Audi Palo Alto

From my initial email to taking delivery of my etron, Bruce & Samuel provided excellent service and follow up. The etron I wanted was already sold, but after Samuel's customer ended up going with a diffe Bruce & Samuel provided excellent service and follow up. The etron I wanted was already sold, but after Samuel's customer ended up going with a different color, he texted me right away and told me it was now available. Negotiations were quick and no nonsense, and I'm very happy with fair deal. More

The team was very helpful in walking me through my new car and getting me in and out in a timely manner. Travis was filling in for Drew my sales rep and he made sure I was super comfortable with the new car and getting me in and out in a timely manner. Travis was filling in for Drew my sales rep and he made sure I was super comfortable with the new Audi. More

This has to be the worse service I could have imagined. I understand they were short handed but I was told multiple stories about their problems and many of them were not consistent with each other. The fina understand they were short handed but I was told multiple stories about their problems and many of them were not consistent with each other. The final straw was the lack of Communication callbacks that never happened and inability to even leave a message. My car went in on Tuesday and it took a week until the following Tuesday to Get a general service and tire change. I was promised no later than Friday and not even a call to day would not be complete. I called Friday Saturday and Monday no response until Monday afternoon. All they needed to do is stop taking appointments and have someone let me know current appointments weee cancelled instead of how things were being handled. The dealership should be ashamed and I he general manager or owner needed to step in and take control I trim the rare phone calls I was told the service was closed at thur time I brought my car in More

Omar was very patient and knowledgeable when helping us to choose the right vehicle for us. Again two days later when we picked up our new Q5 he spent a lot of time getting us oriented to the car, includi to choose the right vehicle for us. Again two days later when we picked up our new Q5 he spent a lot of time getting us oriented to the car, including setting up the interface with two iPhones. More

Excellent service! Super friendly and accommodating . Service was quick and efficient. Could stay in the loner for no extra charge for another four days. Very gracious Service was quick and efficient. Could stay in the loner for no extra charge for another four days. Very gracious More

This was my second time for service check up, Quan was very helpful and attentive in answering all my questions. I will be coming back here for any service needs. very helpful and attentive in answering all my questions. I will be coming back here for any service needs. More

Big thanks to Eddie, who found the reason for scratchy sound coming from the engine, difficult to pinpoint. 5 stars for Arian in service dept. sound coming from the engine, difficult to pinpoint. 5 stars for Arian in service dept. More

Recently, I brought my vehicle for warranty service. My service advisor Arian was truly professional and friendly. He quickly documented the issue, admitted my vehicle, and got a really nice loaner vehicle service advisor Arian was truly professional and friendly. He quickly documented the issue, admitted my vehicle, and got a really nice loaner vehicle for me. When the loaner was delivered, John (also goes by JC) was very friendly and courteous as he went through the terms of the rental agreement. Very friendly lad and should be acknowledged by upper management. Arian provided daily updates on the progress of my repairs and was thoughtful of getting me back into my vehicle as quickly as possible. I recommend asking for Arian next time you bring your car in for service. More

Quan was great to work with. Fast, efficient and friendly car service! Clean and comfort waiting area. Highly recommend. Thanks for a smooth and positive experience! car service! Clean and comfort waiting area. Highly recommend. Thanks for a smooth and positive experience! More

Awesome customer service, good and easy to deal with sales guys. Process was very smooth and not at all time consuming. Great Experience over all. sales guys. Process was very smooth and not at all time consuming. Great Experience over all. More