AutoFair Hyundai

My visit to Autofair Hyundai was easily the worst shopping experience of my life. This dealership is ALL about high pressure and poor value. They roll out every classic tactic one might fear from a shopping experience of my life. This dealership is ALL about high pressure and poor value. They roll out every classic tactic one might fear from a dishonest, greedy dealership (but not, mind you, from every dealership in the area—I received great treatment elsewhere). Initially I deal with Adrian, who is very courteous and makes easy conversation while putting my information in his computer. Right away I tell him I have been to their competitor Grappone Hyundai who gave me a very good price for the car I am shopping for equipped with an automatic transmission and some nice options, but I want to see what Autofair can offer. Then the games really begin. I hand Adrian a copy of the quote from Grappone right off so he knows the ballpark he needs to play in. He says, “don’t even worry about it,” as if he would have no trouble beating their price, and then immediately tries to switch the conversation to financing (dirty tactic number one). I insisted that I was only interested in the cash price for a car. He leaves to talk to his manager and comes back with a price that is indeed about $200 lower than Grappone’s quote, but for a base model manual transmission car (the manual alone means it should sell for $1200 less than the auto). Adrian tries to move as quickly as possible back to securing financing before I notice this switch. I hand him my research instead, showing invoice and approximate dealer costs, and explain that I need Autofair to match the discount that Grappone gave me, which was $575 below invoice. Adrian now just sits in silence. I know this tactic too, and I am better at it so I stay silent for longer. He finally lets out a little “uhhh…” and goes back to his manager’s office. Sales Manager Jean Turgeon comes out with Adrian to take over our “negotiations” which are anything but that. Jean may be good at pulling the strings on his sales assistant puppets but is himself a real customer service disaster—exceedingly rude and condescending right off. It seems like he has come out just to get rid of me. I try to explain the offer I have from Grappone, but as soon as I utter their name he cuts me off with an arrogant and dismissive tone: “yeah I’ve heard of them.” I continue going over his costs and what I expect to pay, but he quickly interrupts again: “where’s my profit?” Wow! Like I care about his profit. I continue to be polite and reasonable, though, pointing out that Grappone has been a viable business for some 80 years and must know how to turn a profit too. If he can’t match their deal, no hard feelings—I’ll buy from Grappone instead. That’s business, right? Jean says about Autofair’s offer “but that’s MSRP—why would I sell a car for less than MSRP?” I actually laugh at him a little at this point. He persists… Blah, blah, “where’s my profit” a couple more times, blah, blah... Finally, in his greatest moment of condescension yet, he offers to take $100 off “if that makes you feel better”. What a guy! I tell him to just put his best offer in writing and I’ll shop it around. He refuses to put anything in writing! “Why would I do that—you have my word,” he says. I say “that’s not good enough” and I walk out and go straight back to Grappone and buy my car at a great price with zero pressure and sales and finance people who are truly grateful for my business. Don’t bother with Autofair Hyundai! They depend on taking advantage of uninformed or hurried people instead of earning their profits. They are rude, dishonest and coercive. They practice finance-first and bait-and-switch tactics designed to fool customers into paying more. They will hardly budge from MSRP and their dealer fees are the highest around. If you go there looking for a reasonable deal they will make you feel unwelcome until you either cave in or leave. Try Grappone instead! More

Go in there and ask for Doug. The guy is great. I bought a great car from him at an even better price. He's a straight shooter, no bs kind of salesman who doesn't try to push you into buying a car. bought a great car from him at an even better price. He's a straight shooter, no bs kind of salesman who doesn't try to push you into buying a car. He does a great job figuring out your needs and helping you select the right car. After making a purchase with him he makes sure that you are satisfied with your new car. I had a few very minor issues with mine and he made sure that they were cleared up the next day- he even refused to let certain guys do touch up work on the car because he only wanted the best people in the shop to work on the cars he sold. Great salesman, great guy. Go to Doug! More

Ayman Hashim was extremely professional. His knowledge about the Hyundai product was very impressive. He helped us choose a car that met our needs. We would buy another car from him every time. We would about the Hyundai product was very impressive. He helped us choose a car that met our needs. We would buy another car from him every time. We would recommend him to all our family and friends. I would not go to another dealership but AutoFair Hyundai. This was the best car buying experience we have ever had. More

Doug Johnson really came through for us again. Really made the buying process pain free. He is truely the go to guy when you need a car. He tells you like it is and wont mess around. Just a stand up gu made the buying process pain free. He is truely the go to guy when you need a car. He tells you like it is and wont mess around. Just a stand up guy! This is the 2nd car I purchased from him and the experiance just keeps getting better. Also since Drew Hill became GM of Autofair, he along with Doug have change the reputation of the company for the better. You can't go wrong when working with these guys. Drew's customer service Rocks to say the least. I have never been so happy with a dealer before. Thank you and keep up the good work guys. Always a pleasure working with you. More

My fiance and I worked with Doug Johnson who went above and beyond to help us get into the car we wanted at a price that was affordable for us. We had negative equity in the vehicle we traded in and he wa and beyond to help us get into the car we wanted at a price that was affordable for us. We had negative equity in the vehicle we traded in and he was able to get us into a 2011 sonata for roughly the same price we were paying for our 2008 tiburon. More

I walked into this dealership unsure if I would qualify for a used car, and I left it 2 hours later with a leased 2011 Elantra Limited, more than I hoped for! They were professional, courteous, friendly, for a used car, and I left it 2 hours later with a leased 2011 Elantra Limited, more than I hoped for! They were professional, courteous, friendly, and down-to-earth from the moment I stepped out of my old car, to when I left with my new car. Everyone was fantastic. Ayman Hashim handled all of my questions with ease, and guided me to the right vehicle and leasing program. Brandi Duprey walked me through the paperwork with experience, and everyone seemed like they enjoyed their work and were happy I was there (getting a new car probably helped). I would recommend this dealership to anyone in the market for a new Hyundai! More

Super Doug strikes again. I had such a great experience 5 months ago I decided to go back and buy another car from Doug. I went in to buy a used car mainly for commuting purposes. Most dealers you go to woul months ago I decided to go back and buy another car from Doug. I went in to buy a used car mainly for commuting purposes. Most dealers you go to would sell you a used car that they would put more money in there own pockets but not here and certainly not doug. He understood my needs and without me knowing took it upon himself to show me options. What those options were was buying a used car that was in great condition and would have suited my needs or get me into a brand new sonata on a lease and save me 75 dollars a month in payments which I thought would be out of the question since they always want 3k down.(which I didn't need to do) It's not rocket science here brand new car not used and 75 less a month. I can't thank him enough for the professionalism that Doug has and his unyielding desire to truly help people to fulfill there needs and go out of his way to make it happen. My only regret is that I have 2 new cars bought thru doug in the last 5 months and don't need to buy another one for a few years. But for anyone looking for a honest salesman that truly enjoys helping others go see Doug. More