Audi Pacific

Thank you Natalie Lucido! Thank you Natalie Lucido! You have been taking excellent care of me for years at Audi Pacific. I look forward to seeing you there as I walk through yo Thank you Natalie Lucido! You have been taking excellent care of me for years at Audi Pacific. I look forward to seeing you there as I walk through your doors. I know I can depend on you for following through with the services I want and need. More

Scheduled Maintainance I had to bring my A6 in for the 15,000 mile scheduled service. I called in the day before and my Service Rep. Natalie got me in first thing the next I had to bring my A6 in for the 15,000 mile scheduled service. I called in the day before and my Service Rep. Natalie got me in first thing the next day, set me up with a loaner and had me on my way in 15 min. I had a few concerns with some noises my car was making so they kept the car an extra day in order to thoroughly vet the matter. Natalie kept in contact with my throughout the duration letting me know exactly what was going on. Not only that, she called me the next day to make follow up regarding the noises I was hearing. I have to say that I've been going to Audi Pacific for over 8 years and the service just keeps getting better! More

Seamless purchasing experience Kevin was a pleasure to work with: Highly recommend sales rep if it's you're in the market for an Audi/ He was attentive to details and knowledgeable Kevin was a pleasure to work with: Highly recommend sales rep if it's you're in the market for an Audi/ He was attentive to details and knowledgeable, also offered good tips. More

Great Place to buy an Audi Our salesperson (Collin Kleinman) was amazingly knowledgeable about the technology of the car we wanted (an Audi Allroad). He always focused on our n Our salesperson (Collin Kleinman) was amazingly knowledgeable about the technology of the car we wanted (an Audi Allroad). He always focused on our needs and never tried to pressure us to buy something they had in stock. We wound up putting in a special order for the exact car we wanted, and it was delivered in three months. When it was delivered, Collin spent time with us going over the entire car and explaining the functions of the controls. The sales manager and financial staff were also excellent. More

Avoid this place It takes me a lot to get my xxx together to write a bad review about a product or service! But.. man ... This place is horrible! I sent a request It takes me a lot to get my xxx together to write a bad review about a product or service! But.. man ... This place is horrible! I sent a request to test drive a car (Mid December 2016) and they called me the next day and I purchased the car on the same day! Everything was nice, smooth, and friendly as long as they want to take your money! So what was the problem? .... Episode 0: Finance Rate I had two options to purchase the car! Cash out or finance! Since I have a good credit score, I decided to finance my car. They offered me 3.9% which was surprisingly high! I asked them to check with CRB or BoA and as I was expecting, the rate was dropped to 2.39%! At the end of the day, the difference between 2.39% or 3.9% would not hurt me financially and I am pretty sure would not make any difference for the dealership... BUT they did not do their best to find me the best deal and it should have triggered an alarm for me! Episode 1: License Plate The previous owner had a customized license plate which he/she took it with himself/herself and the dealer put a placard inside the frame. Since the car did not have a license plate the dealer is supposed to submit all the necessary documents to DMV within 48 hours for permanent license plate and registration! About two months after I purchased the car, I called DMV and they said they have not submitted anything for my license plate! I contacted the dealer and they said that they thought that the license is under the dealer's placard!!!!!!!! That was funny for me because they were the ones who explained me about the customized license plate and all the related fees! They emailed me the "Application for license plate" on February 20th, to complete my application process .... As of now, the registration is voided as it is only valid for 90 days and I have to rent a car to go to work!!!!! Episode 2: Extended Warranty I paid for the "Platinum Coverage", the only extended warranty that they offered to me. About two weeks later I figured out that there are better warranties available in the market. Therefore, I called them and canceled the warranty as it had 1 month free cancellation period! At the time, they told me that it would take 6-8 weeks for the money to hit my account! 12 weeks after ... neither I nor my bank has not received the money yet! Episode 3: Customer Service Someone called me from the dealership today (March 18th, 2017) to HELP ME, with all the problems .... BUT he dropped the call in the middle of our conversation! This is indeed what made me to write this long review about my experience! All the money related issues can be fixed, but you cannot disrespect someone and just drop the call! Episode 4: Legal Action I am going to open a legal case against this dealership and I will update you onits status. More

excellent service as always !! Excellent service , always very kind and friendly , works in order to get the best deal / service for me, helpful and accommodating to my busy schedu Excellent service , always very kind and friendly , works in order to get the best deal / service for me, helpful and accommodating to my busy schedule. Thank you for having such a person working with you !! More

My service advisor Michael Harris is excellent. I have bought two cars from Audi Pacific. an A7 for me and a Q5 for my daughter. We always service our cars at the dealer and have had an excellent ex I have bought two cars from Audi Pacific. an A7 for me and a Q5 for my daughter. We always service our cars at the dealer and have had an excellent experience over the past several years. Michael Harris is my service advisor and he always gets us in immediately, always has a loaner available and has always dealt with any issue professionally and resolved it the first time. Also, when we drive in there is always a "runner" to meet us and move things along swiftly. More

Anticipated Brake Replacement Our ongoing relationship with Natalie Lucido has been great. During a routine service a few months ago, Natalie mentioned that the brakes for our wago Our ongoing relationship with Natalie Lucido has been great. During a routine service a few months ago, Natalie mentioned that the brakes for our wagon were coming due and that we should plan to have them serviced within the next 6 months (depending upon our driving of course). Taking that time to give us a simple "heads up" meant a lot and allowed for our family to plan ahead. Natalie is great, and considers our household and family as well as our vehicle! More

Returned Service I recently had a problem with the motor idling. Michael Harris took the time to listen to my concerns. He did an excellent job in explaining the servi I recently had a problem with the motor idling. Michael Harris took the time to listen to my concerns. He did an excellent job in explaining the service before and after the job was completed. Rosalind McDade More

Really Great service! I took my vehicle in for a tune up, and my service provider was Francisco Valenzuela, he was very knowledgeable and explained what I needed for my veh I took my vehicle in for a tune up, and my service provider was Francisco Valenzuela, he was very knowledgeable and explained what I needed for my vehicle. He was was very attentive and also said he would try to get me a discount, which he did and I am grateful for that, shows me that he and the dealership really care about their customers. More