Audi North Miami

I drop my Q5 for service yesterday. As usual Yelson was friendly, qualified and available to help me. It was just a service, not a big deal, but is still important to have a good and quick service for a br friendly, qualified and available to help me. It was just a service, not a big deal, but is still important to have a good and quick service for a brand like Audi. More

Rachid is the type of salesman who will one day be something on his own. Genuine and splendid treatment and integrity. He is a gem. something on his own. Genuine and splendid treatment and integrity. He is a gem. More

Everyone especially hovered over me and was incredibly helpful and could not do enough for me Most especially service manager, Richard Llanes who interceded in my discussion with service assistants witho helpful and could not do enough for me Most especially service manager, Richard Llanes who interceded in my discussion with service assistants without prompting and explained my problem and the soloution. He took the time and cared to give me details and seek my satisfaction. He was honest, knowledgeable and credible. This is a total departure from past experience at this dealership and this new team of many people to offer help and a service manager to connect with me is welcomed and overdue. Please keep it up...it's a pleasure to do buisness with people who make you feel like a friend instead of a blood sucking adversary. More

Great service, Robert and Max were very knowledgable and friendly. The transaction was smooth and easy and I love my new car. Thank you for everything :-) friendly. The transaction was smooth and easy and I love my new car. Thank you for everything :-) More

Yelson did an excellent job with respect to my most recent service appointment. The service was performed as requested and my car was up front (as i requested) prior to picking up same. Yelson is the recent service appointment. The service was performed as requested and my car was up front (as i requested) prior to picking up same. Yelson is the best service writer that i have had since owning the car. he is doing a great job and i am very happy. best regards, teig lawrence More

The service once again was outstanding these are true automotive professionals. Very happy with my new S6 and happy with the customer service at prestige. Thanks automotive professionals. Very happy with my new S6 and happy with the customer service at prestige. Thanks More

excellent service; the appoinment was respected of time, the service advisor who service the car for air conditioner was respecfull, with excellent attitute, and cordial. I will defenetlly bring the car aga the service advisor who service the car for air conditioner was respecfull, with excellent attitute, and cordial. I will defenetlly bring the car again and will also definetaly lease another audi automovil. More

Having just leased our 6th Audi from Prestige, I continue to have only great things to say about the Sales and Service Teams. What impressed me most that we received excellent service after each purchase was to have only great things to say about the Sales and Service Teams. What impressed me most that we received excellent service after each purchase was made. More

This dealership has always had great service have used them for over 5 years. This time for a car puchase Carlos was very helpful, detailed and insightful. Great customer service them for over 5 years. This time for a car puchase Carlos was very helpful, detailed and insightful. Great customer service More

I scheduled a service. Time given was 10.30am. I was there at 10am and was told that my car would be ready by 5pm. It was a simple service, no break changes or anything time consuming. At 4.30pm I recei there at 10am and was told that my car would be ready by 5pm. It was a simple service, no break changes or anything time consuming. At 4.30pm I received a call if it would be ok to pick up my car the next day. And I replied NO, it is not ok. The rental car I received as a loaner was not a good car, it was dirty inside and out and smelling of cigarette smoke, so that my daughter stepping in the car got nautious from the smell. No I absolutely did not want to be driving this rental car a minute longer than necessary. Vernon said he would call me back at 5.30pm. By 5.55 I had not received a call and I called to tell them I wanted to pick up my car. I wanted to speak to Vernon. The receptionist put me onto his answering machine. I called back and said that I did not want to speak to the answering machine but to Vernon himself or anybody else able to give me info about my car. The receptionist then told me that Vernon had left and that she was not allowed to put any calls through after 5.55pm. I was not a happy customer! At 7pm Vernon called, who strangely enough was still working, that I could pick up my car at 9am next day. I think it must have been 11.30 or 12 by the time I finally got my car. When I came to pay my bill, I was astonished again. I was given a price of $303.- when I checked my car in. I brought a coupon for $15.-, and I received a bill that was $379.- or so. Strange! I thought, how does 303-15 amount to this 379?? Then my invoice goes back to revision and now it is due to $308.- I still think that it is strange how 303-15 gets to 308, but I am already so annoyed that I had to wait for so long for my car that I just paid and left. I am a customer for 6 years now with Audi and am looking forward to get my 3rd Audi in July. Audi has treated my always well and I am not used to have such a rude receptionist on the phone. I truly hope that this was an exception. More