Audi Pacific

We live in Orange County and were set on making a deal with an Audi dealer nearby, however after speaking with Jim, it was clear that he was the only Audi dealer that was willing to help and work with us. with an Audi dealer nearby, however after speaking with Jim, it was clear that he was the only Audi dealer that was willing to help and work with us. He was not pushy, was very honest and did his best to help us get the best deal/car. He was very honest from the beginning and told us what he could and couldn't do, whereas other dealers I spoke to (that same day) were just the opposite. Jim worked with us on the deal for over a week and we finally decided to make the deal with him. Again, he was patient/honest with us and it was wonderful finally meeting him in person. The transaction went smoothly and as expected, no hidden costs or surprises! We love Jim and at Pacific Audi and would recommend him to anyone! More

I had a very positive experience with this dealership and with the representative, Ryan. He spent time explaining all the gadgetry and features of my R8, and was able to quickly assist with the trade-in pro with the representative, Ryan. He spent time explaining all the gadgetry and features of my R8, and was able to quickly assist with the trade-in process. Ryan was friendly, knowlegable, and not agressive. Will repeat when my lease is up, and highly recommend this dealership, and Ryan in particular. More

Pacific Audi, and my sales rep, Ryan Shipton, provided me with one of the best car buying / leasing experiences I have ever had. The dealership was clean and professional and Ryan was as accommodating, infor with one of the best car buying / leasing experiences I have ever had. The dealership was clean and professional and Ryan was as accommodating, informative, helpful and knowledgeable as any customer could possibly ask for. I would highly recommend Pacific Audi and Ryan Shipton to anyone looking to buy or lease an Audi. More

Leased a 2005 S4 from Nathan five years ago. Called him up, he gave me an approx price, told him what I could pay and he found me a 2011 S4 that met all of my requirements. Mailed me paperwork with a retu up, he gave me an approx price, told him what I could pay and he found me a 2011 S4 that met all of my requirements. Mailed me paperwork with a return FedEx envelope and it was that easy. At pick up, the other Salesperson (I forgot his name) who I worked with on this transaction, gave me a detailed overview of the car's features and I was all done. Look forward to purchasing the hybrid Q5 when it comes out later this year from Pacific Audi. More

Mark was friendly and knowledgeable. He was able to answer all of my questions and point out the small things I looked over. When I first stopped in to look at the car, there was no pressure to buy, a answer all of my questions and point out the small things I looked over. When I first stopped in to look at the car, there was no pressure to buy, and he took all the time I wanted with me, even though it was a preliminary visit. When I decided to purchase the vehicle, Mark made the process simple and also seemed to have a great working relationship with other members of the Pacific Audi team. Everyone there seemed truely happy and very service oriented. If I had to do it all again, I wouldn't want to change a thing. More

Best car dealership my wife and I have ever dealt with, both for sales and service. Chris and Jim ? (sorry, forgot Jim's surname) were a pleasure to deal with -- answered professionally and clearly ewvery both for sales and service. Chris and Jim ? (sorry, forgot Jim's surname) were a pleasure to deal with -- answered professionally and clearly ewvery question we had about the car. Once we decided to lease the car, Jim took the time to show me every feature -- and because I'm "mechanically-challenged" he had to review certain things more than once, which he did with a smile. The Leasing Person (forgot name, but a female) was equally pleasant, professional and efficient; she made the process smooth and fast. When I needed to service the car because of a blown tire, the Service end of the dealership was just as fine as the Sales/Leasing. The service manager told me when my car would be ready, and it was ready exactly as promised. The physical aspects of the dealership are wonderful, including the coffee! It is just a great place. My wife and I have been buying/leasing cars for over 20 years, both in NY as well as CA, and we have usually gone with Audi. Pacific Audi is the best Audi dealership we've experienced by far.So good, in fact, that we've leased Audies at Pacific for use at our home in Deer Valley Utah! Bravo for Pacific Audi. More

Absolutely spectacular experience. The price was by far the lowest I could find out of all Los Angeles dealerships. Bernie and Ryan were able to pull the deal together very quickly while I was across the the lowest I could find out of all Los Angeles dealerships. Bernie and Ryan were able to pull the deal together very quickly while I was across the country. No regrets... blows the other dealerships out of the water. A+ work here! More

I love that this dealer offers loaner Audis as opposed to the Fords/Nissans you get from Enterprise/Hertz from other dealers. I did have a problem with the lack of customer service when I called. I would f the Fords/Nissans you get from Enterprise/Hertz from other dealers. I did have a problem with the lack of customer service when I called. I would frequently get recorded messages stating no one was available when I called. Colin was very on top of things though. He wasn't exactly what I'd call "super friendly," but he'd call to update me on what was going on. The service itself wasn't always done completely, but I believe that was due to Audi's lack of knowledge of what was wrong with the car, as opposed to that of this specific dealer's. More

July 15 and 16, 2006: Went to buy a wagon and our salesman (very friendly) showed us an 2006 A4 Avant that had a sticker on the front indicating "8000 off." He indicated that this was a great deal, salesman (very friendly) showed us an 2006 A4 Avant that had a sticker on the front indicating "8000 off." He indicated that this was a great deal, so after thinking about the car overnight, we went back to Pacific Audi to start the purchase process. After discussing the payments three times, the sales manager came out and told us that the sticker was a mistake and they would not honor the price. I called the general manager the next day and he apologized, but reiterated the fact that car dealers are allowed to make mistakes and the price would not be honored. To the GM's credit he did try to say he'd cut me a deal in the future, but that was after insinuating that I was trying to take advantage of them. They've lost a customer and I would not recommend shopping there for a new or used Audi. More