Audi Peabody

Very unfriendly business( finance) manager and very difficult to communicate. (never retun my call). Associate is very kind and tried very hard. difficult to communicate. (never retun my call). Associate is very kind and tried very hard. More

Great customer service! I was kept up to date by Raymond every step of the way for my recent service! I was kept up to date by Raymond every step of the way for my recent service! More

Super easy process, transparent with pricing and the whole process, efficient, got the car I wanted the same day I went to look at it whole process, efficient, got the car I wanted the same day I went to look at it More

Lack of communication made my experience of buying my new car less than pleasurable. People at the dealership were almost impossible to reach. They now have a call center in Texas. Too much trouble for someo car less than pleasurable. People at the dealership were almost impossible to reach. They now have a call center in Texas. Too much trouble for someone to answer the phone? More

Very good customer service. The staff are hardworking and knowledgeable. I appreciate that very much. The staff are hardworking and knowledgeable. I appreciate that very much. More

The team at Audi Peabody is professional and hardworking. From salesperson to manager, they are supportive of the customer. Started an inquiry online,, visited the dealership in person, and finalized the pur From salesperson to manager, they are supportive of the customer. Started an inquiry online,, visited the dealership in person, and finalized the purchase virtually. Great place to do business! More

The worst service I have ever endured. End-to-end horrid. I was taking advantage of a flyer-deal for $89.95. Made an appointment. Pleasant chap scheduled me for 8 am and later called t End-to-end horrid. I was taking advantage of a flyer-deal for $89.95. Made an appointment. Pleasant chap scheduled me for 8 am and later called to say I was rescheduled for a wait at the dealership. I arrived on time, and checked in. I was told the wait would be 1 hour and one half. I was a little ticked, because if I knew an oil change would take that long, I would have arranged a pickup, but that had ship sailed because my pickup person was busy. I wasted my time browsing at the new cars. After the 1.5 hours I checked with the service tech. He said now it would take another 30 - 45 minutes. Crap! Thank God I didn't have a significant service scheduled, had I, I would need a sleeping bag. So, the tech stated that he would check, and the oil was just being poured in the car. After 15 more minutes, I went back to the service counter. My tech wasn't there so I went to another one. He told me that they were significantly over-booked, and recommended I talk to the manager. The manager asked me who booked me, was it the call center? All could say was that I called the number of the Peabody store. He said the call center was over booking, making his problem mine. Then came the bill. Not 89.95, rather 115after he authorized a $12.18 discount. He could have given that paltry in quarters. Then I was texted a request to give feedback. I almost never give negative feedback. I was so steamed I decided to comply. When I hit the link, I received a thank you note, as if I had given a great review. I love my car, an A-7. Not only will I never visit that dealership again, I doubt that I will ever buy another Audi, since the service sucks. More

Always wonderful service here. They always work with my schedule. Repair’s are done well and fast. Nick P is a great service rep. They always work with my schedule. Repair’s are done well and fast. Nick P is a great service rep. More

The service department has an exceptional customer service. Raymond, my service advisor, is diligent, attentive and professional. 100% recommended. service. Raymond, my service advisor, is diligent, attentive and professional. 100% recommended. More