Audi Pacific

Audi Q7 45K mike service Service was fast and efficient. We were able to have a loaner while the car was being serviced. Anelle was very professional and courteous. See you fo Service was fast and efficient. We were able to have a loaner while the car was being serviced. Anelle was very professional and courteous. See you for the next scheduled maintenance! More

SERVICE WITH A SMILE I HAD A frightening experience with y 2018 Audi 5 quatro. It stopped totally in the middle of the road, and then restarted. Everything shut down. W I HAD A frightening experience with y 2018 Audi 5 quatro. It stopped totally in the middle of the road, and then restarted. Everything shut down. When it restarted the yellow light indicated Stabilizer malfunction went on. Long story short, when the yellow light was reprogrammed, it erased all of the info. I still took the car to Audi on Hawthorne where I bought the car. They kept it for a few days, gave me a loaner, and even road tested it to try to figure out what happened. Couldn't find out why, but they tried very, very hard. The Service person who helped me, Francisco, and the Head man who supervises all of the mechanics were kind and compassionate with me. They could see how nervous I was and still am about something like that to happen. I can only hope it doesn't happen again. Everyone from the Customer service desk to everyone on the Service Floor area could not have been nicer. Keep your fingers crossed it doesn't do that again. I love driving this car. I have had 3 other sports cars. This is the BEST. Jann Feldman More

Service Tire had a nail. Bought a new tire. Everything went smooth from the loaner car to the service. Service was great. I forgot who helped me but she was Tire had a nail. Bought a new tire. Everything went smooth from the loaner car to the service. Service was great. I forgot who helped me but she was quick and got me into a loaner car right away More

Great service The staff is very helpful and attentive. The service is performed in a timely manner. Easy to make appointments and obtain a loaner vehicle as needed. The staff is very helpful and attentive. The service is performed in a timely manner. Easy to make appointments and obtain a loaner vehicle as needed. More

Great Service and time efficient I had specific budget and needs, and the team was very helpful in getting me a deal that worked out and the vehicle I wanted. I had specific budget and needs, and the team was very helpful in getting me a deal that worked out and the vehicle I wanted. More

Exceptional experience! In many decades of car buying/leasing, I have never worked with a team as knowledgeable, helpful or collaborative as Mark Johnson and Colin Kleinman. In many decades of car buying/leasing, I have never worked with a team as knowledgeable, helpful or collaborative as Mark Johnson and Colin Kleinman. From the minute we entered the dealership and starting discussing our interest in getting more information about the Audi Q7, we felt like we were being helped... not sold. I've never had that experience with a car dealership. I'm in sale, I can smell the difference between selling and enthusiasm. Colin's knowledge of the Q line was exceptional. He continued to ask us questions throughout our time with him to better understand what kind of driving experience we were after. And when made our decision, Mark spent more time asking questions about our preferences in owning and leasing to make sure the package that they put together was the best for us. When you can purchase or lease the exact model and features you want, and walk away feeling like you got the best vehicle at the best terms possible, you write reviews like this. Especially after we had done our homework and knew what models and pricing were available elsewhere, and got the absolute best terms from Pacific Audi. Mark and Colin have earned their way into my "trusted advisers" column. It's not easy entry into that group, but they made it a breeze. If you are looking for a car or an SUV, you would be foolish not to schedule some time with them. More

The experience was hassle-free and time efficient. We had specific needs and budget, and the team was helpful in getting us a deal that worked for us in the vehicle we wanted. We had specific needs and budget, and the team was helpful in getting us a deal that worked for us in the vehicle we wanted. More

The service was excellent, Lina was great! We came in to trade our previous Audi in as we have done this for the past 10 years. The service is always Great, but Lina and Joe were the best. We came in to trade our previous Audi in as we have done this for the past 10 years. The service is always Great, but Lina and Joe were the best. More

A Very Positive Experience for First Time Audi Buyers Excellent test drive, technical explanations and post-sale followup from brand specialist who found the right Audi Q5 for us. Appreciate the straight Excellent test drive, technical explanations and post-sale followup from brand specialist who found the right Audi Q5 for us. Appreciate the straightforward negotiations without pressure tactics. More

Great Service and excellent feedback via text messages I dropped off for service without an appointment and was greeted and handled efficiently. The service rep provided a loaner car and updated me via te I dropped off for service without an appointment and was greeted and handled efficiently. The service rep provided a loaner car and updated me via text messages and voice messages. Excellent Service! More