Audi North OC

I had my 2008 Audi taken in to the dealership to replace my serpentine belt. I had my vehicle towed on Friday 06/09 and was speaking with the service representative Jorge Salceda. I told him my problens wit my serpentine belt. I had my vehicle towed on Friday 06/09 and was speaking with the service representative Jorge Salceda. I told him my problens with the car and he reassured me that it wouldnt be a major repair where they have to take the engine out. Jorge told me that instead of taking the engine out they would take off the front grill and replace the serpentine belt. I felt like I was in good hands and Jorge told me that he would keep in touch about my car via phone or text. I understood that the service department wouldnt be able to look at the car over the weekend so I decided to check up on my car on Monday 06/12. I tried to call Jorge's number but he did not answer so I left a message. He has not reached out to me since, neither has any other service advisor and the general manager said he would look into it and get back to me. It is now 5pm Tuesday 6/13 and I havent heard back from anyone and I am being left in the dark as far as to what is happening with my car. I keep trying to reach out to the dealership however when I speak with a representative they keep insisting no service advisors are availble to help at the moment and that they will call me back, well they havent.. I am getting frustrated at this point because this is another bad dealership experience I have had with Audi. More

This has been the best experience ever leading a new car! Levi was outstanding from the initial conversation and even after we took the delivery. Everyone on their team is par excellence! Highly recommend Au Levi was outstanding from the initial conversation and even after we took the delivery. Everyone on their team is par excellence! Highly recommend Audi NOC and Levi! Thank you Levi for making it a memorable experience for our family! More

They did whatever they could for me and helped me with my purchase I would recommend them to my friends and family Levi was great and the finance guy did make me feel good about my decision purchase I would recommend them to my friends and family Levi was great and the finance guy did make me feel good about my decision More

They were so helpful in finding the perfect car for me and very patient. I knew I wanted an SUV but did not know what size. They went over the features of all the cars then we test drove to make sure it and very patient. I knew I wanted an SUV but did not know what size. They went over the features of all the cars then we test drove to make sure it was the right fit and it was. I love my new Audi. Thank so much for your help More

Austin was fantastic. Clearly explained the Q5 features. Was very patient with my never ending questions. Very professional and easy to work with. Eddie in finance was gre Clearly explained the Q5 features. Was very patient with my never ending questions. Very professional and easy to work with. Eddie in finance was great too. The best new car experience ever. It's my first Audi. The dlrship is clean and accommodating. I highly recommend Audi. It's like no others! More

Austin was amazing and so was the management. Hassle free car buying experience. Go see them and enjoy. Hassle free car buying experience. Go see them and enjoy. More

First time getting our A4 serviced here and I was thoroughly impressed! The Service Dept. is clean and organized and Steve Cosby was very attentive to my service needs, He made the process seamless a thoroughly impressed! The Service Dept. is clean and organized and Steve Cosby was very attentive to my service needs, He made the process seamless and easy. Would highly recommend this dealership and staff to any of my family or friends. More

This was the first time I had my car serviced here and I was very impressed with all the personal. From start to finish very good experience thanks especially Mr. Cosby.. was very impressed with all the personal. From start to finish very good experience thanks especially Mr. Cosby.. More

Everyone was attentive and kind. It was absolutely a pleasant experience! I highly recommend this dealership! It was absolutely a pleasant experience! I highly recommend this dealership! More

The receptionist was very pleasant and offered coffee and the Sales fellows; brothers Austin and Levi Luciano were Excellent. I made the deal with Levi and his Knowlddge and advise on Lease vs Buy was Perfe the Sales fellows; brothers Austin and Levi Luciano were Excellent. I made the deal with Levi and his Knowlddge and advise on Lease vs Buy was Perfect. I got the Audi Q5E and am completely satisfied. Jimmy in Finance was competent and supported by State of the Art electronics. I ordered floor mats and rear cargo carrier and the fellow just phoned with their receipt. Brand new Penske facility. I am now an Audi No Orange devotee! More