Audi Stevens Creek

Audi service department is excellent. They are detailed oriented and kept me informed about the progress of my vehicle. They are detailed oriented and kept me informed about the progress of my vehicle. More

Upon arrival, a customer service rep approaches my car to get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose to stay in their clean, beautiful lobby. They provide hot / cold drinks and snacks while you wait. But they offered to Uber me home and then pick me up when the job is done. I'm kept in the loop of what's happening to my car and any last-minute discoveries that need to be handled so I can make a decision to confirm for them to proceed. The mechanic even sends a video of the things he's done and found on my car. At the end of my appointment, the service writer approaches me and gives me the breakdown of costs. I am then led to the cashier to pay and then given my key. I will find that my car is washed and cleaned waiting for me. More

Efficient effective communicates clearly quality work great attitudes clean and pleasant great waiting area with codfee and snacks great attitudes clean and pleasant great waiting area with codfee and snacks More

Phil Ramirez represented Audi’s world class reputation well. The work was on time and the vehicle is back to standard. well. The work was on time and the vehicle is back to standard. More

I brought my car in for routine service but. A few other problems were identified. Nick talked me through those that needed immediate attention and those that could wait. Service was performed A few other problems were identified. Nick talked me through those that needed immediate attention and those that could wait. Service was performed professionally and on time. More

Outstanding service and a very nice customer waiting area for those with nowhere else to go. for those with nowhere else to go. More

Our service advisor Igor was helpful, knowledgeable, and quick to respond to our questions. Vehicle was completed quickly, and the pick up and drop off process was seamless quick to respond to our questions. Vehicle was completed quickly, and the pick up and drop off process was seamless More

Excellent service and very professional staff. Always well cared for at this dealership. 5 stars! Always well cared for at this dealership. 5 stars! More