AutoFair Hyundai

Doug Johnson goes above and beyond the call of duty. I purchased a new Sanfa Fe and has a small issue after having a moon roof installed. The company that Autofair used to install the roof stained my sea purchased a new Sanfa Fe and has a small issue after having a moon roof installed. The company that Autofair used to install the roof stained my seats. This was no fault of Autofairs mind you. Doug worked very hard with Autofair to have my seats replaced at no cost to me. I can not tell you how happy I am. I would highly recommend Doug for all your sales needs. I have never had a sales person that worked with me to get to the numbers I wanted not the numbers they said I could afford. I will go to Doug for my next Santa Fe. I love my Santa Fe this is number 2. You can't go wrong with Hyundai and Doug Johnson! More

I am a current Hyundai owner and past customer of I am a current Hyundai owner and past customer of Autofair Hyundai. I have been completely satisfied with Autofair Hyundai, the service department I am a current Hyundai owner and past customer of Autofair Hyundai. I have been completely satisfied with Autofair Hyundai, the service department and in particular the sales staff and their representative, Doug Johnson. With that knowledge and positive past experience I decided to bring my 16 year old son in for his first new car purchase experience and directed him to Doug with a comfort level not provided by any other car salesman I have experienced in the past 40 years. My son's statements at the end of the day reflected what I already knew, the treatment we received was excellent, every effort was extended to make our experience hassle and trouble free. We in fact purchased a new vehicle for my son that same day from Doug and I feel confident that as time passes my son and I will continue to have both a pleasant and productive future with Doug as our "personal salesman and Hyundai representative." To Autofair Hyundai, the exceptional service department and especially Doug Johnson, keep up the good work!!! More

Doug was super friendly and fun to work with, he made my experience a great one and since it was my first time buying a car it could have been very overwhelming and scary but Doug put me at ease, he helped experience a great one and since it was my first time buying a car it could have been very overwhelming and scary but Doug put me at ease, he helped me find the right car for me and I love it. I will get my cars from Doug FOREVER. He even kept in contact with me after to make sure everything was going well and there were no troubles and it has been over a year. It was a great experience; I would recommend him to anyone! More

AS soon as I walked into Autofair Hyundai everyone i spoke to was extremely friendly. I instantly felt respected. Doug Johnson the salesman made sure i was happy, comfortable and that I was getting the spoke to was extremely friendly. I instantly felt respected. Doug Johnson the salesman made sure i was happy, comfortable and that I was getting the best deal Hyundai could offer. Ever since I purchased my 2010 Accent I have gone back to Autofair for all services that are required. Everytime the service department employees greet me with a smile and no matter what time of day I drop by for an oil change they are always glad to help me. Thank you Autofair for everything. More

This is the absolute typical low-class, terribly backward customer service, bait-and-switch tactic dealership. I am from Tewksbury MA (an hour from this dealership) and searched their inventory online. I fou customer service, bait-and-switch tactic dealership. I am from Tewksbury MA (an hour from this dealership) and searched their inventory online. I found the exact 2010 6 cyl AWD Hyunda Santa Fe SE in silver that I wanted. I filled out an online inquiry to submit my contact information. Within 15 minutes, I received a phone call from AMBER who stated she had 2 Santa Fe's that met my search results. I specifically asked if either one had the premium package that included the GPS, sunroof, and upgraded audio system. Amber stated both vehicles had the premuim package and were in stock. I asked her to confirm again that both were silver 2010 6cyl AWD Santa Fe SE with the premium package. She said yes and asked me to schedule an appointment for later in the day, which I did. 2 hours later, I called Amber back to change my appointment time to later in the day since I would be taking time off from work to make this hour long trip up there to see these cars. I once again literally confirmed with her that these were both silver 2010 6cyl AWD Santa Fe SE's with the premium package. She once again confirmed this and told me the list price on both. I also asked for the stock number of the vehicles (which was the best thing I could have done!!). She again confirmed these vehicles were in the lot at the dealership A few minutes before I was about to leave to drive an hour up there, I called Amber a 3rd time to confirm both of these silver 2010 6cyl AWD Santa Fe SE's with premium package were still in her lot and available. She confirmed that they were still there. I specifically said to her, "I want to make sure this is not a wasted trip for me". She promised me the cars would be there. I also asked why on the website for these cars did it not list anything about the premium package being on the cars? Amber stated that the listings were general listings and were the same for every car no matter what packages they had on them. I once again asked specifically if these cars would be in her lot when I got up there so I could visually inspect them and test drive them as well. Amber said yes I would be able to physically touch these 2 vehicles. Well, ladies and gentlemen, what do you think happened? With 3 seperate and specific promises from Amber, I made the 1 hr drive. I got up there and immediately began the search for the 2 silver 2010 Santa Fe's. I found one that matched the exact stock number Amber gave me and it DID NOT HAVE THE PREMIUM PACKAGE. I could not find the other silver one she promised me, so I went inside to ask for her. She came out, shook my hand, and said Josh would be taking care of me. She then turned around and returned to the back room. Josh said he would get me the car I wanted, and proceeded to bring the silver car up to the door that I had already seen and which was WITHOUT the premium package. I specifically asked Josh to show me where the sunroof was and where the nav system was. He responded that this specific car didnt have the premium package, but they could order a car with the package for me. I immediately flipped out, asking to speak to the manager because I was promise 3 TIMES that I would have my hands on the exact car I wanted. I walked back inside and TJ or PJ the manager came out saying that he did not have a vehicle in his lot that fit my desires, however he had some "in his pipe line" that he could order for me. I again got outraged and asked why Amber told me 3 TIMES that these vehicles were in the lot and I would physically get to put my hands on one. The manager had nothing to say, other than asked me to leave because I was raising my voice. I never received a straight answer from anyone as to why they promised me these vechiles would be there, knowing full well I would be driving an hour to come see them. The only thing they said was if I sat down with them, they could order the car I wanted. I told them if this was the way they did business, they were the last dealer I would buy a car from, and I walked out. MORAL OF THE STORY: !!Always!! receive the stock number of the vehicle that an advertisement is about. Also, no matter how many times you are promised that a certain vehicle would be there, no matter how far away you tell them you're from, know that THIS DEALERSHIP WILL SAY WHATEVER YOU WANT TO HEAR TO GET YOU TO VISIT THEM!! IT IS THE AGO OLD "BAIT AND SWITCH" MANEUVER. 3 times I specifically asked for the exact car I wanted, and 3 times I was lied to. I wasted over 2.5 hours making this pointless trip. DO NOT TRUST THIS DEALERSHIP! Bill Dube Hyundai in Wilmington, MA was extremely deserving of my business. I was greated by a friendly professional and by all of their sales staff. I was told straight up what vehicles they had and which ones they didn't. They were also extremely open about their prices and I was able to saved over $3,500 from the vehicle's sticker price. On behalf of Bill Dube Hyundai, I would like to thank AutoFair of Manchester for their deceitfulness and outright lies, and for sending business elsewhere. More

Spoke with Justin Michaud on Saturday 1/2/2010 at approximately 7pm. Explained to him the unprofessional experience that I went through at AutoFair Honda, and expressed that if I come in to view the approximately 7pm. Explained to him the unprofessional experience that I went through at AutoFair Honda, and expressed that if I come in to view the Honda Civic for $13,926 at AutoFair Hyundai, then I want to make sure that the same thing that happened at AutoFair Honda doesn’t happen at AutoFair Hyundai, and the same thing did happened. I informed Mr. Michaud that I was looking for the dealership to purchase my car for the entire loan amount that was left on my current car, and that I would not come down if they had no intention of purchasing it. He said that he saw no problem in working out a deal. I also told him that I would be putting $0 down, and that I would not budge above $320 per month. Nonetheless, the saleswoman, Unchu Macdonald, oversold the car at a price of $13,988, and giving me a payment of $399 and not purchasing my car for the full loan amount, $10,343.85, which Mr. Michaud promised. Her manager's remark was that he's in the for-profit business. The one thing that frustrates me beyond belief is a car dealership that attempts to rip someone off and lie to them. If they are honest and upfront, they will win the customer over and potentially win more business from their friends, family and possible co-workers, but if they lie to them, then how do you explain what you will do to repair the damage? You don’t tell the customer that the reason your not purchasing their car is because your in business for-profit! Unchu’s manager tried to manipulate me, which is why I'm filing this complaint. If her manager was honest, I would have probably stayed, but I can’t stand dishonest car salesperson. More

I purchased a new 2009 Hyundai Elantra because of the style, the comfortable yet sportiness of it, how good it is in the snow, which is very important in NH and the economics of it plus gas mileage. Nick style, the comfortable yet sportiness of it, how good it is in the snow, which is very important in NH and the economics of it plus gas mileage. Nick was very helpful, knowlegable, friendly and courteous. He made the experience a very good one for me, as did everyone at AutoFair who were worked with me on my purchase. I have and will continue to recommend AutoFair Hyundai to every one I know! Thank you, Nick and AutoFair, I love my Elantra! More

I recently purchased an 09 Access and am extremely pleased with the deal. The process and the 1st visit for my oil change was easy and efficient. I would definately recommend Autofair to my family and pleased with the deal. The process and the 1st visit for my oil change was easy and efficient. I would definately recommend Autofair to my family and friends. The only negative thing I have faced was when the check engine light came on and I needed to visit the Hyundai dealer in Salem,N.H.. Apparently, while still under warranty,I was charged for the dianostic test to correct the problem. Afterwards, I called Autofair and was told that I wouldn't have been in Manchester. I believed the warranty should cover something like this.I feel I was ripped off.Please stay away from Salem Hyundai/Ford.They have lost my business. Sincerely, Thomas Abate. More

Mike worked very hard to show us everything we asked for in good time and we asked a LOT! Chris Houghton and Mike were both wonderful and fun to do the paperwork with, the boring part for sure. We love our in good time and we asked a LOT! Chris Houghton and Mike were both wonderful and fun to do the paperwork with, the boring part for sure. We love our car and so do our teenage kids. I would buy from them again. More

On May 16 I visited Autofair for a two car purchase,This will have been my fourth & fifth cars,4 of which at Autofair because of the past experience were great!I purchased 2 09 Elantra's, 1 SE and 1 Touring will have been my fourth & fifth cars,4 of which at Autofair because of the past experience were great!I purchased 2 09 Elantra's, 1 SE and 1 Touring.Again I had given them an idea what I could afford and they more than met my requests.My wife and I left quite pleased with our new purchases until a couple of days later I had noticed some faults with the roof and interior head liner of my Elantra SE that I didn't notice at purchase.Being a car mechanic myself for 22 yrs I started looking the car over with fine tooth comb and discovered that the windsheild,right front fender,hood and right door had been replaced,along with roof repaired from some sort of damage.I then called the salesman and explained what I found,he Immediately contacted GM Chris Houghton who asked me to come in at the next days opening so he could inspect it himself. When I arrived both the manager and salesman met with me and I showed them what I had found.Chris was as upset as I was and he knew by my concerns that any attempt to fix the car was out of the question.He explained that he would do what ever it takes to keep my business and loyalty at what ever the cost.Unfortunatly there was no other cars available like the one I had.He then gave me the option of an upgrade to a Sonata Sedan at no or little extra cost. Within a hour we negotiated a deal on a new car that made me quite pleased.Though the experience was stressfull I do understand that these things do happen and Autofair showed how much my business ment to them with there swift acion. More