Audi Pacific

Service done in less time than I expected The dealership's service department addressed "part 2" of the after-run electric coolant pump factory recall (owing to risk of it causing a fire) in m The dealership's service department addressed "part 2" of the after-run electric coolant pump factory recall (owing to risk of it causing a fire) in my 2015 Audi A5 (4-cyl 2.0T). Part 1, completed about 6 months ago, was to disconnect the cable harness from the electric pump (so it wouldn't turn on), but now the newly redesigned electric pump unit was available, so Part 2 was to replace the original pump with the new one. I expected this might take a couple of hours (even with my appointment), but the work was done in just under 1 hour. More

Outstanding service Michael Harris my service consultant provides the best service. He answers any questions or needs that I may have and that is why I keep going back. Michael Harris my service consultant provides the best service. He answers any questions or needs that I may have and that is why I keep going back. More

great customer service . The 2,000.00 price however for light bulb exchange was ridiculous. Everyone I told this too thought the same.. the only issue was the price for se . The 2,000.00 price however for light bulb exchange was ridiculous. Everyone I told this too thought the same.. the only issue was the price for service More

Attentive Natalie in the service department was great. I had a number of questions for her over email about various options during my visit and she replied prom Natalie in the service department was great. I had a number of questions for her over email about various options during my visit and she replied promptly every time. I appreciated her efforts More

Oil change I always come to Audi Pacific for my oil changes and don't mind the wait! Its not some dirty shop with 20 year old furniture, its a showroom with leat I always come to Audi Pacific for my oil changes and don't mind the wait! Its not some dirty shop with 20 year old furniture, its a showroom with leather chairs and filled with new Audis that look like candy. There's waters and snacks, lots of good mags, tv of course and I think wifi too. Every time I come, they make me feel like I'm their most important customer. I've got 2 Audi's now, and take good care of them, Audi Pacific helps me do that. More

Good Service Took longer than expected for regular service but otherwise a good experience . Was checked in promptly and updated from time to time about progress Took longer than expected for regular service but otherwise a good experience . Was checked in promptly and updated from time to time about progress on service. More

First Service This was the first service I had for my Q3 which has been driven for less than 5000 miles in the first year. The service was complimentary. It took ju This was the first service I had for my Q3 which has been driven for less than 5000 miles in the first year. The service was complimentary. It took just over an hour while I waited. It got done in time as promised. Good job! More

The service rep Rayn took care of me so great! The service rep Ryan was so good and kind enough to make me close the lease deal. Appreciate his support and kindness. Will get another car from him. The service rep Ryan was so good and kind enough to make me close the lease deal. Appreciate his support and kindness. Will get another car from him. More

Another Great Service Experience Again, another very positive experience for my Q7 I was able to make an appointment that suited me, and when I drove in all the staff helped and exp Again, another very positive experience for my Q7 I was able to make an appointment that suited me, and when I drove in all the staff helped and expedited the drop off. The car was ready quite soon after drop off and was washed and ready for me to pick up. Oscar Barrientos in service is terrific. He coordinated everything. He is a real asset to the client and the dealership. More

Customer Service Never pushy to get the meeting lined up. Respected my time and waited for me to get back into contact to set up a time. Friendly, personable, not sa Never pushy to get the meeting lined up. Respected my time and waited for me to get back into contact to set up a time. Friendly, personable, not salesy or pushy towards any direction, and at the end just wanted to satisfy my needs. Perfect experience. Simon was the man and I will come back to him! More