AutoFair Hyundai

I had come to see Doug earlier this year to talk to him about purchasing a new car. I didn't have enough money to make any real financial decisions at that time, so he said to me, "Come back at the end of about purchasing a new car. I didn't have enough money to make any real financial decisions at that time, so he said to me, "Come back at the end of summer and I will make it happen for you!". He absolutely meant what he said. Two weeks ago I leased a 2012 vehicle all with the help and constant friendliness and love from Doug. He made this experience extremely stress free, even when I would overthink every detail. He honestly made this one of the easiest financial experiences I have ever had to deal with. I wouldn't go to any other dealer because Doug is truly a part of my family and I can honestly say that he is the salesman with a heart. A BIG heart! You can tell that he loves his customers, and you can tell that they love him. It's nice to know that you can just stop by with a coffee and sit down with him and chat about what is going on with your life, all because you feel that he truly cares. He is the best car salesman to work with in the industry! Wherever he may go after his days at this company, I will absolutely follow him. Gotta love Big D! He's the best! More

Doug is a great person to deal with and has remained a friend. He sometimes calls us just to say "Hello, how you doing". I like the page he does monthly and sends to his customers. I hav bought about a do friend. He sometimes calls us just to say "Hello, how you doing". I like the page he does monthly and sends to his customers. I hav bought about a dozen new vehicles over the years, after which I was just a salesperson's "commission". Not so with Doug. He is truly a "Salesman with a heart". Miguel came from the Ford dealer and I remember he was always very pleasant to work with. I am glad he came over to Hyundai. He is very caring to customers needs. More

My visit to Autofair Hyundai was easily the worst shopping experience of my life. This dealership is ALL about high pressure and poor value. They roll out every classic tactic one might fear from a shopping experience of my life. This dealership is ALL about high pressure and poor value. They roll out every classic tactic one might fear from a dishonest, greedy dealership (but not, mind you, from every dealership in the area—I received great treatment elsewhere). Initially I deal with Adrian, who is very courteous and makes easy conversation while putting my information in his computer. Right away I tell him I have been to their competitor Grappone Hyundai who gave me a very good price for the car I am shopping for equipped with an automatic transmission and some nice options, but I want to see what Autofair can offer. Then the games really begin. I hand Adrian a copy of the quote from Grappone right off so he knows the ballpark he needs to play in. He says, “don’t even worry about it,” as if he would have no trouble beating their price, and then immediately tries to switch the conversation to financing (dirty tactic number one). I insisted that I was only interested in the cash price for a car. He leaves to talk to his manager and comes back with a price that is indeed about $200 lower than Grappone’s quote, but for a base model manual transmission car (the manual alone means it should sell for $1200 less than the auto). Adrian tries to move as quickly as possible back to securing financing before I notice this switch. I hand him my research instead, showing invoice and approximate dealer costs, and explain that I need Autofair to match the discount that Grappone gave me, which was $575 below invoice. Adrian now just sits in silence. I know this tactic too, and I am better at it so I stay silent for longer. He finally lets out a little “uhhh…” and goes back to his manager’s office. Sales Manager Jean Turgeon comes out with Adrian to take over our “negotiations” which are anything but that. Jean may be good at pulling the strings on his sales assistant puppets but is himself a real customer service disaster—exceedingly rude and condescending right off. It seems like he has come out just to get rid of me. I try to explain the offer I have from Grappone, but as soon as I utter their name he cuts me off with an arrogant and dismissive tone: “yeah I’ve heard of them.” I continue going over his costs and what I expect to pay, but he quickly interrupts again: “where’s my profit?” Wow! Like I care about his profit. I continue to be polite and reasonable, though, pointing out that Grappone has been a viable business for some 80 years and must know how to turn a profit too. If he can’t match their deal, no hard feelings—I’ll buy from Grappone instead. That’s business, right? Jean says about Autofair’s offer “but that’s MSRP—why would I sell a car for less than MSRP?” I actually laugh at him a little at this point. He persists… Blah, blah, “where’s my profit” a couple more times, blah, blah... Finally, in his greatest moment of condescension yet, he offers to take $100 off “if that makes you feel better”. What a guy! I tell him to just put his best offer in writing and I’ll shop it around. He refuses to put anything in writing! “Why would I do that—you have my word,” he says. I say “that’s not good enough” and I walk out and go straight back to Grappone and buy my car at a great price with zero pressure and sales and finance people who are truly grateful for my business. Don’t bother with Autofair Hyundai! They depend on taking advantage of uninformed or hurried people instead of earning their profits. They are rude, dishonest and coercive. They practice finance-first and bait-and-switch tactics designed to fool customers into paying more. They will hardly budge from MSRP and their dealer fees are the highest around. If you go there looking for a reasonable deal they will make you feel unwelcome until you either cave in or leave. Try Grappone instead! More

Go in there and ask for Doug. The guy is great. I bought a great car from him at an even better price. He's a straight shooter, no bs kind of salesman who doesn't try to push you into buying a car. bought a great car from him at an even better price. He's a straight shooter, no bs kind of salesman who doesn't try to push you into buying a car. He does a great job figuring out your needs and helping you select the right car. After making a purchase with him he makes sure that you are satisfied with your new car. I had a few very minor issues with mine and he made sure that they were cleared up the next day- he even refused to let certain guys do touch up work on the car because he only wanted the best people in the shop to work on the cars he sold. Great salesman, great guy. Go to Doug! More

Ayman Hashim was extremely professional. His knowledge about the Hyundai product was very impressive. He helped us choose a car that met our needs. We would buy another car from him every time. We would about the Hyundai product was very impressive. He helped us choose a car that met our needs. We would buy another car from him every time. We would recommend him to all our family and friends. I would not go to another dealership but AutoFair Hyundai. This was the best car buying experience we have ever had. More

Doug Johnson really came through for us again. Really made the buying process pain free. He is truely the go to guy when you need a car. He tells you like it is and wont mess around. Just a stand up gu made the buying process pain free. He is truely the go to guy when you need a car. He tells you like it is and wont mess around. Just a stand up guy! This is the 2nd car I purchased from him and the experiance just keeps getting better. Also since Drew Hill became GM of Autofair, he along with Doug have change the reputation of the company for the better. You can't go wrong when working with these guys. Drew's customer service Rocks to say the least. I have never been so happy with a dealer before. Thank you and keep up the good work guys. Always a pleasure working with you. More