Audi North Miami

Excellet Customer service, aleays pay attention to problemsa regarding the auto. Aleays answer any question problemsa regarding the auto. Aleays answer any question More

I cannot thank Sarah enough for such a great experience! We came in knowing which car we wanted and she had it all ready to test drive with a "sold" sign on it😎 She made this such an easy car purchase. Bef We came in knowing which car we wanted and she had it all ready to test drive with a "sold" sign on it😎 She made this such an easy car purchase. Before coming to Audi North Miami I visited a different car dealership and had the worst experience! Sarah allowed me to get a feel for the car and I did not feel pressured at all. She was so sweet and very easy to click with. Even afterwards she has reached out to check on everything and make sure I love the car. She is 100% an asset to the company. Thank you again for everything!! More

Always a pleasure taking my vehicle to them. They are very accommodating and helpful and fast. They are very accommodating and helpful and fast. More

I have been with Audi North Miami since it was known as Prestige Imports. Only driven Audis since 2001. Have leased 6 vehicles and decided to by the last one as I seldom drive since COVID so didn’t have mu Prestige Imports. Only driven Audis since 2001. Have leased 6 vehicles and decided to by the last one as I seldom drive since COVID so didn’t have much mileage on it. More

The last few visits for service have been frustrating and unproductive. Not worth the money. unproductive. Not worth the money. More

I visited the service department and met with Diana who was very efficient extremely informative and very helpful. I was very pleased with the outcome was very efficient extremely informative and very helpful. I was very pleased with the outcome More

The sales person Chris that was assisting me with the process of buying a car provided a top-notch service. She is very professional and always willing to help in. Anyway he can define his manager Charle process of buying a car provided a top-notch service. She is very professional and always willing to help in. Anyway he can define his manager Charles made this process seamless. They always respond in timely fashion which I greatly appreciate. More

Fantastic. Very responsive Was pleased with results and turnaround and also the good treatment I got Very responsive Was pleased with results and turnaround and also the good treatment I got More

Untrustful. When diagnotics are shared, my car always has an extremely high work to be done. Which makes no sense when asked for second opinion. Not happy at all When diagnotics are shared, my car always has an extremely high work to be done. Which makes no sense when asked for second opinion. Not happy at all with the service More

I have a 2023 Audi Etron that I brought in because the garage door opener (homelink) wasn’t working. After working on the car they found the homelink module was broken because of water damage and advised garage door opener (homelink) wasn’t working. After working on the car they found the homelink module was broken because of water damage and advised me it was not covered under warranty. I insisted my car has never been in any inclement conditions other than normal wet roads and rain. I brought my car home and quickly found the culprit. I sprinkled water over the top of the car to simulate rainfall and water was gushing behind the rear bumper cover and falling directly onto the homelink module. By their own admission, the homelink module is not a sealed component and therefore subject to water damage. I have attached a video of my test proving the water landing directly onto the homelink module. After trying to reason with them they insisted that I must have submerged the component underwater in order for that to happen. Ignoring the fact that there is ZERO evidence of water damage anywhere else on the vehicle AND the component is mounted so high up that if it were submerged then water would have entered inside the vehicle and caused significant damage all over. There is absolutely nothing wrong with my car except this faulty unit where water just happens to be pouring onto it. This is clearly a manufacturer defect that should trivial and have a simple resolution. Instead they are sticking to their nonsensical position and ignoring all the evidence pointing to the contrary. This was my first service experience at Audi of North Miami and my last. Unfortunately I will have to drive a significant distance in order to get quality service. I have attached photos and videos proving what I shouldn’t have to. Imagine for a moment, spending 100k on a car and then having to do the job of the service department for them because of their ineptitude. “File a claim with Audi” was their response and dismissed me. Absolutely unacceptable and infuriating experience. For the record my service rep was Gio (I don’t blame him), the foreman was Edgar (90% blame on him), and service manager was Cristina (10% blame due to the fact that I know she knows I’m right but sided with her foreman and didn’t exercise her authority as a manager). Also, when I was in the market for an etron they placed me on a list to call me anytime an etron came in. They never called me. 6 months on the list and multiple requests for a call and they never called. Audi of Coral Springs placed me on a similar list and called me right away and I purchased a vehicle from them for that reason. Save yourself the trouble and say away from this place. Don’t purchase a car here and definitely stay away from the service department. More