Audi Rochester Hills
Rochester Hills, MI
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114 Reviews of Audi Rochester Hills
Ron went out of his way to secure a vehicle from another dealership. He told me from the begging he wasn’t a pressure salesman and he was true to his word. dealership. He told me from the begging he wasn’t a pressure salesman and he was true to his word. More
Jennifer was a pleasure to do business with - very responsive and knowledgeable- I would highly recommend her if you are interested in a Certified Pre Owned Audi responsive and knowledgeable- I would highly recommend her if you are interested in a Certified Pre Owned Audi More
Great remote purchase experience Even though we are currently in Florida with a summer home in Northern Michigan, we found the Audi we were looking for online. Within a week we had p Even though we are currently in Florida with a summer home in Northern Michigan, we found the Audi we were looking for online. Within a week we had purchased and had the vehicle delivered to our Michigan home. All very quick and simple. More
Best Audi dealer in Michigan I have purchased/leased over 7 Audi models all from this dealership. They do indeed take care of their customers. They now have a new Service Manager I have purchased/leased over 7 Audi models all from this dealership. They do indeed take care of their customers. They now have a new Service Manager and now service has vastly improved. In addition their showroom is amazing! More
Susan McClain is Awesome! Great person to work with and I highly r suggest getting your cars from her. She is super professional and very organized. She is nice and not pushy w Great person to work with and I highly r suggest getting your cars from her. She is super professional and very organized. She is nice and not pushy whatsoever. See her anytime you need anything at an Audi dealer...and if you need another brand, call Susan and get Audi instead! Also, great selection of pre-owned! More
Agree Strongly with Houdini. Terrible Service. Regret leaving my car there for Recall Issue where car could catch on fire. Would rather take chance of car catching on fire than leave it with this place. leaving my car there for Recall Issue where car could catch on fire. Would rather take chance of car catching on fire than leave it with this place. More
Awful service with a scam Awful. In 3 years i have never had my vehicle ready on time once. Routinely audi will lie to your face on the status of your car and the only true way Awful. In 3 years i have never had my vehicle ready on time once. Routinely audi will lie to your face on the status of your car and the only true way to know is by busting into the service area past the staff and look for yourself. If you leave your car for service, they wont even begin the service until you arrive to pick it back up. They will then lie and say its almost done, minor last details. Every. Single. Appointment. I have left my car here for 2 days, to show up when THEY TOLD ME, to find my car not even started work. Ridiculous service that will push you to leave audi for any other brand. Worst service i have ever encountered from a dealership. And thats not to mention how they do not even fix all the issues. I brought my vehicle in last time to have 3 areas serviced, when i showed up, all they thought they were doing was an oil change, and i had to come back and leave my vehicle again, pay more, waste more of my own time just so the original issues can be dealt with. More
Customer service ends at the sale The customer service ends when they have your money. They will turn their back on you once the sale is done. My issue was communicated to the man The customer service ends when they have your money. They will turn their back on you once the sale is done. My issue was communicated to the manager and business manager with no response. In the end I was unable to use my car for three days. Take your business to a smaller dealership that appreciates your business. It appears they got too big to care. More
No help when you really need it If you are going in for routine maintenance they are fine, but if you have an real issue they are sub-par, it reminds me of going to a dealer back in If you are going in for routine maintenance they are fine, but if you have an real issue they are sub-par, it reminds me of going to a dealer back in the 80's , they just want to blow you off. I had a sensor go out after 2 years +/- of ownership and I had to take it back twice to get that resolved. (I live 43 miles from them btw) This year I had a major problem, Rodents chewed my wiring harness up , when I took it Audi of Rochester Hills (I purchased this car, new from them in 2014), they charged me $780 to diagnose the problem. If you do not know, this is animal damage so it is covered under your comprehensive insurance, like hitting a deer would be. Johnny Manoviec was my service adviser, he was of no use when contacted by my insurance adjuster, who was trying to get an estimate for the repair. He would not return calls, nor would he provide the needed info, so I called the Service Manager twice, no results, I called and tried to talk to the owner of the Dealership, they would not connect me to him. I asked for the General Manager, who never returned my call. I ended up going to Audi Farmington Hills, it was like night and day. I worked with Trent, who is extremely helpful. Even though I did not buy my car from Farmington, I was treated like I did. Their service department runs at a much higher standard than Audi of Rochester Hills. So a great big NO to Audi of Rochester Hills ! I will never do business with them again ! More
Just say NO! Buy a Cadillac if what you want Sales and Service! I recommend Steve Perkins in sales at Crestview and Brad and Donna in Service area are AWESOME! Buy a Cadillac if what you want Sales and Service! I recommend Steve Perkins in sales at Crestview and Brad and Donna in Service area are AWESOME! More