Audi Pacific

Excellent Everyone at this dealership is always extremely professional and wonderful. They always offer a loaner car, keep you updated and check on you if you c Everyone at this dealership is always extremely professional and wonderful. They always offer a loaner car, keep you updated and check on you if you choose to wait. More

good service The staff were very polite and accommodating t hey answered all my questions and explained all my options it was a nice experience for me. Lina was gr The staff were very polite and accommodating t hey answered all my questions and explained all my options it was a nice experience for me. Lina was great. More

Couldn't be better Just brought my A5 in for a NTSA recall (airbag) — and as with every other service visit, every aspect was perfect. Speed, courtesy, quality of repai Just brought my A5 in for a NTSA recall (airbag) — and as with every other service visit, every aspect was perfect. Speed, courtesy, quality of repair — you name it. More

A5 Oil consumption I own a Audi A5 2011, they have been very helpful in this situation, they have a very professional staff and informative tech center, I would recommen I own a Audi A5 2011, they have been very helpful in this situation, they have a very professional staff and informative tech center, I would recommend this dealership highly. More

Excellent service experience My Audi was brought in for in-warranty service (35,000 mile). I was given prompt attention and received a courtesy loaner Audi. Later that day I rec My Audi was brought in for in-warranty service (35,000 mile). I was given prompt attention and received a courtesy loaner Audi. Later that day I received, via text and e-mail, a video from Thomas visually describing the condition of my car's important systems-a nice touch I had never seen before. Anel Correa was very courteous and knowledgable, and kept me up-to-date on the service progress. I would like to add one additional item: If a courtesy car had not been available I was told that they would send me to Enterprise Rent-A-Car. There is no way that I would ever do business with Enterprise. The one time I did rent from them they tried to rip me off for damage to the car that I did not do. After a week of haggling, I found out they had charged the prior 3 renters with the same scam for the same damage! A Daily Breeze reporter did an expose on rental car scams and found a dozen instances like mine. I asked him how many were Enterprise? He replied "All of them"! (If you are interested, I have the full Daily Breeze report and subsequent follow-ups, which you may have a copy of.) More

White glove service I had a wonderful experience from start to finish. Everyone was extremely friendly and helpful, and I was notified of any changes each step of the wa I had a wonderful experience from start to finish. Everyone was extremely friendly and helpful, and I was notified of any changes each step of the way. More

Tire replacement Pacific Audi beat all local tire stores in price by over $200.00. They also supplied me with a loaner vehicle. The whole service took under 2 hours. Pacific Audi beat all local tire stores in price by over $200.00. They also supplied me with a loaner vehicle. The whole service took under 2 hours. More

Audi Q7 45K mike service Service was fast and efficient. We were able to have a loaner while the car was being serviced. Anelle was very professional and courteous. See you fo Service was fast and efficient. We were able to have a loaner while the car was being serviced. Anelle was very professional and courteous. See you for the next scheduled maintenance! More

SERVICE WITH A SMILE I HAD A frightening experience with y 2018 Audi 5 quatro. It stopped totally in the middle of the road, and then restarted. Everything shut down. W I HAD A frightening experience with y 2018 Audi 5 quatro. It stopped totally in the middle of the road, and then restarted. Everything shut down. When it restarted the yellow light indicated Stabilizer malfunction went on. Long story short, when the yellow light was reprogrammed, it erased all of the info. I still took the car to Audi on Hawthorne where I bought the car. They kept it for a few days, gave me a loaner, and even road tested it to try to figure out what happened. Couldn't find out why, but they tried very, very hard. The Service person who helped me, Francisco, and the Head man who supervises all of the mechanics were kind and compassionate with me. They could see how nervous I was and still am about something like that to happen. I can only hope it doesn't happen again. Everyone from the Customer service desk to everyone on the Service Floor area could not have been nicer. Keep your fingers crossed it doesn't do that again. I love driving this car. I have had 3 other sports cars. This is the BEST. Jann Feldman More

Service Tire had a nail. Bought a new tire. Everything went smooth from the loaner car to the service. Service was great. I forgot who helped me but she was Tire had a nail. Bought a new tire. Everything went smooth from the loaner car to the service. Service was great. I forgot who helped me but she was quick and got me into a loaner car right away More