Audi North Miami

Service was preformed and came back to car and drove off and as i got home noticed my rear view camera was not working took it right back to dealer. They diagnosed the issue said it was the module waited 1 and as i got home noticed my rear view camera was not working took it right back to dealer. They diagnosed the issue said it was the module waited 1 week for module to get into dealership when product got into dealer they tried to install and rear camera still was not working waited another 3 days to get call back. Afterwards they tell me its a disconnected plug and replace plug and charge me more than 300 dollars for that. It dosent end there they passed my car through car wash and front bumper paint came off. They didnt help in reducing price for all the inconvience. And I think i should not have paid for something that was working when I brought into dealer. What a horrible experience I had. Will NEVER go to this dealership. More

Yelson was not only very friendly, professional and helpful throughout the process of servicing my car but he also made a great recommendation to bring my car back today to fix a couple of dents. The D helpful throughout the process of servicing my car but he also made a great recommendation to bring my car back today to fix a couple of dents. The Dents are gone and the car looks great. I would also like to give a mention to Veronica Sandez. The young lady who first greeted me upon my arrival. She was also very friendly, professional and helpful. A good addition to your already great staff. More

Mr. Pagani's service was excellent as always. He has always takes car of my car situation right away and his immediate follow up calls are impressive. He always greets me with an excellent attitude. I always takes car of my car situation right away and his immediate follow up calls are impressive. He always greets me with an excellent attitude. I am very satisfied with his customer service skills and I believe he is a valuable asset to the Prestige Import team which is why whenever I have car trouble the first place that comes to mind is Prestige Imports and of course Luis Pagani. More

Good service. This was my first experience at Prestige service department. I was very pleased with the service provided by Ed Caceres; his knowledge and professionalism made it a very pleasurable experie service department. I was very pleased with the service provided by Ed Caceres; his knowledge and professionalism made it a very pleasurable experience. Kudos. Carlos Perez More

Vernon went above and beyond what he had to do to get the job done, spending his own time and energy to solve problems that were not his. He is the reason I will return to Prestige Audi. job done, spending his own time and energy to solve problems that were not his. He is the reason I will return to Prestige Audi. More

Edward Caceres was very efficient and friendly. He made sure to fill out all paper work fast and explained all details to me in regards to service and how long it would take. sure to fill out all paper work fast and explained all details to me in regards to service and how long it would take. More

The experience was very nice! I was wearing a special boot because of foot surgery, and everyone was very caring of it, and considerate. Luis,my service advisor, was very considerate of me. He brought a boot because of foot surgery, and everyone was very caring of it, and considerate. Luis,my service advisor, was very considerate of me. He brought all the papers to me while I was resting my foot, to avoid standing up. He made sure the service was very quick so I didn't have to wait too long. Once my car was ready, he called, emailed and texted me. He was very quick in answering any questions I had. Overall it was great customer service experience with everyone there. More

Yelson promised me the car within 30 mins. He got it to me in 25. AMAZING job - This is what makes me want to come back. me in 25. AMAZING job - This is what makes me want to come back. More

Vernon was accomodating and a pleasure to deal with. He helped us to get the vehicle serviced in a timely fashion and explained the work every step of the way helped us to get the vehicle serviced in a timely fashion and explained the work every step of the way More

This was my second time working with Diana, and just like the first she was great. She explained my tire options and then did a thorough job of explaining all the cost involved with the service. I will d the first she was great. She explained my tire options and then did a thorough job of explaining all the cost involved with the service. I will definitely request her again at my next appointment. More