Audi West Covina
West Covina, CA
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258 Reviews of Audi West Covina
Great service! The staff help me find the right car. They were knowledgeable, transparent with pricing, and made me feel comfortable throughout the process. The deal The staff help me find the right car. They were knowledgeable, transparent with pricing, and made me feel comfortable throughout the process. The dealership was clean and inviting, and I never felt rushed or pressured. I left feeling confident in my purchase. More
Daniel Alvarez helped me during my appointment. The first issue I had was over the phone - he messed up my appointment & rescheduled a new time without consulting me to where I had to call and resc The first issue I had was over the phone - he messed up my appointment & rescheduled a new time without consulting me to where I had to call and reschedule that appointment to what it was initially. Secondly, his demeanor seemed really nonchalant while working with me. Third, he texted me saying my car was ready & didn’t respond to my text when I asked for a ride back to the dealership & had to call him for a ride. Once there, I couldn’t find Daniel for 10 mins until he walked into the lounge and said that my car IS NOT ready and that I’d had to wait an additional 30 minutes after waiting 4 hours for an oil change. I’ve always had a good experience at this dealership, but yesterday was not pleasant. More
Everything was good except the dashboard was scratched when they replaced the cabin filter. I spoke with David. He is going to have that part replace. I am waiting for his call when the part gets in. He i when they replaced the cabin filter. I spoke with David. He is going to have that part replace. I am waiting for his call when the part gets in. He is an awesome guy! More
Great dealership but need to improve in communication with customers, sales rep needs better knowledge of all aspects of the process. Hard to explain in jut a few words. with customers, sales rep needs better knowledge of all aspects of the process. Hard to explain in jut a few words. More