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Audi Oklahoma City
Oklahoma City, OK
162 Reviews
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162 Reviews of Audi Oklahoma City
April 03, 2017
Even Scheduling an Oil Change is a Hassle There is nothing easy about owning an Audi. I purchased a 2016 A6 one year ago and it has been in the shop over 23% of the time I've owned it. What's There is nothing easy about owning an Audi. I purchased a 2016 A6 one year ago and it has been in the shop over 23% of the time I've owned it. What's even more inconvenient is that you're always on the dealership's timeline. Scheduling maintenance almost always involves leaving a message with the hope that your call will be returned at a time when you can talk and have access to your calendar. It really shouldn't be a difficult process for something as simple as scheduling an oil change and it should never require a call back to do so. More
by MyTimeMatters
Employees Worked With
Unknown
February 25, 2017
Unprofessional at best Recently purchased a 2016 used Land Rover from the Audi dealership. It was getting closer toward the end of their day, and they really made me feel Recently purchased a 2016 used Land Rover from the Audi dealership. It was getting closer toward the end of their day, and they really made me feel that way. I was just in the way of them getting off work and going home for the night. They kept referring the car as a Range Rover and not a Land Rover. I don't think they even knew the difference. With a credit score of well over 800, the finance manager acted excited to bet me a rate near 5%. When I questioned it, he told me well do it yourself. Guess what....I DID. just refinanced it for under 2%. What a moron. I would recommend you find another dealer for your car purchasing experience. More
by RovrDrivr
Employees Worked With
Sales, Finance office
December 22, 2016
Thorough, friendly and professional! My experience at Bob Moore Audi was comfortable and they explained everything and answered my questions thoroughly. Shaw is so professional and cared My experience at Bob Moore Audi was comfortable and they explained everything and answered my questions thoroughly. Shaw is so professional and cared about all of the things I was looking for in a car (wanted something that could tow a certain weight, certain features, etc). They were patient and made sure I felt relaxed throughout the process. Anthony was great to work with as well! Different experience than most other dealerships. More
by audi4life
Employees Worked With
Anthony Jew, Safak Durmus
December 14, 2016
It is the service after the sale that truly matters We searched Volvo, BMW, and Mercedes and were immediately sold by the appearance, performance, and electronic package combined into the AUDI Q7 Presti We searched Volvo, BMW, and Mercedes and were immediately sold by the appearance, performance, and electronic package combined into the AUDI Q7 Prestige; what an incredible vehicle. Hamm Somrasmy was our sales representative and Anthony Jew the Sales Manager. Both addressed our every single concern and worked incredible hours to make sure we were completely satisfied. Here's what counts. We had the new Audi for one hour and thirty minutes and must have hit something on the road. The right rear tire had a flat. Audi Q7 does not come with a spare tire and instead uses a provided air compressor and tire sealant. Using the compressor and sealant were an intuitive operation and actually got us home (we drove from the dealership in Oklahoma City to our home in Lawton). Upon arrival home the tire was again flat. We called Kamm and Anthony and within a half hour a tow truck showed up picked up our vehicle and took it back to the dealership. Hamm and Anthony repaired the flat tire with a NEW tire, put a NEW canister of tire sealant in the vehicle and personally drove the vehicle back to our home in Lawton. There was NO charge. The service coordinator Ashley was as helpful and professional, keeping us updated as progress was achieved. We've had the new Audi for about a total of 2 hours now and can't wait to see how our experience with Audi matures. Thank you Kamm, Ashley, and Anthony More
by phil8941
Employees Worked With
Kamm Somrasmy, Anthony Jew, Ashley (Service Coordinator)
December 05, 2016
New Car Purchase Experience I recently purchased a new S3. The sales process was good (Kamm was very good to deal with), but the good experience was ruined by a mistake in the f I recently purchased a new S3. The sales process was good (Kamm was very good to deal with), but the good experience was ruined by a mistake in the finance office and then by a lack of a resolution after by the dealership. The experience with the salesman was nice, I got a price I was happy with and he was easy to work with. The issue is that I had never asked what the miles on the new car were. Before signing in the finance office, I was told 14 miles. It was late so we went straight to dinner and after I noticed the miles were actually much more, turns out the new car had just under 500 miles. The finance person had been incorrect and 14 miles was on all the paper work. I expressed my displeasure and simply stopped hearing back from the sales manager Anthony, as in he simply stopped answering me. Eventually I heard back from a a different sales manager, but an offer to detail the car didn't seem to be nearly enough to make up for this and that was their best offer. I do like the car, but will take my business to Tulsa next time. More
by Justin
Employees Worked With
Kamm, Anthony, James
October 10, 2016
The worse experience ever The worse dealership ever I do not recommend this dealership I purchased a suv on Saturday and the engine light was coming on ,on Sunday and was told The worse dealership ever I do not recommend this dealership I purchased a suv on Saturday and the engine light was coming on ,on Sunday and was told by the dealership that I had to go get the maintenance done on the truck myself with the warranty instead of them taking care of it for me, a new customer should not be treated this way More
by Shae78
Employees Worked With
Josh Reed
September 23, 2016
Customer just left in the dark Issues from purchase. Panoramic sunroof rattles, car pull to the right, rear hatch issues, roof liner issues. Brought vehicle in multiple time and may Issues from purchase. Panoramic sunroof rattles, car pull to the right, rear hatch issues, roof liner issues. Brought vehicle in multiple time and may things were tried on sunroof. Some thing we were told isn't their problem. Now after a complete replacement of the sunroof and nothing else resolved, the rattle is worse than ever. To make it worse and the main reason for review Is they simply stopped returning out calls. We called corporate and they have not returned our call in 3 weeks. More
by CMB1973
Employees Worked With
All
September 08, 2016
Always go the extra mile I've had nothing but positive experiences with the service department at Bob Moore Audi. Most recently, I punctured a tire on my RS7. I called and t I've had nothing but positive experiences with the service department at Bob Moore Audi. Most recently, I punctured a tire on my RS7. I called and they ordered me a new tire. When it came in, Dustin and Adam came to my house, removed the puncture tire, took it and the wheel back to the dealership, mounted the new tire, then Dustin came back and mounted it for me. It saved me from having to have the car towed or getting someone else to take the tire off and take it in for me. I greatly appreciate their customer oriented attitude and how thorough and helpful they are. Highly recommend! More
by Ssandra74
Employees Worked With
Dustin, Adam
May 07, 2016
This TEAM went the extra mile! I was looking for a Mazda 3 and my husband found one at this dealership. My husband called ahead and upon arrival the vehicle was ready to test drive. I was looking for a Mazda 3 and my husband found one at this dealership. My husband called ahead and upon arrival the vehicle was ready to test drive. I loved the car but the numbers weren't working out for us to purchase. Kamm, our sales rep, was very polite and willing to work with us. He went to bat for us and spoke with his sales manger several times. Corey, the sales manager, sat down with us and explained things pretty well. What a nice guy! We could tell he was genuine and really wanted to help us (as was Kamm). Although we weren't buying a Porsche or an Audi we were treated with respect and received exceptional customer service! It didn't matter to them that we couldn't afford to buy a 100,000 car. We also worked with Chris in finance. He went OUT OF HIS WAY to make sure we understood the details of our agreement and to make sure we were comfortable with our monthly payment. All three guys were easy to talk to and very approachable. No high pressure sales or bullying us into something we didn't want to do. Would highly recommend this dealership whether your buying a $100,000 car or a $12,000. EVERY CUSTOMER is important to them! Bob Moore Audi will be the dealership we will buy from in the future. More
by Tim & Rachel
Employees Worked With
Kamm (sales), Corey (sales manager), Chris (finance)
November 24, 2015
bait and switch deal negotiated deal without trade then came back later to purchase and deal all of a sudden included trade for same price. Would only reduce used car pric negotiated deal without trade then came back later to purchase and deal all of a sudden included trade for same price. Would only reduce used car price by $300 when there is thousands wiggle room. salesman repeatedly left negotiations to visit with others that were not other pending sales. More
by disgruntled
Employees Worked With
Dave dougrey, mysterious unseen sales manager
