Audi West Palm Beach

Although I had to spend a ton of money, Allan was very helpful in helping me understand everything that had to be done with my Q7. helpful in helping me understand everything that had to be done with my Q7. More

Allan was awesome at providing an understandable estimate at a reasonable price. He helped me with repairs as well as provided an awesome loaner for me! at a reasonable price. He helped me with repairs as well as provided an awesome loaner for me! More

service first service on New on my Q5 Pleasant and friendly All good Service rep Jason Delgado gave me a time of completion and delivered on time first service on New on my Q5 Pleasant and friendly All good Service rep Jason Delgado gave me a time of completion and delivered on time More

Everyone was great! Thank you for a great experience starting with Jenna and Phillip followed by a quick and easy finance process with Richard. Everyone was very knowledg Thank you for a great experience starting with Jenna and Phillip followed by a quick and easy finance process with Richard. Everyone was very knowledgeable and friendly. More

Friendly, helpful, knowledgeable staff at Audi WPB. Great customer waiting area complete with beverages and snacks. Clean, refreshing restrooms. I always enjoy my visitations there. Great customer waiting area complete with beverages and snacks. Clean, refreshing restrooms. I always enjoy my visitations there. More

Lewis Pichardo really care about the client, he took the time to explain everything. The service is excelente , Thank you Lewis see you next time time to explain everything. The service is excelente , Thank you Lewis see you next time More

They listened to me. They heard me. We made a deal. I drove my new Q3 home that day. It was the most pleasant auto negotiation I’ve ever had. 😎😎😎 drove my new Q3 home that day. It was the most pleasant auto negotiation I’ve ever had. 😎😎😎 More

We are always very happy with the service at our dealership. From making the appointment to driving away with a washed clean car, it is a pleasure. dealership. From making the appointment to driving away with a washed clean car, it is a pleasure. More

excellent diagnostic work Overall, the WPB Audi provides really top notch service. I've been in 2 or 3 times a year for several years and they always do a good job. Overall, the WPB Audi provides really top notch service. I've been in 2 or 3 times a year for several years and they always do a good job. More

Worst experience ever for a first time Audi Customer Very unpleasant experience, in fact if I would have a choice for 0 stars that would be my rate. A customer service representative emailed me six times Very unpleasant experience, in fact if I would have a choice for 0 stars that would be my rate. A customer service representative emailed me six times to make sure I was going and when I arrived she was not there (we spoke over the phone so no need of that amount of emails if i previously confirmed I was going). Later they were looking for my car, which i did not like it (2019 Q5) and I asked for another model (Q7) but the colors I was looking for were not available. They came with an offer for the for Prestige package 2018 Q7 with only 6000 miles. I liked the car but the price which was over my budget and after negotiation after negotiation I accepted the final offer. After waiting for more than 20 minutes I asked the financial person what was going on and they told me they were waiting for credit approval. My credit was locked and I told the guy who was taking care of me since I arrived that they should let me know when they were about to run my credit so I can unlocked it. Guess what happened??? Well, they were trying to run my credit without letting me know and when I unlocked the access to my credit I have three inquiries in my credit report (why they did not notify me what they were doing). To add more problems to the calvary, when I was about to sign the papers the monthly payments were 138 dollars more than the agreement for 72 months and the APR was higher too. My credit score is around 800 using 7 different formulas; however the financial person was trying to run my credit without letting mr know (I believe his name is Richard); He was not even able to offer a business car or a simple greeting when I entered to his office, neither he provided me with a paper with the actual score. Obviously with this level of service for a first time Audi customer I did not have another choice other than leaving the dealer....What level of professionalism is this??? Who is going to pay for the four hours I spent in the dealer?? What about the two hours and 81 miles and I had to drive from Miami to West Palm Beach and viceversa??. I do not really have words to describe this distasteful experience. More