AutoFair Hyundai

New purchase and great experience. We purchased a new Hyundai Santa Fe from this dealership this past week. Everyone there was very professional, friendly, etc. Our sales person was V We purchased a new Hyundai Santa Fe from this dealership this past week. Everyone there was very professional, friendly, etc. Our sales person was Vinnie Roe, very friendly and trustworthy guy who did a great job with us and was very knowledgeable with all of the questions we asked. He even allowed us to test drive the vehicle across town to lunch on our own AND take it to the Mazda lot to compare against a new Mazda model we were considering. Many of our past purchases have been the typical "car salesman" experience with haggling and BS, these guys were not like that at all. I would highly recommend them for a vehicle purchase. More

Hyundai I had a great experience with a friendly and caring staff. It's nice to go into a car dealership and not feel pressured into buying something you don I had a great experience with a friendly and caring staff. It's nice to go into a car dealership and not feel pressured into buying something you don't want. More

Love the Car, The Entire sales experience was very painful The entire experience with the Staff at this dealership was very painful. Numerous trips due to Dealer errors and mis communication. At one point i , The entire experience with the Staff at this dealership was very painful. Numerous trips due to Dealer errors and mis communication. At one point i , the custoimer, was blamed for having to make an additional trip. With that said, I feel i got a Good car for a fair price. Now if I did not have to deal with anyone at this dealership this would have been a better experience for me. John Desrochers is the only employee that was actually of some assistance but only after everything else was going bad. More

Doug Johnson is #1 in my book! Doug Johnson went above and beyond in helping three members of our family get into Hyundai vehicles. He worked hard for us to get us the pricing we n Doug Johnson went above and beyond in helping three members of our family get into Hyundai vehicles. He worked hard for us to get us the pricing we needed, staying as late as necessary to make it happen. He continues to follow up with us to make sure we are happy with our purchases and is always upbeat and professional. Doug is a salesman you can trust and I wouldn't hesitate to send any of my friends or family to him!!! More

Doug Johnson The Speed Demon Doug is by far the BEST car salesman I have ever worked with. I came in late one night with the intention of making it home to catch something on TV a Doug is by far the BEST car salesman I have ever worked with. I came in late one night with the intention of making it home to catch something on TV and Doug went out of his way working extra hard in order to get me out as quickly as possible. I would highly recommend Doug and AutoFair as they are the best experience I have ever had when it comes to buying a car! More

Doug is the best car salesman I've ever dealt with! He truly cares about the customer and what they are looking for. He gives you the best deal possible and keeps in touch to see how everything is goi He truly cares about the customer and what they are looking for. He gives you the best deal possible and keeps in touch to see how everything is going. He helps schedule my oil changes and any other appointments needed with my car. Because of Doug my brother and my mom have bought cars from him. I highly recommend Doug, he is awesome and makes the car buying experience something to look forward to! More

so I went in to buy a car test drove it loved it ran numbers , came up with a deal couldn't get financing told to wait till Monday so matt could talk to someone in person at bank then was told needed co numbers , came up with a deal couldn't get financing told to wait till Monday so matt could talk to someone in person at bank then was told needed co-signer so I got my wife to do credit app got approved agreed on price trade in and 75 day deferral and autofair would make my first payment so all and all was awesome.....was even told there was no profit in deal for them..haha.matt new my wife was sick so I couldn't make it Monday night contacted him Tuesday afternoon he said he couldn't be there tonight so for me to go in and deal with finance director congratulates me mind you all this is by text....then I get a text saying we would have to get together Monday car was sold....I know they don't hold cars but come on in middle of deal gimme a break. through all this I have my mother who recently purchased a car from them because of me at my house to babysit to get told sorry for wasting your time...oh yeah I had recently bought a car 1 yr and 8 mnths ago....so now I hear nothing back from matt who I can understand isn't at work prolly a day off so wont hold that against him not that it matters. but finance manager answers my call says he will call me back ....guess what no call back... go figure..i don't care what other reviews say maybe because there was no profit in deal with me but come on....that's customer service...maybe they just don't like me......I really hope everyone reads this review , I will also be contacting Hyundai and anyonelse along the way...I saved all texts to in case anyone wants to see them. More

Knowing ok it os auto fair and they have a bad reputation they were next to terrible the guy matt was rude pushy and very obnoxious everything my fiance brought to his attention about wheather price or somet they were next to terrible the guy matt was rude pushy and very obnoxious everything my fiance brought to his attention about wheather price or something about the car he got snippy and gave some smart remark then they will call you at lwast once a day and annoy you WILL NEVERRR GO BACK TO A AUTO FAIR DEALER ESP THIS ONE!! More

Dealer was slow to respond to prob with car. Once jean turgeon got involved prob was resolved. He went above what I expexted them to do. turgeon got involved prob was resolved. He went above what I expexted them to do. More

While car shopping for a slightly used SUV over the weekend, we stopped by Autofair Hyundai because we were in the area and liked the looks of the 2013 Santa Fe. We were thinking maybe we could get our weekend, we stopped by Autofair Hyundai because we were in the area and liked the looks of the 2013 Santa Fe. We were thinking maybe we could get our hands on a leftover 2013 since the 2014 was coming out. We parked and walked around looking at SUV’s and saw rather quickly that there was nothing we cared for on the lot. Of course we were approached by a sales person (Lisa) before we could leave and she asked and took notes on what we were looking for. Knowing that Autofair is a huge company, I told her what we were looking for in hopes she could find something that maybe we didn’t see. I gave her our budget, our maximum miles and told her we wanted leather and sunroof and neither of those were negotiable. I told her we wanted out of our sedan because we have a child and two dogs and because we want to expand our family, we need two large vehicles instead of just one we currently have. As we waited with our restless toddler, she told us she has some vehicles to show us. Great! We waited as she pulled up the first vehicle. A 2012 Santa Fe with no leather and no sunroof. My husband shook his head no and she tried to protest. He was firm so she suggested another vehicle on the lot….a Infiniti SUV that had 113,000 miles on it (that’s about 80,000 miles MORE than we wanted!). My husband told her again, no. Next she suggested a Mercedes SUV that is about the size of a VW Beetle. No no no, the sedan we were trading was larger! I have to mention that there was a GMC Yukon and a Kia Sorrento that we were interested in. My husband asked for the price on the vehicle a few times and she didn’t have it, didn’t offer to get it and didn’t offer to show us those vehicles. I knew the Yukon was most likely over our budget, but we asked to see the Sorrento and she said they couldn’t find they keys. At this point we walked outside to look at the Sorrento and bam! – the keys magically were found. My husband told me to take it for a test drive because it was fully loaded and had all the options we wanted. He stayed behind with our son because I didn’t want to switch our car seat over. There was no sticker in the window so I was unsure of the mileage, but was pleased to see it only had 10k miles on it. I drove it and absolutely LOVED it! I didn’t know the price and strangely enough, neither did our sales person, but I told her I wanted to talk price on the car as soon as we got back. During my test drive she casually mentioned the SUV I was driving was NOT 4 wheel drive. But she said 4 wheel drive doesn’t matter because it has traction control and great weight distribution. WHAT?!?!!? I was in an SUV that I loved, but we live in New England and it snows here. I couldn’t even believe there was an SUV on their lot that wasn’t 4 wheel drive. When we returned to the dealership and I told my husband, he told me no way. The whole point was to acquire more room and 4 wheel drive to keep our family safe on the roads. Lisa continued to try to sell us on traction control. I told her our sedan has traction control and she very confusedly asked “It’s not good in the snow?” NOOOO! It’s awful in the snow. Traction control doesn’t mean squat, sorry. As she continued to try to sell the Sorrento with no 4 wheel drive on us, my toddler was whining and crying. I told her I’d leave her my info and I’d be happy to talk to her further if she wanted to research for me and found something we’d like, but we had to go because it wasn’t fair to our son right now to keep going at it. She didn’t want us to leave and I told her my son had been having a meltdown while I was on the test drive (which my husband told me). She said, “Well I’m sure it was because you left and he wanted you.” Um, no. That wasn’t it. He loves being with his dad and the implication that he doesn’t was a rather bold and insulting assumption. He was freaking out because he is 19 months old and was sick of car shopping. As a last ditch effort, she summoned the used car sales manager. I told him exactly what I wanted. He threw out a couple options and I told him no. He was very nice and said they just didn’t have what we were looking for. He knew we wanted to leave and knew we were being held hostage. Bottom line: All Autofair Hyundai did was xxxx me off and confirm to me that I will never step foot on their property again. Do NOT show potential customers cars that don’t come anywhere near to meeting their needs. Especially when they had to come shopping with their young toddler! You wasted our time, you wasted your time. Now stop calling me because we bought a 2012 loaded Honda Pilot with 10k miles down at your Autofair Honda dealership (yes, I realize the ownership is the same). They didn’t once try to force me into a car outside of my specifications. They weren’t perfect, but certainly didn’t try to convince me I wanted cloth seats and 113,000 miles. More