped by Russ Tingle and he offered us the perfect car for my son and he did what he had to so it worked out for us. The c deserved. We were first helped by Russ Tingle and he offered us the perfect car for my son and he did what he had to so it worked out for us. The car was put through the shop to ensure that the car was delivered that same day...yesterday. Then we met with Mark Eber and he was very helpful and the financing went perfectly. Both Mark and Russ had to stay past 9:00PM to make this car possible for my son. My husband, son and I were very thankful! I would recommend your dealership to anyone and everyone for sure! Thank you very much! Sincerely, Diane Petz More

The only reason they are not rated all fives is they were told upfront we wanted a new car not a demo. We were only made aware a the time we signed papers and made deposit the car was a demo and not new. thi told upfront we wanted a new car not a demo. We were only made aware a the time we signed papers and made deposit the car was a demo and not new. this is a big issue. the dealer needs to be careful and upfront about the cars and if they are demo models. the service was great and the car is great. I would go back but be careful you are getting the car you think you signed for. More

It was pouring rain when my wife and daughter walked into the dealership. We test drove and bought the car and within 90 minutes of the time that I first walked into the dealership, I drove off the lot with the dealership. We test drove and bought the car and within 90 minutes of the time that I first walked into the dealership, I drove off the lot with a great car and a great deal! Ayman made the experience very simple and easy. When it came to looking at finance opitons, he brought in people that could answer our questions. Simple, easy and I feel that I got a great deal. It took longer to prep the car for delivery then it did to negotiate a great deal and sign all teh papers. I could have left the dealership in less than an hour if they didn't insist on filling the gas tank, washing the car (remember it was raining) and review all of the car features. They all did a great job. Bob Thomas Bedford, NH More

On Sunday, 7/13/08, my wife and I drove to AutoFair in Manchester, NH from Andover, MA (70 miles round trip) for a scheduled appointment at 1:00 PM with Bethany. We were told she was with a customer, the Manchester, NH from Andover, MA (70 miles round trip) for a scheduled appointment at 1:00 PM with Bethany. We were told she was with a customer, then told she had a family emergency, so we met with Everett Macey. We spent over an hour with Mr. Macey discussing a Hyundai Sonata Limited, and answering a number of questions in order to complete a credit application for a new car lease. Once the application was completed, Mr. Macey advised that he was leaving on vacation and that either Bethany or the finance manager would contact me on Monday. No one contacted me Monday, so I called Bethany who told me she'd check the credit application and call me back. Bethany never called back. On Tuesday I called Greg Howell, the Finance Director, and he told me husband he couldn't find any paperwork (credit application) in our name. I told Mr. Howell we weren't going to drive to Manchester again from Andover to complete the same paperwork over again. Mr. Howell had a sales rep call me and he who tried to fax another credit application, but that was unsuccessful. I asked if they could email something to me that I could return indicating my agreement to their running a credit check on me, but was told that was not possible. No one indicated that they were going to search any further for my credit application, which I assume is floating around somewhere at AutoFair with all my personal information on it. No further attempt appears to have been made to resolve this situation, and no one apparently cares one way or another. I can only assume that by the lack of customer service either business is so good they don't have the time or inclination to pursue my missing application, or they simply don't care about my wife and I as customers. Under no circumstances would I ever recommend this dealership to anyone, and would certainly go out of my way to dissuade anyone from ever dealing with this entire company, regardless of what model car they were interested in. If this is the kind of service they give to potential customers, imagine how they'll treat you once you've bought or leased an automobile from them More

This was by far the best expirience I have ever had while buying a car. Everyone there was extremly helpful and always smiling. Not one employee walked by me without saying 'hello'. Jim Delia was wonderful a buying a car. Everyone there was extremly helpful and always smiling. Not one employee walked by me without saying 'hello'. Jim Delia was wonderful and made buying a car fun instead of a hassle like most places.His customer service level was exceptional. I told him what I needed within a price range and he did everything he could to make it happen for me. Even after I had purchased the car he was available for any questions that I had. I would not go anywhere else to purchase a car in New Hampshire. More

I am a repeat customer and after my second purchase I will no longer be a customer. Both NEW vehicles I purchased had problems that required me to visit the service department immediately after delivery will no longer be a customer. Both NEW vehicles I purchased had problems that required me to visit the service department immediately after delivery of my NEW vehicles. Also, they are offering a gas card with purchase, but I had to sign mine over to get a better price. Beware people, that free gas card is included in your price. The overall atmosphere is like a travelling carnival--several different people playing "what is it going to take to get you into this car?". I WILL NEVER buy another vehicle form them!!! More

When I walked into to Autofair Hyundai, the atmosphere was very low stress. Not like other dealerships you go to. I went here trying to find a car for my sister. Hers was just totalled. Chris Houghton t was very low stress. Not like other dealerships you go to. I went here trying to find a car for my sister. Hers was just totalled. Chris Houghton the General Manager asked Jim to help me out. They were able to get me in a car that was very reasonably priced. Jim Delia brought me through the whole process and explained everything step by step. There were no suprises when my sister signed the papers. Jim even helped entertain my sisters children. I would recommend Autofair Hyundai to anyone for new or used vehicles. Tracy Litchfield, NH More

I had never been to Autofair Hyundai before. I met with Jeff Malone at the door. He was very friendly and courteous, it was a hot day he offered me a bottle of water as soon as I sat down. He was not push Jeff Malone at the door. He was very friendly and courteous, it was a hot day he offered me a bottle of water as soon as I sat down. He was not pushy at all, that is what I hate the most about some sales people. I would definately recommend Autofair Hyundai to anyone. I got a great deal on my vehicle and a few extras thrown in. When you go, ask for Jeff Malone, very professional,nice guy. Heidi Manchester NH More