Richard Leonik

I am extremely disappointed with my experience with Audi of West Palm Beach and strongly encourage anyone considering purchasing or leasing a vehicle from this dealership to carefully review every single do of West Palm Beach and strongly encourage anyone considering purchasing or leasing a vehicle from this dealership to carefully review every single document before signing. Approximately three years ago, I leased an Audi Q7 from this dealership. The individuals involved in my transaction were salesperson Osner Jean Louis, sales manager Rafael Sa Time, and business manager Richard Leonik. From the very beginning, I was clear that the only additional protection/product I was interested in was end-of-lease protection, for which I understood I was paying approximately $1,000. I have leased more than six vehicles over the past 15 years, so I am very familiar with the leasing process. End-of-lease protection is important to me specifically because of the potential charges for minor wear and damage when returning a leased vehicle. I recently discovered that I was actually charged approximately $1,200 for a product that, based on what I have now been told and what I understand from reviewing the transaction, was not the end-of-lease protection I specifically requested. When I reviewed the paperwork, part of my confusion came from the way the products were labeled, specifically “J&M Appearance Protection” and “ETCH.” It was my assumption that these items were the end-of-lease protection I had requested, as I understand that dealerships may use different names for similar types of coverage or add-on products. However, I now believe this assumption may have been incorrect, which is part of the issue I am raising. When I contacted the dealership about this issue, I was essentially directed back to the paperwork I signed three years ago—a contract package consisting of approximately 62 pages of documents and signatures. In my opinion, pointing to a massive stack of paperwork years later does not address my concern about what was represented to me during the sales and financing process. Additionally, after carefully reviewing those documents, I noticed that even within the 62 pages, the coverage is not clearly explained in a way that specifies exactly what these warranties or protection products actually cover. This lack of clear description only adds to my concern and makes the entire transaction feel even more unclear and, frankly, questionable. I relied on the dealership’s representatives to accurately explain what I was purchasing. I believed I was paying for the specific protection I requested, and discovering three years later that this apparently was not the case has left me feeling misled and taken advantage of. This is not about the difference of a few hundred dollars. It is about trust, transparency, and the expectation that a dealership will accurately represent the products it sells to its customers. I have been advised to submit a formal consumer complaint regarding this transaction, including through the Consumer Financial Protection Bureau, and I intend to pursue the appropriate dispute and complaint channels and provide the relevant documentation for review. Based on my personal experience, I would strongly recommend that customers dealing with this dealership do not rely solely on verbal explanations. Ask for the exact name and terms of every product being added to your contract, verify that it provides the coverage you requested, and carefully review the paperwork before signing. After this experience, I will never purchase or lease another vehicle from Audi of West Palm Beach again. In all my years of leasing vehicles, I have never experienced a situation like this, and I am extremely disappointed with how this transaction was handled. More

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Ryan was absolutely great! !! He is extremely helpful. Robert was also extremely helpful. Great team. !! He is extremely helpful. Robert was also extremely helpful. Great team. More

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We had a great experience with Audi WPB. Keelan helped us find the perfect car for us and we absolutely love it! He was honest and very transparent with us which we really appreciated. Keelan helped us find the perfect car for us and we absolutely love it! He was honest and very transparent with us which we really appreciated. More

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Very clean and accommodating. The staff are all pleasant esp..Kellan and Richard from finance. In a covinient location. The staff are all pleasant esp..Kellan and Richard from finance. In a covinient location. More

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Pleasant. Very Professiona, timely and detailed We had an excellent experience with our sales person Chad Childs and would recommend the dealership. Very Professiona, timely and detailed We had an excellent experience with our sales person Chad Childs and would recommend the dealership. More

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We have now purchased 6 cars from Audi West Palm Beach. Iyad did a great job finding us the right car (an RS5 Sportback). Iyad did a great job finding us the right car (an RS5 Sportback). More

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Keelan is absolutely wonderful! He was knowledgeable, helpful, and answered all my questions, even post-sale. Very happy with my experience here. He was knowledgeable, helpful, and answered all my questions, even post-sale. Very happy with my experience here. More

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Service from charles Smith was courteous and friendly. I believe the deak we reached was fair I believe the deak we reached was fair More

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Great experience. My sales consultant Chad Childs was very responsive and a pleasure to work with on my A7. Would highly recommend this dealer. My sales consultant Chad Childs was very responsive and a pleasure to work with on my A7. Would highly recommend this dealer. More

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When you are first met, the staff is very friendly and explains where he introduces you to Stefan…He is so nice, so polite, and very efficient…Now The sales person Ryan Disney, He is an absolute deligh explains where he introduces you to Stefan…He is so nice, so polite, and very efficient…Now The sales person Ryan Disney, He is an absolute delight to work with and your manager Aly Saleh…I will never go to another Audi Dealer again…I was totally there for Service, and guess what??Came home with a brand new Audi, that I love. You really do have many great employees there, and I wish I knew their names, so I can only tell you my experience was great.. More

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