Audi West Palm Beach

Let me start by saying I love my Audi Q5. However the cost of service at this dealership is outrageously high. I was charged $629 for labor for a 20000 mile service which could not have taken more than cost of service at this dealership is outrageously high. I was charged $629 for labor for a 20000 mile service which could not have taken more than 4 hours to complete. My car was picked up at 9:30 and I was called at 2:30 to inform me that the service was complete. In addition they sold me a wheel alignment service for which I was charged $390, which also is much higher than the going rate. Before this service experience I was prepared to get another Audi Q5 when my lease was up, but now I’m having second thoughts. After my car was returned and I saw the detailed breakdown of the charges as well as a charge for gas I called my service advisor and left a message expecting a call back, but it’s now 2 days later and he hasn’t returned my call. More

Dealer Preparation and Detailing - Subpar For starters upon inspection of the car, there were black scuffs on numerous areas of the chassis for which the salesman removed with some cleaning fl For starters upon inspection of the car, there were black scuffs on numerous areas of the chassis for which the salesman removed with some cleaning fluid. The Interior of the car had a black mark on the driver's side pillar, still visible even after cleaning attempt. Dashboard has some sort of glue on the glossy area, I had to remove. Aluminum frame around the plastic has some defect (not horrible). A rubber band apparently is still dried onto the turn signal. Two weeks after accepting delivery, the car was low on washer fluid and I literally used it maybe 4-5 times, it took over 1 gallon. Is this not "dealer prep"? More

Could not fix my squealing steering wheel after more than a handful of visits. They claimed to have changed the entire steering system but NO success. This is surely a manufacturing DEFAULT. a handful of visits. They claimed to have changed the entire steering system but NO success. This is surely a manufacturing DEFAULT. More

New car The service was perfect and made me realize the fantastic customer experience and services Audi offers....no comparison with Mercedes. It was a perfec The service was perfect and made me realize the fantastic customer experience and services Audi offers....no comparison with Mercedes. It was a perfect shopping experience. Thank you More

Audi West Palm Beach always takes great care of me regardless of the situation. Dustin is great, Jen Rodriguez helped as well. Service staff always available regardless of the situation. Dustin is great, Jen Rodriguez helped as well. Service staff always available More

Great service at Audi WPB continues. Been a customer for years. Highly recommended to friends and family. My daughter is also a customer. Like the pick-up and delivery offered now. years. Highly recommended to friends and family. My daughter is also a customer. Like the pick-up and delivery offered now. More

Always extremely pleased with Adam‘s help and service. Adam gives me 150% perfect service at all times. Audi’s service department is always clean pleasant nice friendly and helpful. Adam gives me 150% perfect service at all times. Audi’s service department is always clean pleasant nice friendly and helpful. More

lease a new car lee aksoy is the best!!! he gives great service and is always very responsive. norbert tobon was also very nice and very professional. that pretty m lee aksoy is the best!!! he gives great service and is always very responsive. norbert tobon was also very nice and very professional. that pretty much sums it up More

WORST SERVICE DEPARTMENT EVER! If i can give a minus on this review i would do -5 stars. What i experienced during my warranty process with this dealer is HORRIBLE. I was left car l If i can give a minus on this review i would do -5 stars. What i experienced during my warranty process with this dealer is HORRIBLE. I was left car less for 11 days and not a single loaner during the process. Another service advisor in front of me was criticizing my car while i was talking to the service advisor i had... My Audi had a issue where it was locked in SAFE mode. So i contacted Audi and i brought the car in for a warranty claim. During my 10 days of waiting my service advisor told me multiple stories along the way. First it was the power steering rack needed to be replaced UNDER WARRANTY. Second issue. The car needs a harness for the control module from the TCM to the control module. That gets replaced. Then i get the phone call. The service advisor states that the car was scanned and that my ENGINE has been modified. I asked how is that possible? I never did anything to modify my car. Iv'e only owned the car for 4 months! could have it been the previous owner? He states he needs to talk to a district manager and he will keep in contact., After a few more days, I get a call back. The advisor states that the work they did, Audi is going to cover it BUT the car is not FIXED and that the car needs transmission work. Then he said my car is TD1 and all my warranty is voided . told me the repairs will be about $7500 including labor... This was handled is such a unprofessional matter. I am shocked, clearly shocked what i have just went through. I work hard for my living and i wanted to be a proud owner of my Audi. Now i have no way of what to do next. They basically handed my keys with a big smile and told me good bye... I will let everyone know what happened and i hope this dealership learns a lesson. More

Management and Sales were exceptional I had a very good experience with Phillip Roe who was professional and accommodating. Amin Rahi the sales agent was very thorough with the particul I had a very good experience with Phillip Roe who was professional and accommodating. Amin Rahi the sales agent was very thorough with the particular car RS3 that I was interested in without any pressures. I was quite happy with the outcome.. More