Audi Peabody

I brought my car for for AC repair and I had a bumper to bumper extended warrant that covers everything. This dealer decided to go overboard and exaggerated the hours and alignments that were not disclosed bumper extended warrant that covers everything. This dealer decided to go overboard and exaggerated the hours and alignments that were not disclosed thoroughly.Most of the service team members are harsh and not condescending. More

Had a fantastic experience. Michael and Ed are great to work with and I feel that I got an exceptional value with a high level of customer service. Highly recommend going to Peabody Audi if your in the ma work with and I feel that I got an exceptional value with a high level of customer service. Highly recommend going to Peabody Audi if your in the market for a new or used Audi. More

Top notch service. After shopping 2 other local dealerships, both wanting to speak to my husband more than me, even though we openly stated this was my car and what I wanted, we arrived at Peabody. dealerships, both wanting to speak to my husband more than me, even though we openly stated this was my car and what I wanted, we arrived at Peabody. Luis was amazing- I explained what I was looking for, he treated me with respect and understood this was my decision and not my husbands. I was able to find exactly what I wanted and purchased that day. Service since has been effortless and always comfortable and respectful. I would recommend Audi Peabody to anyone looking for not only a family friendly experience, but an extremely high level of service. More

I brought my car in for routine oil Change and scheduled service. This was my first experience with Audi Peabody but Having dealt with numerous dealerships I felt like I had a good baseline for expectation service. This was my first experience with Audi Peabody but Having dealt with numerous dealerships I felt like I had a good baseline for expectations. During the covid shut downs many dealerships were less than helpful and hard to schedule with however this was not the case here. Stefan was prompt, professional and responsive. They took excellent care of my car and worked around my needs and schedule. I made a few requests that were outside of the ordinary and required them to do a good deal of research and investigating to help. They did it all with a smile and true professionalism. The tech (Esteban) that worked on my R8plus made it a point to communicate to me directly and keep me informed at all stages of their work. My car was prepared and waiting for pickup right on time and checking out process couldn’t be easier, smoother or more appropriate given the current social distancing rules. I am truly thankful for the great service and attention both of these gentlemen provided on behalf of Audi Peabody. More

First class customer experience If you truly want to experience how to be treated as a valued customer, have your car serviced here, they strive for nothing less that absolute custom If you truly want to experience how to be treated as a valued customer, have your car serviced here, they strive for nothing less that absolute customer satisfaction. More

Disrespectful towards my whole family. I have an 2013 S 4 which I enjoy thoroughly and was excited to introduce Audi to my brother who stays nearby this dealership, As they were open on Su I have an 2013 S 4 which I enjoy thoroughly and was excited to introduce Audi to my brother who stays nearby this dealership, As they were open on Sunday(while others nearby were closed) we had to check out this dealership and if things worked out strike a deal. As we were contemplating on price , The manager offered us deal and if we don't take it then were Forced to leave(not asked but were forced) and were shown the door if we do not make the choice quickly. We were a bit surprised at the way the Manger treated us. (we were courteous to the Sales man and the manager ) Looking at the 5 star rating others have provided , I feel sad that only we did not get respect.Nobody Deserves treatment like this anywhere on this planet ,at least not in Boston(A City of Firsts). I think its more of an Ethical Question for me rather than service of how you made us feel. Too Bad Audi Peabody , Shame on you, you guys lack respect towards us which begs us to question your stance maybe towards certain section of the people groups . Irrespective of weather we purchase or not the least we expect is respect which we did not get. Sorry I would have give -100 rating it that were available. More

Destructive Technicians I've been going to this dealership for over 2 years. Lately their service dept has gone downhill. Damaging my turbo charger at my 40k service to filli I've been going to this dealership for over 2 years. Lately their service dept has gone downhill. Damaging my turbo charger at my 40k service to filling my crankcase with half of the required oil during my 50k service. I won't mention the service writers reaction to me for giving a less than complimentary satisfaction survey. They gave terrible service and chewed my butt about the unflattering survey. More