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Austin Ford Chrysler - Service Center

Austin, MN

4.6
132 Reviews
Call Service Center (507) 437-3291

132 Reviews of Austin Ford Chrysler - Service Center

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February 13, 2025

Doug had my tire looked at and fixed right away. I always get great attention and service at Austin Ford. More

by zelda_zonk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Doug met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

February 13, 2025

I am always treated with the utmost respect at Austin Ford from the minute I walk in the door. They listen to what I am telling them, they explain what they do or do not find in regard to a problem and More

by shadowone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris DeLuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Len has been fixing our Jeeps for 35 years and I have always appreciated his kindness and patience. He knows what he is doing and that makes me feel safe in my vehicle.
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Feb 13, 2025 -

Austin Ford Chrysler responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Austin Ford Chrysler to be a positive one. Please don't hesitate to reach out if you need anything else.

January 31, 2025

Friendly and responsive, I will be using them again and feel confident in their abilities More

by JMJOHNSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2025 -

Austin Ford Chrysler responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 31, 2025

They are always professional and friendly. They are also flexible and patient and go out of their way to help. More

by jws863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie
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Feb 02, 2025 -

Austin Ford Chrysler responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Austin Ford Chrysler to be a positive one. Please don't hesitate to reach out if you need anything else.

January 24, 2025

They had my car for an entire month with no loaner for me. It took a whole week for them to just get an estimate to my warranty company More

by sarahgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Almaraz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Austin Ford Chrysler responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Sarah. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 22, 2025

I believe the person in the customer waiting area was April she was very helpful not only with me but helpful and patient with other customers. More

by psgmadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Wagaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Austin Ford Chrysler responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that April and our team met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

January 21, 2025

Easy to get for an appointment and completed the work as expected I will be back when I need service again. More

by johnu122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Austin Ford Chrysler responded

John, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

January 20, 2025

Austin Ford ordered wrong part even though they were given the VIN for the vehicle. We had to make a second trip to get this resolved once the correct part showed up there. More

by JENNY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristin Petersen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Austin Ford Chrysler responded

Jenny, We're sorry you didn't have a completely satisfying visit. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 13, 2025

Clean waiting room even with all of the construction going on around us. Thank you More

by davedrommer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Austin Ford Chrysler responded

Dave, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

January 06, 2025

A very smooth transaction, I would highly recommend using Austin Ford Chrysler for your vehicle service needs! More

by Haze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Austin Ford Chrysler responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

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