Back

Audi Peabody

Peabody, MA

4.7
508 Reviews

252 Andover Street

Peabody, MA

01960

Directions

By Type

508 Reviews of Audi Peabody

October 26, 2023

Expertise and patience Perfect, thanks so much to Jim and his team . This is probably the fourth Audi for us and this was by far the best service experience Al Cuoco More

by ???
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim
Nov 04, 2023 -

Audi Peabody responded

It's wonderful to hear that Jim and his team at Audi Peabody provided you with expertise and patience, making your service experience the best one yet. Consistently excellent service can be a key factor in customer loyalty, especially when dealing with luxury brands like Audi. Enjoy your new Audi and safe travels!

October 24, 2023

I had always had great service on my Audis here up until my last visit. Started out ok, but I learned never tell them you are not in a hurry to get your car back! They had my car for 6 weeks. Yes, a turbo n More

by jrcdmd92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond
Oct 27, 2023 -

Audi Peabody responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 20, 2023

Jim was so helpful and transparent throughout the entire process. I’ve been in a bit of a pickle recently with issues with my car and Jim really did all he could to help me out and was very honest. More

by Omerovicajla97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Miscioscia
Oct 24, 2023 -

Audi Peabody responded

Thank you for your kind words for our staff, we appreciate it!

October 16, 2023

Service department is always backed up by at least 5 days. An appointment guarantees only that they will put your vehicle in their queue, not that it will be diagnosed in a timely manner. More

by kath.milano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond
Oct 17, 2023 -

Audi Peabody responded

I understand your frustration with our service department's backlog. We apologize for any inconvenience this may have caused. We're constantly working to improve our processes and reduce wait times. Your feedback is valuable, and we'll strive to provide more timely service in the future. Jakob Guggenthaler, General Manager

Oct 18, 2023 -

Audi Peabody responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 16, 2023

The Service guy and gals are very helpful. They communicate with you at all times. More

by Michelelabelle
Recommend Dealer
Yes
Employees Worked With
Louis, Russell Parolisi
Oct 17, 2023 -

Audi Peabody responded

Thank you for sharing your positive experience with our service team! We're pleased to hear that the service staff, both the gentlemen and ladies, were very helpful and maintained excellent communication throughout your visit. Customer satisfaction is a top priority for us, and we appreciate your feedback. We're here to provide outstanding service and support for all your automotive needs.

October 13, 2023

Excellent service and very pleasant staff. Work appears to be quality. Sort of expensive and took longer than expected More

by Jdearborn
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Morales
Oct 17, 2023 -

Audi Peabody responded

We're pleased to hear that you received excellent service with a pleasant staff and quality work. We understand that cost and time are important factors, and we appreciate your feedback. Thank you for choosing us!

October 13, 2023

Nick Grimshaw was kind and informed. He offered excellent customer service and support. Pleased and thankful More

by Aldonsapereyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Grimshaw
Oct 17, 2023 -

Audi Peabody responded

We're thrilled to hear that Nick provided you with kind and informative customer service and support. Your satisfaction is important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us, and we're pleased and thankful for your positive feedback!

October 12, 2023

The dealership is always very clean and welcoming. Employees are eager to help and answer any questions Chris is always super knowledgeable and goes out of his way to help me. More

by ng4345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Oct 14, 2023 -

Audi Peabody responded

It's great to hear that Audi Peabody is always clean and welcoming, and our employees are eager to help and answer any questions. Chris, in particular, stands out for his knowledge and willingness to go out of his way to assist you. Such service excellence enhances the overall customer experience. Thanks for sharing your thoughts!

October 02, 2023

The worst. They have no idea of what proactive customer service is. Understaffed and not a clue More

by Kenmaas4114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 03, 2023 -

Audi Peabody responded

I'm sorry to hear about your experience. Your feedback is valuable to us, and we'll work to improve in these areas. Please let us know if there's anything specific you'd like us to address. Jakob Guggenthaler General Manager JGuggenthaler@group1auto.com

September 29, 2023

Outstanding experience! Ken provided excellent service! He was very professional and knowledgeable about the Audi Q8. It was an all around excellent experience and a pleasur More

by Jburke47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Cormier
Oct 04, 2023 -

Audi Peabody responded

Congratulations on your new vehicle! We are thrilled that Ken provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

...
19
...