Audi Stevens Creek

Love the service at Audi Stevens Creek! Went in a few time with an appointment and pulled the trigger on an Audi S4. Had an amazing experience with all the staff from the front desk all the Went in a few time with an appointment and pulled the trigger on an Audi S4. Had an amazing experience with all the staff from the front desk all the way up to the management . More

Love my Audi Bought and service my Audi here.....love my Q5. Cassandra helped me...simple and efficient. I see why she is number #1. This place is busy but it gave Bought and service my Audi here.....love my Q5. Cassandra helped me...simple and efficient. I see why she is number #1. This place is busy but it gave me confidence that they knew what they were doing. Everyone seemed super excited to be there. More

Visited 2 times, consistently bad. I visited the store 2 times and both times I got bad experience. I don't think they want to sell a car. Not sure why the owner hired those sales perso I visited the store 2 times and both times I got bad experience. I don't think they want to sell a car. Not sure why the owner hired those sales persons. More

Terrible Followup after purchase of new car Bought a brand new 2017 S3 from SC Audi - very poor followup on several items. Now I've been waiting for 6 weeks on the refund of a worthless tire pr Bought a brand new 2017 S3 from SC Audi - very poor followup on several items. Now I've been waiting for 6 weeks on the refund of a worthless tire protection package that I shouldn't have bought (they denied me coverage on a flat, saying that no construction areas are covered, and that the metal plate that punctured the tire shouldn't have been in the road!) Go figure, a nail shouldn't be there either, but thats why I bought the package! I could go on more, but I don't want to waste more time on this dealership. Avoid at all costs! More

I've not own=ed a Audi for awhile, but I just purchased an A7 (used 2013) and one of the reasons I purchased the vehicle from Audi Stevens Creek (ASC) was based on my great experiences, in I just purchased an A7 (used 2013) and one of the reasons I purchased the vehicle from Audi Stevens Creek (ASC) was based on my great experiences, in the past, with the service department. I expect that to continue when I bring the A7 into ASC for services and/or repairs. I was simply curious what others might have experienced so I came here and... was really surprised at the number of negative - sometimes super negative - reviews. I encourage anyone reading these reviews to first find out for yourself vs. rushing to this dealership based on the positive reviews, like mine, OR running the other direction based on the negative ones. More

Screwed up Q5 detailing twice Brought in my Q5 for a recall on airbags and a few other warrantee. While it was in the shop, I paid them $200.00 for a bumper to bumper detail. The Brought in my Q5 for a recall on airbags and a few other warrantee. While it was in the shop, I paid them $200.00 for a bumper to bumper detail. The first time picked it up I rejected it as the job was done horribly! They took it back a second time to redo it and screwed it up again! Seeing as they had to admit that they could not do a quality job, they offered to refund my money. I am trying to take them up on their offer and conveniently, the cashier went off to speak to 3 different people and no one can authorize this refund. Very, very disappointing that an Audi dealer with their own detail shop cannot do a quality job on their own vehicle. More

HORRIBLE SERVICE!!!!! DONT FILL OUT THE SURVEY IF ITS BAD My personal experience with this dealership First time looking into getting a car back in Jan 2016, the sales department won’t help you if you don’ My personal experience with this dealership First time looking into getting a car back in Jan 2016, the sales department won’t help you if you don’t dress like you have money. So I got my car at LA, delivered free from Mckenna Audi which was good since they are in LA. SERVICE DEPARTMENT (THE MAIN REVIEW) My oil change the first year was ok. nothing to say here So i had an increasing concern on the 2016 AUDI A6 2.0T i had leased. The gas pedal first had been making noise but it wasn’t making noise or they did not hear it when i got my oil change. I then forgot about it but noticed i can duplicate it. I then scheduled my service, only available was on the 1/31/17. I came about 25-30 minutes late or less, i was greeted by the people in front and took down info quickly. The problem now was when the man was going to the ADVISER VIN PENUGONDE, he was stopped a few feet with a hand gesture NO. I understand he was with a costumer but at-least let me know to wait for him. Now, the man that was helping me went to a few OTHER advisers to help me and a 1-2 of them SAID NO. They were not with any customers. I then had to wait a few minutes to get helped. I stood there just waiting... no one wanting to help me. After, a man named Igory (i might have misspelled his name) helped me out. HE WAS QUICK, and easy to talk to. He was able to call a Foreman or mechanic right away. which did not EVEN TAKE TOOO LONG. But the others did not care. So i waited for the foreman for a long time which is ok.. i guess he was busy but that guy VIN. NEVER EVER HELPED ME OUT. HE LOOKED AT ME SEVERAL TIMES. not even saying hello or anything. MY PAPER STILL SAYS HIS NAME as my adviser. The mechanic showed up after waiting a long time, I told him my concern and just Him we went to go drive the car. He heard the noise and he drove it. He was unsure what that noise was until we drove another car making the same noise. I wonder why they dont know the ABS system resets like that.. its really dumb for a prem car to make noises or clicks from the ABS system all the time. But for AUDI its normal. Some it doesn’t bother but me it does. It happens every time i drive the car. The 2nd issue was the brake pedal making noise. At the time of driving the car and another car, both did NOT MAKE any noise AT ALL. So they took the car in for a recalled part on the car. LATER ON that day, i got no call so i wonder what happened. I called the service department trying to speak to VIN, I had called him several times but he did NOT RESPOND OR CALL ME BACK. So after several calls upset, i spoke with a WOMEN and she said the car is ready. I had asked her why wasn’t I called? or even called for the update what they found or not found. SO, she made me wait and explained that the recalled part was done. So i got the car back and read the report and it says there nothing was done in regards to my COMPLAINTS. My main concern was the brake pedal since the gas pedal is normal they claim. After being very furious and talking to others about it, the SERVICE MANAGER DAREN FERGUSEN the SERVICE MANAGER called me to apologize and if he can help improve my experience. I told him he can’t but rescheduled for them to check the car out the following Monday 2/6/17 When i got there, i didn’t wait that long to speak with Daren which was great. he was doing good... In a faster time we got him and another Foreman to check the car out. So three of us test drove the car and confirming the gas pedal was from the ABS PURGE or ABS SYSTEM RESETTING. and i wasn’t worried too much about that but afterwards we confirmed the brake pedal noise. They did not say anything else in regards what that noise could have been. A few hours later Daren called me up saying that they test drove ONE similar car… (YES, ONE SIMILAR CAR) and confirmed it to be normal. He said on the phone, my car was louder than others. I asked him what others? I got three loaner cars from AUDI and all three did not have this problem, with the BRAKE PEDAL. HE then told me there just going to lubricate it so it was be less noise. I told them that did not fix the problem and what happens when that lube runs out or dries out…He then told me that there is NOTHING he can do NOR can the service department FIX. The brakes are expected to MAKE THAT NOISE. I got the car next day and continued with the noise, I called the retention center trying to get this thing repurchased. I called Daren up just to inform him my plans which he understands and apologizes that nothing can be done. So today 2/9/17 The brake pedal is making the click noises when pressing slightly and if you double press it does it again. I went ahead and tried to inform Daren and left him a message. After he called me back and I told him about it and it was just letting him know and if the noise got worst I have to go back. On the phone with him he started quoting me on my SURVEY, USING EXACT WORDS. Yelling at me for a SURVERY I wrote on the dealership. I asked him what happens if the noise gets to loud or worst he said we have to discuss it first (ARENT WE DISCUSSING IT NOW?!!) He basically told me not to come back since I voiced my opinion. I called the dealership in hopes to speak to a customer relations person in the building. I told several employees to NOT TRANSFER ME to the service department but ended up being transferred there (WOW) I WAS TRANSFERRED TO VIN, out of all people I was transferred to a man that did NOT HELP ME THE FIRS TIME. I had requested to speak to someone else but this man wouldn’t transfer me. He said he was the manager and he was the right person to talk to. THIS MAN HAS HORRIBLE PEOPLE SKILLS. He gave me sooo much attitude and sarcasm. I told him what he did and his response was (WOW… REALLY? WOW.. GOOOD NEWS!! Theres other dealerships. WE HAVE 12 OTHERS in the BAY AREA) NO xxxx I know that. I told him I was calling in regards to a complain I had with the MANAGER. He said WHICH MANAGER THERES ONLY two ME and Daren. I told him if was talking to you then WHO ELSE CAN IT BE? After telling him my complaint, he continues with his SARCASM AND ARROGANT responses. He then told me to WAIT and put me on HOLD. The phone was picked up by DAREN on speaker with VIN, I told DAREN how I did not like that fact he quoted my on my survey and started giving me crap about it. He also told me that xxxxxxxx about 12 other dealership. I told them they did the service so they are responsible. I told him I called him just FOR A UPDATE on THE CAR and getting yelled and punished for a survey I wrote that I thought was confidential made me very upset. He kept saying HE TOOK it PERSONAL, the survey wasn’t about him, it was the dealership. MY RESPECT TO DAREN HAS VANSIHED. THIS MAN DOES NOT CARE. THEY EVEN SAID THEY DID NOT WANT TO TALK TO ME. He then continued about the survey and why he was yelling at me for it. HE also said GO AHEAD talk to the Audi and tell them about it, THEY CAN SEE YOUR SURVEY! ALL IN ALL SERVICE SUCKS HERE!! HERES CAPS!! CAPPS CAPPS CAPPS. As VIN SAID CAPPS = INTERNET YELLING. CAPS CAPS CAPS More

Service center customer service doesn't care for customers The service department of the Audi Stevens creek location really need to wake up and understand that if they don't care for their customers they will The service department of the Audi Stevens creek location really need to wake up and understand that if they don't care for their customers they will eventually lose their trust and loyalty. And this is based on atleast 3 interactions with their service Dept CS (managed by Daren Ferguson) - the lady who picked up his line is least bothered about being supportive and helpful and said that go ahead and complain all you want about whatever you wish to. Really sorry state of affairs that will eventually lead to a lot of negativity and potentially loss of customers, given that the customer is paying hefty amounts for the car. More

Absolutely awful dealership and even worse salesperson Inquired about a car they had listed for sale and was met with a rude, extremely unprofessional response by their salesperson. Absolutely avoid this Inquired about a car they had listed for sale and was met with a rude, extremely unprofessional response by their salesperson. Absolutely avoid this dealership at any cost. More

Bait and switch Thought these were good guys but they did a bait and switch on financial institutions. The finance manager could not answer why his employee did this. Thought these were good guys but they did a bait and switch on financial institutions. The finance manager could not answer why his employee did this. All he could say was "Why does it matter it is the same rate." A typical response from someone who has done this too long. IT matters because it is called INTEGRITY. Do what you say; say what you do. The dealer showroom looks like an old IHOP but hey it doesn't matter because price is all that matters according to them. The maintenance people never have loaner cars and are so booked..so that is why for 11 years I have been going to Hector at Audi Burlingame for service. At the end of the day these guys are "scammers" and game players. I wouldn't go there. Do yourself a favor. Look at the suggested retail price of the vehicle without ANY dealer mark up and subtract 7% to get dealer invoice. Find someone who will sell it at that. Don't take an malarkey like : "Oh that's below my cost." Play hardball. Word to the wise: if you finance here make sure you get the finance person to put in writing who it is with. BTW don't ever buy any other things they offer you except the Audi Care. The tire protection is a crock because it doesn't cover the tire or rim if you are driving thru construction and bend it on a steel plate. Read the fine print. The 737 aircraft coating is a rip off because it costs so little and you are charged a ginormous mark up. If you want an extended warranty ( not recommended) buy from your insurance agent He/she will take care of you because you will be with them for years A deal at a dealer is once every .xxx...years and they are there to "fleece you". Live and learn. Stay strong.Also how truthful does Scott Keough the CEO think the dealer surveys are when the sales manager Enrique Villa sends you a coaching email ( I still have it) that says please give us all 10's or 11's because that is what we get paid on? What a game! More