Audi Oklahoma City

I WOULD NOT recommend anyone purchase a vehicle from Bob Moore/Audi Porsche in Oklahoma City. I visited Bob Moore/Audi/Porsche on 5/29/15, coming from Tulsa, Oklahoma which is a total of 200 miles round trip Moore/Audi Porsche in Oklahoma City. I visited Bob Moore/Audi/Porsche on 5/29/15, coming from Tulsa, Oklahoma which is a total of 200 miles round trip. I had been speaking with a man named Don Beam who is one of the salesmen from Bob Moore. I’d taken the time to complete an application online, to expedite the approval process. I was approved for $70,000.00. When I arrived at Bob Moore dealership, on a Friday evening after work the car I came to purchase had not been cleaned or anything. Upon my arrival, it was very apparent the lack of customer service this particular dealership had for its customers because I was not offered anything to drink (heaven forbid I discuss any sort of reimbursement for toll). At this point I was still very excited to see the Range Rover SUV and wanted to do a walk thru with my salesman, Don. As Don and I approach the vehicle, begin to ask him basic questions about the car, that he SHOULD KNOW considering he knew I was coming for the particular vehicle. When I tell you he couldn’t answer ANY of my questions, I knew then that I had to be dealing with the worst salesman at Bob Moore! I started with the trunk of the vehicle, there was some kind of white stuff all on the black mats in the trunk of the SUV, I'm thinking Bob Moore does not have a detail team to clean this white stuff off the mat? Then as I approach the back seat, there was missing cigarette lighter where clearly one should be and I begin to inspect the front seat of the car on the driver side, the mat was so worn out it was ridiculous and I noticed the dash board with black dirt on it (visualize black dirt on this off white dash board). At this time, I asked Don (my salesman) about the dashboard dirt, he replied “Oh, it can just come off.” I thought to myself if it could just come off, why didn't you have it cleaned off before I got here? By this time I had come to the conclusion that Don really DID NOT want to make this sell and he should probably find a new field to work in being this profession probably was not the best fit for him. I am very surprised that the owner from Bob Moore ALLOWED uninspected vehicles to be sold without ANY standards. Also, the cup holder in the middle console was so keyed up, and the leather on the door handle on the driver side was so dirty that it just needed a really good detail and the salesman SHOULD HAVE requested one be done, before I arrived from Tulsa, OK to the Bob Moore Audi/Porsche dealership (in Oklahoma City). So that my trip wasn’t completely wasted and I am sure I make the correct decision on this vehicle, I decide to take it for a test drive and when I say my husband was NOT IMPRESSED, so much so he recommended a Hyundai inside the Range Rover. As I'm driving it, I begin to question Don about the car, and he replies with he really don't know much about the range rovers, and he could not tell me much. Seriously!!! Now I don't want it anymore. As I pulled back up at the Bob Moore dealership, Don (the salesman) gets out of the SUV and just stands there and says you’re already approved, you just need to sign the paper work. My reply was “Really?”, as I was stepping out of the vehicle. I stated to Don, there were several things we needed to see fixed ex: the Range Rover Chrome plate on the floor needed to be replaced at this time he replied “there is no room in the budget”. Fueled with frustration, my husband replied “Let’s go”! Don then replied “I held this car for you” which was UNTRUE since the vehicle continued to be listed on the Auto trader website. I can't stand car-sales that blatantly lie and then get caught in their lie. I am going to close with this, this particular car buying experience was NOT my first with Bob Moore, considering a previous Audi purchase that was made with them, which by the way WAS HELL, but I believe am a firm believer in second chances and I thought since I had referred two people to them and I would be coming back as a previous customer maybe this experience would be different, BETTER. Unfortunately, this time it was WORST and they WILL NOT EVER have to worry about me driving 200 miles to buy ANY VEHICLE from that dealership again. Hopefully, the owner of Bob Moore will read this post and make the necessary adjustments to rectify this problem so that it doesn’t reoccur with any other potential buyers. I would like to give KUDOS to the ONLY person I encountered that did a great job and that was the gentleman that helped me in the finance department named Dale Durham. He came out and greeted my husband and I and offered us congratulations, for should have been our vehicle purchase. Don, on the other hand, definitely needs more training along with the manager of this location. There is ABSOLUTELY NO WAY, I would have let a $70,000 pre-approved customer walk out of my dealership without a vehicle from Bob Moore Audi/Porshe and MOST DEFINITELY NOT UPSET. More

Shady Used Car sales! Today I had a very unacceptable and unfortunate experience. I made a verbal deal with the sales manager to purchase a vehicle. After agreeing on a p Today I had a very unacceptable and unfortunate experience. I made a verbal deal with the sales manager to purchase a vehicle. After agreeing on a price and receiving financial approval, my wife and I made arrangements to travel from out of state 5 hours. Before we left, I received a call that someone else was interested in the vehicle and that they were going to put a contract on it. I informed the sales manager to let me know if the contract fell through. Forty five minutes later a call came saying the financing fell through for that buyer but, if I agreed to pay the full listing price they could hold the car for me. We agreed & got in the car to make the 5 hour drive. Two hours prior to arriving in OKC, we got a call from the store manager informing me that they had sold the vehicle to the customer who couldn’t get financing earlier. It is unfortunate that the store manager would knowingly sell a car that was being held for someone purchasing it out of state. I know that “Money talks”, but I still believe that you should be held to your word! More

Deceit I bought a car from out of state from Bob Moore Audi and had them ship it after confirming with the salesman that the all service was up to date and n I bought a car from out of state from Bob Moore Audi and had them ship it after confirming with the salesman that the all service was up to date and no issues with the car. 2 months later smoke is coming out of the hood and my local Audi dealer said no service had been completed and I needed $4000 of work. Bob Moore's response, "sorry, sold as is" and they claimed the salesman was mistaken about the service even though I have it writing. The gentleman that shipped my car also called me two months after delivery and said Bob Moore wouldn't return his calls or emails and he hadn't been paid the shipping costs. These people are not honest and have shady business practices More

From the get go, James was helpful and VERY patient. He went out of his way to make sure I was taken care of. Showed up and was taken care of. Christopher showed us the car and it's features. The financ went out of his way to make sure I was taken care of. Showed up and was taken care of. Christopher showed us the car and it's features. The finance team did an excellent job for my wife and I. Great experience. Would definitely recommend More

went to look at cars after looking up on this site and had a great experience...nice professional atmosphere ...not rushed or pressured and apperaance very nice with a great selection had a great experience...nice professional atmosphere ...not rushed or pressured and apperaance very nice with a great selection More

This dealer is fabulous with customer service and quality. I couldn't have ask for anything better from the trade-in of my car to the purchase of a new AUdi; these guys are fantastic. I don't usu quality. I couldn't have ask for anything better from the trade-in of my car to the purchase of a new AUdi; these guys are fantastic. I don't usually write reviews for all to see but I have to as the quality of this car dealership is the best--hands down. James was always available to answer questions and take care of all my needs. He was attentive but not overly pushy; he was extremely informed about his product and genuinely a very nice man. More

A very pleasant car buying experience! I love my new Q5! The dealership was professional and friendly. They put you at ease immediately and it was a no stress purchase! The dealership was professional and friendly. They put you at ease immediately and it was a no stress purchase! More

The team at Bob Moore Porsche and Audi were excellent! They did not waste my time, I was in and out of the dealership with a new car very quickly. The process was open and transparent and I look forward They did not waste my time, I was in and out of the dealership with a new car very quickly. The process was open and transparent and I look forward to a long relationship with this dealer. More

My buying experience at this dealership was exceptional! Frank and Walter were able to help me through this process without a flaw. Their friendliness and and concern for my needs was amazing! They were al Frank and Walter were able to help me through this process without a flaw. Their friendliness and and concern for my needs was amazing! They were always available to answer any questions I may have had. Donna in the finance department was also extremely helpful, without the added pressure to buy something I did not want or need. This was my first experience with this dealership and I would definitely recommend them to my friends and family. More

This was the best buying experience I have ever had. From Alex in sales to Donna in finance, everyone was fantastic. I called and spoke to Alex, told him what I wanted. He had the car clean and ready From Alex in sales to Donna in finance, everyone was fantastic. I called and spoke to Alex, told him what I wanted. He had the car clean and ready for me to drive when I arrived. I test drove two vehicles and made a decision. There was no back and forth haggling, I was offered a fair trade and the buying price was what it needed to be. Donna in finance had my paper work ready, we had a nice conversation, she didnt try to sell me a bunch of warranty junk and I was on my way. Alex was even able to get my windows tinted while I waited and quickly resolved one other issue. I will buy from these guys again! More